Tennessee American Water Accepting Applications for 2020 Environmental Grant Programarrow

January 23, 2020

Funds Support Collaborative Water Protection Projects in the Community Chattanooga, Tenn. January 17, 2020 –Applications are now being accepted for Tennessee American Water’s 2020 Environmental Grant Program. The program supports innovative, community-based environmental projects that improve, restore or protect watersheds and water sources through partnerships. Diverse activities like watershed cleanups, water quality monitoring, biodiversity projects, surface or groundwater protection education, wellhead protection initiatives and hazardous waste collection efforts are examples of projects supported through this grant program. The environmental grant program is competitive-based and last year Tennessee American Water awarded over $10,000 in total grant funding between five organizations. "At Tennessee American Water we are dedicated to ensuring we provide our custome...

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Tennessee American Water Enhances Employee and Public Safety Standards at Treatment Plantarrow

December 31, 2019

Chattanooga, Tenn. (Dec. 20, 2020) – Tennessee American Water has completed and begun operating a new disinfection building, which provides an important step in cleaning the drinking water to maintain high quality. The $5.8 million building at the Chattanooga water treatment plant replaces a different disinfection system and enhances public and employee safety standards at the treatment plant. “At the end of every tap is a family counting on us to provide safe, clean water,” said Tennessee American Water President Darlene Williams. “Tennessee American Water has been providing quality water for over 132 years. This investment in the water treatment plant is a shield for our customers and water-borne disease.” In 2018, Tennessee American Water removed a 1940 era filter building to make way for the safer and more reliable disinfection building. This is an...

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Tennessee American Water Shares Tips on Preventing Water Pipes from Freezing and Breakingarrow

December 10, 2019

Chattanooga, Tenn. (December 10, 2019) – As temperatures are forecasted to plummet today in the Tennessee Valley, Tennessee American Water reminds its customers to take steps to prevent water damage from frozen and burst pipes as well as frozen meters. “Extreme weather events like sub-freezing temperatures can cause pipes in vulnerable areas to freeze and burst and result in costly damage,” said Tennessee American Water Director of Operations Kevin Kruchinski. “By taking the proper preventive steps, customers can avoid worrying about frozen pipes and making expensive repairs to damaged plumbing inside and outside of the home.” Property owners are responsible for maintenance of the water service line from the meter to the house, as well as any in-home pipes. Tennessee American Water encourages residents to take the following precautions to reduce the ri...

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Tennessee American Water Conducts Annual Flushing Programarrow

October 14, 2019

Routine Maintenance of Water Mains and Fire Hydrants Chattanooga, Tenn. (October 11, 2019) – Tennessee American Water has begun its annual flushing of water mains and hydrants throughout its water system serving Chattanooga, East Ridge, Red Bank, Lookout Mountain, GA and TN, and Rossville, GA. Tennessee American Water conducts an annual flushing program of its water distribution system to help ensure continued high-quality water service. Flushing the water system entails sending a rapid flow of water through the water mains. As part of the flushing program, fire hydrants are checked and operated to help ensure fire protection in the community. Flushing will take place during the weekday, from 8 a.m. to 8 p.m. through the month of October. “Annual flushing is vital to our community and Tennessee American Water’s daily operations. This is an opportune time to per...

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Area Utilities Come Together for Human Trafficking Awareness Trainingarrow

September 25, 2019

Former Senator Bob Corker Shares How This Helps in Fight Against the Problem Chattanooga, Tenn. (Sept. 25, 2019) – Human trafficking is happening in the Chattanooga area, but it’s rarely reported because the signs are often overlooked. Early Wednesday morning about 40 service technicians from EPB, Chattanooga Gas and Tennessee American Water learned how to recognize possible human trafficking during a class led by the Tennessee Bureau of Investigation and the Tennessee Highway Patrol. Human trafficking is when individuals are compelled by force, fraud or coercion to provide labor or sex. “We felt like it was important to come together with our neighboring utilities to help make Chattanooga and the area safer,” said Leah Morrison, Tennessee American Water Field Operations Manager. Former United States Senator Bob Corker kicked off the meeting, sharin...

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Precaution Boil Water Notice LIFTEDarrow

September 15, 2019

September 16, 2019 (4:00 PM) Tennessee American Water has LIFTED the precautionary boil water notice for its customers in the areas of the attached map that are identified in green based on sample test results taken from those areas that reaffirm that the water quality meets state and federal water quality standards. The boil water notice was issued on September 13, as a precautionary measure following a major main break that resulted in a significant loss of pressure in the drinking water system. Tennessee American Water thanks its customers for their patience and cooperation during this event. For more information, contact Tennessee American Water’s customer service center at (800) 565-7292. Please share this information with all the other people who receive water service within the areas identified above, especially those who may not have received this notice d...

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Tennessee American Water Begins to Restore Water Servicearrow

September 14, 2019

Repair of the 36-inch Main Break Chattanooga, Tenn. (September 14, 2019) – Earlier this morning around 4 a.m. local time Tennessee American Water successfully completed repairs to the impacted water main and has begun the process of restoring the system.  The return to normal operating conditions will occur slowly and return last to customers at the highest elevations within the system, such as Lookout Mountain and Elder Mountain. We anticipate that most of the system will fully recover by late Saturday night, September 14th, and we anticipate lifting the Boil Water Notice for many of our customers before the end of the weekend.  Tennessee American Water has maintained state water quality standards throughout this event. The precautionary boil water notice remains in effect. This boil water notice applies to the entire Tennessee American Water - Chattanooga system,...

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Boil Water Advisoryarrow

September 13, 2019

For Immediate Release Boil Advisory--> Tennessee American Water Customers BOIL YOUR WATER BEFORE USING Tennessee American Water has experienced a major main break which has resulted in a significant loss of pressure in the drinking water system. Tennessee American Water’s drinking water has continued to meet water quality requirements of the Tennessee Department of Environment and Conservation regulations even after the break. As a precautionary measure, we are asking customers to boil water before using for consumption.  We apologize for any inconvenience and thank you for your patience while we work to resolve this problem. What does this mean?  What should I do? •DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a boil, let it boil for three (3) minutes, and let it cool before using, or use bottled water. Boiled or bottled water sho...

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Tennessee American Water Experiences Main Break Thursday Night arrow

September 12, 2019

  Tennessee American Water Experiences Main Break Thursday Night Main Break Near Plant Affecting Customers in Downtown, North Chattanooga   Chattanooga, Tenn. (September 12, 2019) – Tennessee American Water has experienced a main break as of late Thursday evening, September 12, near its plant.  Customers in downtown and North Chattanooga may experience low to no water pressure.  We apologize for the inconvenience as we work safely and as quickly as possible to complete the repair and restore water service.   # # #     ABOUT TENNESSEE AMERICAN WATER Tennessee American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 360,000 people in Tennessee and northern Georgia. With a history dating back ...

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Tennessee American Water Awards Environmental Grant to City of East Ridgearrow

July 08, 2019

Spring & South Chick Creeks Clean Up focused on watershed protection & bank stabilization Chattanooga, Tenn. (July 8, 2019) – Supporting local organizations who address a watershed or source water protection need, Tennessee American Water has awarded the City of East Ridge an environmental grant. The project consists of removal of debris from the Spring and South Chickamauga Creeks and bank stabilization to prevent erosion. “We are pleased to support the City of East Ridge in bringing the community together to protect our creeks,” said Tennessee American Water President Darlene Williams. “One of our key values is environmental leadership, and our environmental focus includes assisting residents and organizations involved in caring for natural resources. We believe all of us play a part in protecting our most precious resource of water.” Sinc...

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