HERSHEY, Pa. (October 9, 2018) -- Pennsylvania American Water has issued a precautionary boil water advisory, starting tomorrow, October 10, for a portion of Lower Allen Township due to a water service shutdown to make repairs associated with a main break that occurred September 26, along Orchard Road. Approximately 30 customers are affected. 

On Wednesday, October 10, Pennsylvania American Water crews will make permanent repairs to the 12-inch main that experienced the previous break. The repairs will require shutting off water service to affected customers between 9 a.m. and 3 p.m., causing a loss of pressure. A loss of positive water pressure is a signal of the existence of conditions that could allow contamination to enter the distribution system through backflow by back pressure or back-siphonage. As a result, there is an increased chance that the water might contain disease-causing organisms.

This notice applies only to customers on portions of Orchard Road, who will be notified via the company’s CodeRED emergency notification system.

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil, let it boil for one minute, and cool before using; or use bottled water. You should use boiled or bottled water for drinking, making ice, washing dishes, brushing teeth and food preparation until further notice. 

Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses and parasites, which can cause symptoms such as nausea, cramps, diarrhea and associated headaches.

These symptoms are not caused only by organisms in drinking water, but also by other factors. If you experience any of these symptoms and they persist, you may wish to consult with your health care provider. People with severely compromised immune systems, infants and some elderly may be at increased risk. These people should seek advice about drinking water from their health care providers.

General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1-800-426-4791.

What happened? What is being done?

Pennsylvania American Water crews will make permanent repairs to the 12-inch main on October 10. As a result, water service will be shut off to affected customers between 9 a.m. and 3 p.m. Once repairs are completed and service is restored, Pennsylvania American Water will collect and analyze additional water quality samples including bacteria samples.

We will inform you when the corrective actions have been completed and you no longer need to boil your water.  This information will also be provided on Pennsylvania American Water’s website at, under the Alerts Notifications section.

For more information, contact Pennsylvania American Water’s customer service center at (800) 565-7292.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

Pennsylvania American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.4 million people. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 14 million people in 45 states and Ontario, Canada. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.

                                                                                            # # #

PWS ID Number: PA7210029                                                                                                Date issued:  October 9, 2018



Location: Lower Allen Township
Issued: 10/09/2018
Start Time: 4:30 p.m.
End Time: 11:59 pm
Expires: 10/13/2018
Contact Name: Customer Service
Contact Phone: 800-565-7292