WELCOME TO TENNESSEE AMERICAN WATER.
WE’RE PROUD TO BE YOUR NEW WATER SERVICE PROVIDER.
On June 1, 2026, Tennessee American Water completed the acquisition of the Tennessee Water Service’s water system. As a trusted provider of safe, clean, reliable and affordable water service to communities across the state, we look forward to delivering the same high-quality service to you.
Welcome Packet
Welcome packets will be mailed to our new customers in June, which will include:
You’re in good hands.
We have the people and technologies in place to get the job done right. Tennessee American Water is the largest regulated water utility in the state, serving approximately 425,000 people in more than 10 communities. Our team of experts works hard to earn our customers’ trust and satisfaction. In fact, many of our employees are also Tennessee American Water customers.
Plus, we have access to national resources. Our parent company, American Water, is the largest regulated water and wastewater utility company in the United States, with extensive experience and a strong reputation for leadership, innovation and expertise in water and wastewater services. In fact, the same person who previously responded to water emergencies and read your meter will continue to perform this work.
About your rates.
As part of the sale agreement approved by the Tennessee Public Utility Commission (TPUC), we will be adopting Tennessee Water Service’s rates as follows:
Water Rates
- Fixed Service Charge (based on meter size): For the typical residential customer with a 5/8” meter, the charge would be $48.54 per month.
- Volumetric Water Usage Charge: Tiered Rate
- 0 to 2,000 gallons: $0.00 included in meter charge
- 21 to 6,000 gallons: $1.693 per 100 gallons
- 61 to 12,000 gallons: $1.998 per 100 gallons
- 12,100 gallons and higher: $2.288 per 100 gallons
- All other fees and surcharges are in accordance with Tennessee American Water tariff approved by the Tennessee Public Utility Commission.
Tennessee American Water is regulated by the TPUC, and any future proposed changes in rates will be subject to extensive governmental review and approval. For more information about rates, visit tennesseeamwater.com/rates.
About billing.
We will continue to bill you monthly for water service. Here’s how the billing transition will work: You will receive your first bill from Tennessee American Water for water service in June or July, depending on when your meter is read. The first bill may be prorated and will cover water service charges from Tennessee Water Service’s last reading through Tennessee American Water’s first meter reading in June. You will be billed monthly thereafter.
If you have a past due amount with Tennessee Water Service: Any past due balance for Tennessee Water Service should be paid and mailed to Tennessee American Water. We have several convenient payment options, including Auto Pay, paying online on MyWater (amwater.com/mywater), by phone and in person.
Important updates about billing:
- Paperless Billing: If you were previously enrolled in Tennessee Water Service’s paperless billing program, we automatically transitioned you to our paperless billing program. Still receiving a paper bill? Enroll in paperless billing online at amwater.com/mywater.
- Managing Your Account Online: If you were previously enrolled in My Utility, we automatically enrolled you in Tennessee American Water’s MyWater, IF the user ID was available AND the user ID met our security requirements. For example, the User ID cannot be an email address. Not enrolled? Enroll at amwater.com/mywater. Be sure to have your new Tennessee American Water account number handy.
- Auto Pay/EFT: If you were previously enrolled in Tennessee Water Service’s Auto Pay/EFT program, we did not receive customer banking information from your previous utility. As a result, you will need to reenroll in Tennessee American Water’s Auto Pay program. You can enroll on MyWater at amwater.com/mywater or by calling our Customer Service Center.
We offer bill assistance programs.
For more than two decades, Tennessee American Water has been assisting residential customers who qualify through its Project Water Help program. For more information, visit tennesseeamwater.com/H2O. In addition, we offer budget billing, installment plans and more to customers who qualify.
We're invested in your water system.
We believe in investing in our infrastructure. We evaluate our systems and facilities, prioritize projects and make necessary capital investments to improve service. Locally, Tennessee American Water plans to invest over $1 million in the first five years of ownership to improve the quality and reliability of water service, including upgrading meters, adding Supervisory Control and Data Acquisition (SCADA) monitoring, and replacing water mains, valves and hydrants.
Stay informed.
One of the most important steps you can take right now is to ensure we have your up-to-date contact information. We use a mass-notification system to keep customers informed about:
- Water-related emergencies—such as boil water notices, major main breaks, and conservation requirements.
- General alerts like planned service outages and hydrant flushing.
Emergency alerts are automatically sent to all phone numbers and email addresses on file, but you must opt in to receive general alerts. Timely updates are essential, especially as we begin work in your area.
Updating your contact information online will allow us to keep you better informed.
Please visit amwater.com/mywater and use your account number provided on your Tennessee American Water bill to set up a MyWater account. Once logged in, click the Edit Info button above My Bill near the top of the page, and click the Change button under Alert Settings to update your contact details and alert preferences. Note to Landlords/Property Owners: If you have tenants who are not direct customers, they can sign up for alerts at awcodered.com or by texting WATER to 24639.
*Standard text, data and phone rates may apply.
We offer interpreter services in many languages.
If English isn’t your preferred language, and you have a question about your bill or any communication you receive from us, contact our customer service center.
We’re here to answer your questions.
Our customer service representatives are available to answer your questions at 1-866-736-6420 Monday through Friday from 7 a.m. to 7 p.m. For emergencies: we’re available at this number 24/7.
You can also access MyWater anytime to view and pay your bill, track water use, and sign up for paperless billing and more. Visit amwater.com/mywater to register. It’s that easy. Be sure to have your account number handy.
We also invite you to follow us on Facebook, Instagram, X and YouTube.
It’s a privilege to serve you.
It’s a privilege to help keep your life flowing. Thank you for taking the time to learn more about us and for allowing us to serve you.