Tennessee American Water’s Annual Water Quality Report Available Online

Water Utility Earns 19-Year Directors Award through the Partnership for Safe Water

Chattanooga, Tenn. (March 8, 2019) – Tennessee American Water announces that the company’s 2018 Consumer Confidence Reports (Water Quality Reports) are available to customers on the company’s website. In addition, Tennessee American Water has once again earned the Directors Award through the Partnership for Safe Water, marking the 19th consecutive year the utility has achieved this level of surpassing standards.

The annual water quality report, also known as the consumer confidence report, is a performance measure of the quality of water. These measures are established by the U.S. Environmental Protection Agency and the Tennessee Department of Environment and Conservation. The report describes local drinking water sources, testing conducted on the water, substances detected, and the levels of those substances.

The Partnership for Safe Water is a voluntary utility program with the mission of improving drinking water quality by optimizing operations. In the state of Tennessee, eight utilities participate in the Partnership’s treatment plant optimization program. Across the U.S., about 300 utilities participate in the Partnership. “For over 130 years we have been the primary water provider for the Chattanooga area and have always been committed to the highest standards for water quality to our customers,” said Tennessee American Water President Val Armstrong. “We have never had a notice of violation from our regulators and in 2019 we are investing $20 million in the community’s drinking water system.”

Last year, a national study of drinking water quality violations was published in the Proceedings of the National Academy of Sciences. The study – “National Trends in Drinking Water Quality” – is the first-ever study to assess trends in drinking water quality violations across several decades, and includes analysis of factors that lead to higher rates of violations.

USA Today, The New York Times, Science Magazine and other notable media outlets covered the findings. A reoccurring theme reported was “Privately owned utilities are less vulnerable to violations than systems under public ownership. The probability of a violation for a privately owned utility is significantly lower than a government owned utility.”

Messages on customer water bills provide an URL address to access a service area’s specific water quality report. Customers may also search by zip code to find their report at www.tennesseeamwater.com. The URL addresses for specific Tennessee American Water service area water quality reports are as follows:
Chattanooga: http://www.amwater.com/ccr/chattanooga.pdf
Whitwell: http://www.amwater.com/ccr/sequatchievalley.pdf
Suck Creek: http://www.amwater.com/ccr/suckcreek.pdf
Printed copies of the report are available to customers who would rather receive their report in the mail or who do not have access online. To request a copy be mailed, customers may call the company’s Customer Service Center at 1-866-736-6420 or by emailing presidentarmstrong@amwater.com.

Tennessee American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 360,000 people in Tennessee and northern Georgia. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly-traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to over 14 million people in 46 states and Ontario, Canada. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. More information can be found by visiting tennesseeamwater.com.

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