As part of our distribution system (pipeline) maintenance program, Pennsylvania American Water will be temporarily changing its disinfection treatment process in our Coatesville system from a chloramine (combined) residual to free chlorine residual. Customers may notice an increase in the taste and smell of chlorine in the water as a result of the change. This will only be temporary while we complete this system maintenance.
The free chlorine residual treatment change will take place beginning May 18, 2020, and we will transition back to a chloramine residual on July 20, 2020.
Thank you for your patience while we complete this important maintenance program.
FREQUENTLY ASKED QUESTIONS AND ANSWERS
Why is the treatment change and needed? It allows us to perform necessary maintenance on both our treatment and distributions systems.
Is this an approved method of treatment? Yes. This is an approved method of disinfection by the PA Department of Environmental Protection.
Is the water safe to drink? Yes. As always, we will continue to monitor the water quality to ensure that it meets or surpasses all federal and state drinking water standards.
FOR MORE INFORMATION Visit us online at pennsylvaniaamwater.com for updates (select Alert Notifications). Customers can also contact our Customer Service Center, Monday to Friday, 7 a.m. to 7 p.m. at 1-800-565-7292.
: Yardley SystemIssued
: 5/6/2020Start Time
: 4:00 pmEnd Time
: 4:00 pmContact Name
: Customer ServiceContact Phone