Water Treatment Barriers Provide Drinking Water Protection

Virginia American Water places moratorium on shutoffs

ALEXANDRIA, VA ― (March 17, 2020) ― At Virginia American Water, the health and safety of our customers, communities and employees is our top priority. We provide an essential service that is critically important and like many other companies in the U.S. and across the globe, American Water has established coronavirus preparedness plans.

It is important for you to know that Virginia American Water’s drinking water treatment barriers provide protection that includes filtration and disinfection of our surface water supplies (e.g., rivers) and disinfection of our ground water sources (e.g., underground wells). These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements.

Virginia American Water purchases treated water from Fairfax Water for distribution in our Alexandria and Prince William (Dale City) districts. We are working closely with Fairfax Water in that utility’s efforts to ensure continuity of operations.  

To minimize the risk of exposure to the coronavirus (COVID-19), we have initiated our business continuity plans to help provide additional stability to our operations that include water/wastewater services to your homes and businesses.

American Water continues to monitor situational updates provided by the Centers for Disease Control and Prevention, World Health Organization and Johns Hopkins University as well as other federal and state organizations. We are continuously evaluating the situation including the latest developments to determine how we may adopt and amend measures, as necessary, to support our customers and communities we serve and our employees.

In an effort to keep our customers safe during the coronavirus pandemic, Virginia American Water has placed a moratorium on discontinuing service shut offs at this time. We will continue to evaluate this moratorium as more information becomes available. Additionally, Virginia American Water is restoring service to previously shut-off customers. If your water service was turned off prior to March 12, 2020 due to non-payment, we will restart your service.

Virginia American Water is requesting that customers utilize our online and call center options to address questions and make payments. Rather than visiting our facilities, customers can call 1-800-452-6863 or visit myaccount.amwater.com to address their service inquiries.

Virginia American Water has been focused on two key priorities as the spread of the coronavirus as evolved – the health and safety of our employees and the health and safety of our customers. As such, Virginia American Water has suspended all non-essential in-home field appointments and will limit the amount and nature of contact with customers during all emergency in home field appointments.

For additional information about the coronavirus and drinking water and wastewater, please visit:

For additional information about the coronavirus, please visit:

As always, thank you for your trust in Virginia American Water as we continue to provide you with safe, clean, reliable water and wastewater services.



Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 325,000 people.  


With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.

Media Contact:
Alison Bibb-Carson
External Affairs Manager