Your Water Rates
Water-service rates are based on the real costs of treating and delivering water to customers, and are regulated by state public utilities commissions (PUCs).
To determine rates, we work with PUC staffs to study costs of construction, maintenance, operation, administration and financing. Once the studies are complete, the company and PUC present any differing conclusions before an administrative law judge. Based on the judge’s opinion, the PUC sets the water rates.
Rates can vary based on the cost of providing service in each of the communities we serve. Before it reaches your home or business, water is treated through an intricate treating and testing process to help ensure it meets or surpasses rigorous drinking water quality standards.
You can learn more about the rate setting process in our white paper: Challenges In The Water Industry: The Rate Approval Process
Virginia American Water Tariff
Virginia American Water Tariff Non-Jurisdictional