Pennsylvania American Water Update on Construction Projects and Critical Workarrow

March 24, 2020

MECHANICSBURG, Pa. (March 24, 2020) -- At Pennsylvania American Water, the health and safety of our customers, communities and employees is our top priority. This message provides an update on our critical construction projects and other essential utility work in light of the Governor’s March 19 Executive Order, “Closure of All Businesses That Are Not Life Sustaining,” mandating the closure of certain businesses for COVID-19 mitigation. Pennsylvania American Water is considered a life-sustaining business under the Utilities classification “Water, Sewage and Other Systems,” and is therefore permitted to continue physical operations. After evaluating the guidance from the Governor’s Office and the PUC, we have identified a number of essential projects that we deem to be critical for the provision of safe, reliable water and wastewater service to the c...

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Pennsylvania American Water Warns Against Flushing Sanitizing and “Flushable” Wipesarrow

Pennsylvania American Water Warns Against Flushing Sanitizing and “Flushable” Wipes
March 21, 2020

MECHANICSBURG, Pa. (March 21, 2020) – With hand hygiene at the top of everyone’s minds and toilet paper in high demand, many households are increasing their use of sanitizing wipes and “flushable” wipes. However, Pennsylvania American Water is telling customers not to flush these wipes down the toilet. Flushing wipes, paper towels, or other paper products not intended for use in wastewater systems, down the toilet can lead to sewer backups and in-home plumbing issues which may be expensive to repair. Even wipes labeled as “flushable” or “biodegradable” can cause backups for sewer utilities and headaches for homeowners. “Flushing or dumping the wrong things down the drain can cause problems in your local sewer system and cause blockages in your own home,” said Jim Gable, senior manager of southeast operations for Pennsylvania ...

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Pennsylvania American Water Announces Water Line Replacement Project in Frackvillearrow

March 20, 2020

FRACKVILLE, Pa. (March 19, 2020) – Pennsylvania American Water today announced upgrades to more than 1,200 feet of water main in Frackville to improve reliability for customers, reduce service disruptions, and increase water flows for firefighting.  The cost of the system improvements, which replace water main dating as far back as 1916, is more than $250,000.   “To ensure that we continue to provide reliable water service to our customers, we need to reinvest in the local water infrastructure, particularly in areas where century-old pipe needs to be replaced,” said Michael Spaide, senior supervisor of operations, Pennsylvania American Water. “This significant investment is necessary to rehabilitate and upgrade the area’s aging water infrastructure to ensure that our Frackville customers receive quality, reliable water service for years ...

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Pennsylvania American Water Suspends Non-Payment Service Shutoffsarrow

March 19, 2020

Dateline City: MECHANICSBURG, Pa. Service restored to all customers regardless of ability to pay MECHANICSBURG, Pa.--(BUSINESS WIRE)--Pennsylvania American Water has suspended the practice of shutting off water service due to non-payment in response to the COVID-19 pandemic. Service has also been restored to all customers whose service was previously discontinued due to nonpayment. This practice will remain in effect as long as the current public health crisis continues. Any customer whose service has not yet been restored should immediately contact customer service at 1-800-565-7292 so that the company can resolve the issue as quickly as possible. These decisions were made to ensure clean, safe, reliable water service for all customers during this public health crisis, ...

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About the Coronavirus and Your Drinking Waterarrow

March 13, 2020

Dateline City: MECHANICSBURG, Pa. Pennsylvania American Water places moratorium on shutoffs MECHANICSBURG, Pa.--(BUSINESS WIRE)--At Pennsylvania American Water, the health and safety of our customers, communities and employees is our top priority. We provide an essential service that it is critically important, and much like many other companies in the U.S. and across the globe, Pennsylvania American Water has established coronavirus preparedness plans. To minimize the risk of exposure to the coronavirus (COVID-19), we have initiated our business continuity plans to help provide additional stability to our operations that include water/wastewater services to your homes and businesses. Pennsylvania American Water continues to monitor situational updates provided by th...

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Pennsylvania American Water Raises Awareness of Utility Scams During National Consumer Protection Week arrow

March 04, 2020

Dateline City: MECHANICSBURG, Pa. MECHANICSBURG, Pa.--(BUSINESS WIRE)--Pennsylvania American Water this week joins Utilities United Against Scams (UUAS) to recognize National Consumer Protection Week and to educate customers on how they can guard against falling victim to utility imposter scams. As a member of UUAS—a consortium of 146 U.S. and Canadian electric, water, and natural gas utilities and their respective trade associations—Pennsylvania American Water works across the industry with regulators, law enforcement, and telecommunications partners to stop scams targeting utility customers. “We continue to educate our customers and the general public in an effort to protect them from utility worker imposters,” said Pennsylvania American Water President Mike Doran. “It is so important for our customers to stay vigilant and kn...

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Pennsylvania American Water to Begin $3 Million Water Line Upgrade on Carlisle Pike/Market Street in Hampden Township and Camp Hill Borougharrow

February 19, 2020

   MECHANICSBURG, Pa. (February 19, 2020) – Pennsylvania American Water today announced the start of construction to replace a large section of water main, as well as utility-owned service lines and fire hydrants, in Hampden Township and Camp Hill Borough to improve water service reliability and fire protection for area residents and businesses. The cost of the project is approximately $3,000,000 and will upgrade aging pipe dating back to the 1920s.   Beginning the week of February 24, crews will install nearly 14,000 feet of new eight- and 12-inch ductile iron water main on Carlisle Pike and Market St between the Rt. 581 bridge and 32nd St./Rtes. 11 and 15. Twelve fire hydrants along the route will also be replaced. Final paving restoration is scheduled to be completed by PennDOT this fall, weather permitting.   “We are glad to be able to i...

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Pennsylvania American Water Announces $16.7 Million in Washington County Water System Upgrades arrow

February 18, 2020

McMurray, Pa. (February 17, 2020) – Pennsylvania American Water announced today the start of construction to replace approximately 12 miles of aging water main in Washington County to improve reliability and fire protection for residents. The combined cost of these upgrades is approximately $16.7 million. “We are making these large investments in our Washington County system to help ensure reliable water service and fire protection for our customers for years to come,” said Pennsylvania American Water Senior Manager of Operations, Jason Gentile. The company’s Washington County system provides water service to more than 123,000 people. The replacement projects began in Canonsburg on February 17th. Crews with D&M Construction, based out of New Alexandria, are working along Chartiers Avenue. Project hours are Monday through Friday from 7:30 a.m. to 4:30 ...

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Pennsylvania American Water Seeking Entries for Annual “Protect our Watersheds” Art Contestarrow

February 13, 2020

Dateline City: MECHANICSBURG, Pa. Fourth, fifth and sixth graders encouraged to create art for the environment MECHANICSBURG, Pa.--(BUSINESS WIRE)--Pennsylvania American Water announced today that entries are being accepted for its 18th Annual “Protect Our Watersheds” Art Contest. Students grades 4-6 in schools served by Pennsylvania American Water are eligible, as well as individual students who live in the company’s service area. The contest encourages students to tap into their artistic talents to express the importance of protecting water resources across the Commonwealth. Pennsylvania American Water recently sent contest information and applications to nearly 400 schools in its service territory, encouraging teachers to promote the contest as a fun and imaginative w...

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Pennsylvania American Water Begins $2.7 Million Water Line Upgrade in East Norriton Townshiparrow

February 10, 2020

EAST NORRITON TOWNSHIP, Pa. (Feb. 10, 2020) – Pennsylvania American Water today announced the start of construction to replace nearly 8,000 feet of aging cast iron and cement water main in E. Norriton Township. The cost of the project is approximately $2.7 million and will improve water service reliability for area residents and businesses.   Beginning the week of Feb. 10, crews will work to install new ductile iron water transmission main on W. Germantown Pike between Stanbridge St. and Swede Square, on N. Wales Rd. between W. Germantown Pike and W. Township Line Rd., and on Dorp Circle between Dorp Lane and the cul-de-sac. Approximately 100 customer service lines will also be updated with copper piping. Final paving restoration is scheduled to be completed by December 2020, weather permitting.   Crews will work Monday through Friday from 7 a.m. to 4 p.m. Tra...

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