Investing in West Virginia
We know just how important water is to daily life. It’s somehow involved in everything we do, everything we use. When you need it, you expect it to be there — and you expect it to be clean and safe.
That’s what our skilled teams of experts care about most, and focus on every day.
Our customers are our number one priority, and we are proud to deliver clean, safe, reliable and affordable water services. In West Virginia we serve about 600,000 people. To ensure your water is of the highest quality, we strictly follow regulations that are set by local authorities as well as federal standards set by the United States Environmental Protection Agency (USEPA).
Water is an integral part of life, and we take great pride in taking care of it.
INVESTMENTS
West Virginia American Water believes that continuous, proactive investment in our water system is crucial to continue providing high-quality, reliable water service. We are proud of the over $736 million invested in infrastructure projects and capital upgrades across the Mountain State over the past decade, and we want to share the continued progress towards our goals in 2025.
These upgrades will help improve water service reliability and reduce service disruptions. Not only are these investments important for public health and safety, but improved water infrastructure has been shown to benefit local economies with an increase in jobs.
WATER QUALITY
Each year, our team of experts performs thousands of tests statewide on the water before it leaves our treatment plants and in the pipes we use to deliver your water service, monitoring for more than 100 contaminants.
The results of this testing show our drinking water meets or surpasses state and federal drinking water regulations, including those related to lead.
Click here for more information about Water Quality.
CUSTOMER ASSISTANCE
At West Virginia American Water, our customers are our top priority. We know that sometimes finances are stretched thin, and it can be hard to get back on track once an account falls behind. Please see below for several financial assistance options we offer to help pay your bill and keep life flowing.
West Virginia American Water recently launched an online survey designed to help customers determine eligibility for our financial assistance programs! Click here to take the survey.
Click here for more information about our Customer Assistance programs.
COMMUNITY INVOLVEMENT
Building strong communities is hard work and one of the most important things we do. We're dedicated to helping our communities be more vibrant places to live, work, and play, and hope to earn their support by being involved and concerned corporate citizens.
Our community involvement draws on the unique talents of our employees as well as the resources of our business. Through community giving, in-kind donations, partnerships and volunteering, we demonstrate our commitment to programs that address community-specific needs.
As a company, we work with a number of community-based partners throughout our service areas to positively impact the overall quality of life where our employees and neighbors live and work. It takes more than a one-time grant or volunteer effort to make a lasting difference, so we seek out and support organizations that understand how to best meet the needs of the community.