Virginia American Water Offers Payment Options to Customers Needing Assistance

Virginia American Water offers all customers payment options if they experience difficulty in paying their water and/or wastewater bills. Please call our customer service center BEFORE your bill due date at 800-452-6863 to discuss your specific information with a representative Monday-Friday, 7 a.m. – 7 p.m.

Assistance to customers includes:

  • Payment Arrangements:  Our customer service representatives will work with you on a plan to pay the balance of your bill over time.
  • H2O Help to Others™ Program: We understand that sometimes our customers face circumstances that stretch financial resources. You may be qualified to receive assistance.