As part of our distribution system (pipeline) maintenance program, Pennsylvania American Water will be temporarily changing its disinfection treatment process from a chloramine (combined) residual to free chlorine residual in our East Shore (Hershey) and West Shore (Mechanicsburg) water systems. Customers in these areas might notice an increase in the taste and smell of chlorine in the water as a result of the change. The treatment change will take place from March 31, 2018, through April 25, 2018.
Weather permitting, Pennsylvania American Water also will be flushing the distribution system from April 2, 2018, though May 11, 2018. Flushing will take place 7 a.m. through 3:30 p.m., Monday through Friday. Discolored water might occur during flushing in your neighborhood. This is normal and will only be temporary while we complete this system maintenance. Thank you for your patience while we complete this important maintenance program.
FREQUENTLY ASKED QUESTIONS AND ANSWERS
Why is the treatment change needed?
It allows us to perform necessary maintenance on our chemical feed systems and our distribution system.
Is this an approved method of treatment?
Yes. Both are approved methods of disinfection by the PA Department of Environmental Protection.
Will I notice a change in my water service?
When we transition the disinfection process from chloramines to chlorine, some customers might notice an increase in the taste and smell of chlorine in the water. This will only be temporary while we complete this system maintenance.
Is the water safe to drink?
Yes, as always, we will continue to monitor the water quality to ensure that it meets or surpasses all federal and state drinking water standards.
: 03/01/2018Start Time
: 4:00 pmEnd Time
: 11:59 pmExpires
: 05/31/2018Contact Name
: Customer Service Contact Phone