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On President's Day, Mon., Feb. 18, we will only be addressing emergency customer calls. Emergency calls are accepted 24/7. Regular customer service support resumes on Tues., Feb. 19, at 7:00 am local time.
All non-residential customers are required to take steps to prevent cross connections and backflow to the water system.
This includes the installation of an approved backflow prevention device and having it tested annually. Residential customers are also required to install
backflow prevention devices.
Failure to comply can result in water service disconnection. Pennsylvania American Water can help to
determine if you are in compliance with the regulations, and we are available to answer any questions that you may have related to backflow prevention.
Cross Connection is any actual or physical connection between a potable (drinkable) water supply and any source of non-potable liquid, solid or gas that could contaminate drinking water under certain circumstances.
Backflow is the reverse flow of water or other substances into the treated drinking water distribution system. There are two types of backflow: backpressure and backsiphonage.
Drinking water that meets regulations leaving the water treatment facility can become contaminated in the distribution (pipeline) system by backflow when:
Backflow contamination can be prevented. All water utility customers are required to have approved and functioning backflow-prevention devices installed.
Installation of backflow prevention devices can be completed by an independent plumbing contractor. The cost of the device and installation is the responsibility of the customer. We recommend that customers obtain cost estimates before installation.
In addition to installing these devices, regulation mandates that non-residential water customers and residential customers with testable backflow prevention devices installed have these devices tested on an annual basis by a certified tester. For a list of certified testers, please see the links below.
We will work with you to answer any questions you may have regarding backflow prevention and the corrective actions necessary to ensure compliance. Below are additional resources that may be helpful.
If you have any questions, please call our Cross Connection Hotline at 1-877-290-1769.