News

Tennessee American Water Implements Measures to Restore Water

Request to Restrict Non-Essential Water Use is Lifted

(Chattanooga, TN, June 15, 2017) -- Tennessee American Water implemented measures Wednesday, June 14, which have restored water to affected customers caused by a broken valve.  Since water is restored, customers are no longer being asked to refrain from using water for non-essential purposes.

“Our immediate goal was to restore water safely and as quickly as possible through these temporary measures,” said Director of Operations Kevin Kruchinski. “We understand the inconvenience customers experience when their water services are disrupted and appreciate the community’s understanding.”

The Company has put into service an emergency connection in cooperation with Eastside Utility District and the Chattanooga Fire Department and put a temporary pipe at the site of the broken valve. On Friday, weather permitting, Tennessee American Water will install the new valve during overnight hours to have minimal impact on customers.  The outage during this work will affect less than 200 customers and a message will be sent to those customers via the CodeRed telephone software.

“Our ultimate goal is replace the broken valve to minimize future disruptions,” continued Kruchinski. “This project is a good example of the types of infrastructure needs water providers see every day in maintaining drinking water systems.”

If conditions change, Tennessee American Water will send out additional information regarding the schedule for this repair on social media and the company’s website, www.tennesseeamwater.com

On Tuesday evening, June 13, Tennessee American Water sent a notification to their  customers via CodeRed telephone software letting them know that they could possibly experience low water pressure or no water service. The alert was sent because of a 24 inch valve that has broken.  Because the valve cannot be opened, it affected water flow for two of the water system’s pressure zones east of Missionary Ridge.  This area included East Brainerd, East Ridge, Lakeview, GA and Highway 58 and particularly higher elevations.

Customers with questions can call Tennessee American Water’s 24 hour customer service center at 1-866-736-6420.