MECHANICSBURG AND HERSHEY CUSTOMERS: WATER TREATMENT CHANGE BEGINNING APRIL 1, 2020

AN IMPORTANT PART OF OUR SYSTEM MAINTENANCE PROGRAM


As part of our distribution system (pipeline) maintenance program, Pennsylvania American Water will be temporarily changing its disinfection treatment process in our greater Hershey and Mechanicsburg systems in Cumberland, Dauphin, Lebanon and York Counties from a chloramine (combined) residual to free chlorine residual. Customers may notice an increase in the taste and smell of chlorine in the water as a result of the change. This will only be temporary while we complete this system maintenance.

The free chlorine residual treatment change will take place beginning April 1, 2020, and we will transition back to a chloramine residual on April 29, 2020.


Thank you for your patience while we complete this important maintenance program.

FREQUENTLY ASKED QUESTIONS AND ANSWERS

Why is the treatment change and needed?
It allows us to perform necessary maintenance on both our treatment and distributions systems.

Is this an approved method of treatment?
Yes. This is an approved method of disinfection by the PA Department of Environmental Protection.

Is the water safe to drink?
Yes. As always, we will continue to monitor the water quality to ensure that it meets or surpasses all federal and state drinking water standards.


FOR MORE INFORMATION
Visit us online at pennsylvaniaamwater.com for updates (select Alert Notifications).
Customers can also contact our Customer Service Center, Monday to Friday,
7 a.m. to 7 p.m. at 1-800-565-7292.
                

Location: Hershey System, Mechanicsburg System
Issued: March 19, 2020
Start Time: April 1, 2020
End Time: April 30, 2020
Expires: April 30, 2020
Contact Name: Customer Service
Contact Phone: 800-565-7292
Posted in: Other