HOPEWELL, Va. (April 1, 2018, 5:30 p.m.) – Virginia American Water has LIFTED the boil water advisory that was issued as a precautionary measure for customers in its Hopewell district, which includes the City of Hopewell, as well as the subdivisions of New Birchett Estates, Cedar Creek, Cedar Creek West, Strattford Woods and Mullberry Woods in Prince George County. The results from samples taken from the water system meet all state and federal water quality standards.
Virginia American Water is asking customers to continue to conserve their usage.
“We are grateful to our customers for their ongoing cooperation as we ask them to continue to conserve water and curtail non-essential water use for the next 24 to 48 hours as the system rebuilds to regular operational strength,” said Barry Suits, president, Virginia American Water.
Electricity to the water pumping system at the company’s Hopewell treatment facility has been restored through auxiliary power, and water pressure is normal. Virginia American Water does not yet have an estimate when the facility will return to normal operations.
The boil water advisory was issued on Friday, March 30 following a drop in water pressure due to an interruption in the operation of Virginia American Water’s Hopewell treatment facility.
Customers no longer need to boil their water, but they should flush household pipes, ice makers, water fountains, etc. prior to using for drinking or cooking using these guidelines:
- Run a cold water faucet in your home for 3-5 minutes.
- To flush automatic ice makers, make three batches of ice and discard.
- Run water softeners through a regeneration cycle. Follow the manufacturer’s guidelines specified in the owner’s manual.
- Run drinking water fountains for one minute at the highest flow rate possible.
With the return of regular water service, the drinking water distribution efforts at Hopewell High School and Carter G. Woodson Middle School will end at 6 p.m. today. Virginia American Water appreciates its customers’ cooperation and is grateful to the City of Hopewell, the State of Virginia and the Virginia Department of Health for their partnership and assistance during this issue.
If customers have any questions, they may call 1-800-452-6863. Additional information is also available on Virginia American Water’s website at www.virginiaamwater.com, under the Alerts Notifications section.