*This feature is only available for residential customers
On President's Day, Mon., Feb. 18, we will only be addressing emergency customer calls. Emergency calls are accepted 24/7. Regular customer service support resumes on Tues., Feb. 19, at 7:00 am local time.
Virginia American Water is closely monitoring the path of Hurricane Florence and we’re implementing emergency preparation measures. We encourage our customers to prepare for the storm as well by taking these steps:
Locate and mark your home’s water shut-off valve.
Ensure you have working flashlights.
Fill your bathtub and other water tight containers with water should your service be disrupted as the storm nears.
Conserve water for essential needs.
FLOOD SAFETY TIPS
Continue to monitor the company’s website as well as Facebook and Twitter for updates.