Latest Alerts

Emergency
Elder Mountain:Lift Boil Water Advisory
9/16/2019 8:24:14 PM
Elder Mountain:Lift Boil Water Advisory Tennessee American Water has lifted the precautionary boil water notice for customers in Elder Mountain. Results of water testing have reaffirmed that water quality meets drinking water standards, so there is no longer a need to boil your water. For more information contact Tennessee American Water at 1-866-736-6420, or log on to our website at www.tennesseeamwater.com, and select Alert Notifications. Thank you for your patience, understanding and cooperation.
For detailed information click here

Emergency
Chattanooga-Boil Water Advisory Lift 09/16/19
9/16/2019 6:20:59 PM
Chattanooga-Boil Water Advisory Lift 09/16/19 Tennessee American Water has lifted the precautionary boil water notice for customers in your area. Results of water testing have reaffirmed that water quality meets drinking water standards, so there is no longer a need to boil your water. For more information contact Tennessee American Water at 1-866-736-6420, or log on to our website at www.tennesseeamwater.com, and select Alert Notifications. Thank you for your patience, understanding and cooperation.
For detailed information click here

Emergency
Boil Water Advisory Lift for Multiple Areas in Chattanooga, TN
9/15/2019 10:35:19 PM
Boil Water Advisory Lift for Multiple Areas in Chattanooga, TN Tennessee American Water has lifted the precautionary boil water notice for customers in your area. Results of water testing have reaffirmed that water quality meets drinking water standards, so there is no longer a need to boil your water. For more information contact Tennessee American Water at 1-866-736-6420, or log on to our website at www.tennesseeamwater.com, and select Alert Notifications. Thank you for your patience, understanding and cooperation.
For detailed information click here

Emergency
Boil Water Advisory Lift for Multiple Areas in Chattanooga, TN
9/15/2019 7:37:42 PM
Boil Water Advisory Lift for Multiple Areas in Chattanooga, TN Tennessee American Water has lifted the precautionary boil water notice for customers in your area. Results of water testing have reaffirmed that water quality meets drinking water standards, so there for is no longer a need to boil your water. For more information contact Tennessee American Water at 1-800-565-7292, or log on to our website at https://amwater.com/tnaw/, and select Alert Notifications. Thank you for your patience, understanding and cooperation.
For detailed information click here

Emergency
Chattanooga: Boil Water Advisory
9/13/2019 9:24:27 PM
Chattanooga: Boil Water Advisory Tennessee American Water has experienced a major main break which has resulted in a significant loss of pressure in the drinking water system. Tennessee American Water’s drinking water has continued to meet water quality requirements of the Tennessee Department of Environment and Conservation regulations even after the break. As a precautionary measure, we are asking customers to boil water before using for consumption. We apologize for any inconvenience and thank you for your patience while we work to resolve this problem. What does this mean? What should I do? DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a boil, let it boil for three (3) minutes, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Boiling kills bacteria and other organisms in the water. Water main breaks resulting in a loss of system pressure can introduce disease-causing organisms into the water system. These organisms include bacteria, viruses, and parasites, which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches. The symptoms above are not caused only by organisms in drinking water. If you experience any of these symptoms and they persist, you may want to seek medical advice. People with severely compromised immune systems, infants, and some elderly may be at increased risk. These people should seek advice from their health care providers about drinking water. What is being done? Tennessee American Water is actively repairing the line break. Once system pressure is restored, bacteriological tests will be conducted throughout the system. For more information, please contact our customer service at 1-866-736-6420. General guidelines on ways to lessen the risk of infection by microbes are available from the EPA Safe Drinking Water Hotline at 1-800-426-4791. Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
For detailed information click here

Emergency
Chattanooga. Mainbreak. Lookout Mtn
9/13/2019 1:00:10 PM
Chattanooga. Mainbreak. Lookout Mtn Tennessee American Water experienced a main break late Thursday evening, September 12, near its plant. Customers in Lookout Mountain will experience low to no water pressure. We apologize for the inconvenience as we work safely and as quickly as possible to complete the repair and restore water service.
For detailed information click here

Emergency
09/12/2019 Chattanooga, TN Emergency Main Repair
9/13/2019 11:00:19 AM
09/12/2019 Chattanooga, TN Emergency Main Repair Tennessee American Water has experienced a main break as of late Thursday evening, September 12, near its plant. Customers in downtown and North Chattanooga may experience low to no water pressure. We apologize for the inconvenience as we work safely and as quickly as possible to complete the repair and restore water service.
For detailed information click here

General
Chattanooga Citico Plant Planned Work
9/11/2019 11:00:26 PM
Chattanooga Citico Plant Planned Work Tennessee American Water has planned work to install a valve at our Citico Plant beginning at 7:00 PM on September 12, 2019, until 5:00 AM, September 13, 2019. Although this work has been planned at a time to disrupt customers’ water service as little as possible, you may experience low pressure. We apologize for the inconvenience this causes while we do this necessary work. Thank you for your understanding.
For detailed information click here

General
Chattanooga PlannedWork Hamilton Avenue
7/24/2019 9:00:47 PM
Chattanooga PlannedWork Hamilton Avenue Tennessee American Water has planned work to a higher pressure system on Hamilton Avenue beginning at 4pm on Thursday July 25, 2019. This work has been planned at a time to disrupt customers'''' water service as little as possible. We apologize for the inconvenience this causes while we do this necessary work. Thank you for your understanding.
For detailed information click here

General
May 10, 2019 Planned Outage Elmendorf Booster
5/10/2019 3:52:46 PM
May 10, 2019 Planned Outage Elmendorf Booster Tennessee American Water has planned work to replace two valves at the Elmendorf booster station beginning at 10:00 PM on Friday May 10th. This work has been planned at a time to disrupt customers' water service as little as possible. We apologize for the inconvenience this causes while we do this necessary work. Thank you for your understanding.
For detailed information click here

Emergency
Tennessee American Water:Hamilton Place - Main Repair
5/6/2019 11:32:18 PM
Tennessee American Water:Hamilton Place - Main Repair Tennessee American Water has begun work on a main break. The work is on a 12 inch pipe. We have shut off the water while we make the repair. We apologize for the inconvenience that this causes with loss of water. Please know that our crew is working as safely and quickly as possible to get the job done and restore your water. Thank you.
For detailed information click here

Emergency
2019:05:03:Tennessee:LookoutValley:WQ
5/3/2019 8:31:06 PM
2019:05:03:Tennessee:LookoutValley:WQ The main break which affected Lookout Valley customers today has been repaired. If you experience air or discolored water at your home, run your cold tap until it runs clear. Thank you for your patience while we completed this repair safely.
For detailed information click here

Emergency
May 3, 2019 - Emergency Shut Down - Lookout Valley
5/3/2019 1:30:44 PM
May 3, 2019 - Emergency Shut Down - Lookout Valley Tennessee American Water has been working on a main break since last night. The work is on a 12" inch pipe. We have shut off the water while we make the repairs. We apologize for the inconvenience that this causes with loss of water. Please know that our crew will be working as safely and quickly as possible to get the job done and restore your water. Thank you.
For detailed information click here

General
North Shore, Chattanooga:Customer Outreach
3/14/2019 8:00:08 PM
North Shore, Chattanooga:Customer Outreach This is an important message from Tennessee American Water. Due to unforeseen circumstances that requires additional work, the pressure system transfer will be postponed until a later date. Once we complete the work, we will notify you via mail of a new transfer date. Thank you for your patience.
For detailed information click here

General
North Shore, Chattanooga - Planned Water Outage
3/13/2019 11:00:18 PM
North Shore, Chattanooga - Planned Water Outage This is an important message from Tennessee American Water. On March 14, 2019 approximately at 4:00pm, Tennessee American Water will transfer your water service to a higher pressure system, which will increase the water pressure for your home and approximately 225 others. If there are any problems from the switchover to the higher pressure system, please contact B&B Plumbing at (423) 622-0405. We appreciate your cooperation and apologize in advance for any inconvenience this improvement project may cause. If you have any questions or comments, please email TNAWEngineering@amwater.com.
For detailed information click here

Extended Alerts