Each year, we flush the pipes in our water distribution system. Flushing is a critical component to maintaining a healthy water system. This is an essential part of our system maintenance program, and is unrelated to the current COVID-19 pandemic.
Our drinking water treatment barriers provide protection that includes filtration and disinfection of our water supplies. These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements.
WHY FLUSHING IS IMPORTANT
Flushing our system helps to clean out any build-up of mineral deposits and sediment inside the pipes. These harmless deposits can occur when there is a reduced water demand. We also flush our hydrants to make sure they are operational and to check fire flows in our system, which is critical for firefighting.
HOW WE FLUSH OUR PIPELINES
Flushing involves simultaneously opening fire hydrants in a specific area to create increased water flows. When our crews are on your street or nearby, this process usually takes about one hour.
WHAT TO EXPECT
When crews are in your area, you may notice a drop in water pressure or discolored water. Discolored water may occur, because the sediment in water mains get stirred up when the fire hydrants are used and when the flow of water in mains is changed. This is normal and temporary. If this happens, it is not harmful. Simply let your water run until it is clear.
WHAT TO DO TO PREPARE FOR FLUSHING
•Draw water for cooking ahead of time.
•Store a large bottle of water in the refrigerator for drinking.
•Check for discolored water before using the washing machine or dishwasher.
•Sign up for our Code Red customer notification system to receive a call, text or email to let you know when we’ll be flushing in your neighborhood.
HOW TO GET CODE RED NOTIFICATIONS
We will use our phone/text/email customer notification system to notify you before we begin flushing your neighborhood. You must opt-in to these types of non-emergency alerts.
•Log into MyWater, our customer portal, at myaccount.amwater.com.
•On the Alert Settings tile, click on the Edit button, which will take you to the page where you can update your contact information and preferences.
You can also simply contact Customer Service to enroll.
The water main flushing will be performed by Pennsylvania American Water crews. They will be working out of trucks identified with the company logo. All employees will also have photo ID badges.
Pennsylvania American Water provides an essential service and continues to advance utility construction projects that are critical for the provision of safe, reliable water and wastewater service in coordination and compliance with all federal, state and local agencies and directives. These projects are necessary to ensure service reliability and to prevent operational emergencies.
Pennsylvania American Water employees and contractors will exercise caution and follow CDC guidance for social distancing and hygiene while performing this work. For our customers’ safety and the safety of our employees, we ask that members of the public do not approach our employees or contractors.
For more information, please call Pennsylvania American Water's Customer Service Center:
M-F, 7 a.m. - 7 p.m.
: March 27, 2020Start Time
: 4:00 pmEnd Time
: 12/31/20Contact Name
: Customer ServiceContact Phone