West Virginia American Water Awards 2020 Environmental Grantsarrow

May 21, 2020

  CHARLESTON, W.Va. (May 21, 2020) – West Virginia American Water announced today that four recipients received funding through the company’s 2020 Environmental Grant Program. The program supports innovative, community-based environmental projects that improve, restore or protect the watersheds, surface water and groundwater supplies within West Virginia American Water’s service territory.   “For nearly a decade, this grant program has invested thousands of dollars into dozens of communities across West Virginia to support water conservation and source water protection efforts,” said Robert Burton, president of West Virginia American Water. “We applaud this year’s recipients for their continued commitment to protecting the environment and enhancing the health of our watersheds.”        In ea...

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Local Students Score Top Prizes in West Virginia American Water “Protect Our Watersheds” Art Contest arrow

Local Students Score Top Prizes in West Virginia American Water “Protect Our Watersheds” Art Contest
May 14, 2020

CHARLESTON, W.Va. (May 14, 2020) – A Charleston Montessori student earned the top statewide prize in West Virginia American Water’s fifth annual “Protect Our Watersheds” Art Contest. The company received many entries from fourth-, fifth- and sixth-graders across the state, despite schools being closed and students resorting to online instruction.   Charleston Montessori student Ellie Hoblitzell earned the grand prize for her artwork. The entry depicted a family fishing, kayaking, rafting and enjoying a clean watershed for many years to come.   Andon Pauley from Whitesville Elementary in Boone County placed second, and Faith Hale of Nichols Elementary in Cabell County placed third. All three students will receive bookstore gift cards for their winning entries.   “The ‘Protect Our Watersheds’ Art Contest is a creati...

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West Virginia American Water and American Water Charitable Foundation Pledge $40,000 for Local COVID-19 Relief Effortsarrow

May 06, 2020

CHARLESTON, W.Va. (May 6, 2020) – West Virginia American Water and the American Water Charitable Foundation are together pledging $40,000 to COVID-19 relief efforts throughout the company’s service area. West Virginia American Water has earmarked $15,000 of its annual charitable giving budget to COVID-19 response efforts, and the American Water Charitable Foundation has provided an additional $25,000 in financial relief for West Virginia nonprofits. As part of the total pledge, a $10,000 gift was made to Philanthropy West Virginia’s “Take 5 to Give 5” campaign for distribution among local nonprofits supporting COVID-19 emergency response efforts throughout West Virginia communities. Additionally, the company and Foundation have provided funding to the American Red Cross West Virginia Region, the Mountaineer Food Bank in Gassaway, the United Way of Central We...

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West Virginia American Water Recommends Large Building Operators Flush Pipes to Maintain Water Quality arrow

April 28, 2020

  CHARLESTON, W.Va. (April 28, 2020) – West Virginia American Water remains committed to keeping our customers informed as we continue to deliver safe, reliable water and wastewater services to our customers during the COVID-19 public health emergency. As the state announces its steps for reopening, the company encourages large building owners and operators to adopt a proactive approach that includes flushing stagnant water from facility pipes.   Extended periods of inactivity can impact water quality and increase the risk of lead leaching and legionella growth in a building’s water system. Taking proper steps can help minimize potential exposure to these contaminants. As buildings reopen, businesses, school districts and property management teams will begin the process of restarting facility systems that have been dormant for a significant amount of time. ...

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West Virginia American Water to Host Virtual Earth Day Event: “Together, We Keep Earth Flowing!” arrow

April 20, 2020

CHARLESTON, W.Va. (April 20, 2020) – West Virginia American Water announced today it will host “Together, We Keep Earth Flowing,” a virtual event to celebrate Earth Day’s 50th anniversary. The event will begin at 8:00 a.m. on Earth Day, Wednesday, April 22, with a series of posts on the company’s social media channels. Each post will have specific action items and challenges for participants. West Virginia American Water can be found using @wvamwater on Facebook, Twitter and Instagram.   “Our community outreach team created a day-long virtual event to challenge West Virginians to remain properly hydrated, recycle and keep their area of the Earth clean,” said Robert Burton, president of West Virginia American Water. “We’re proud to lead this effort to educate and engage participants on the benefits of water, wellness and env...

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West Virginia American Water Asks Customers to Help Protect Workers and Adhere to Safe Distancing Guidelinesarrow

West Virginia American Water Asks Customers to Help Protect Workers and Adhere to Safe Distancing Guidelines
April 16, 2020

CHARLESTON, W.Va. (April 16, 2020) – Amidst the current COVID-19 public health emergency, West Virginia American Water employees continue to provide safe, reliable water and wastewater services to nearly 550,000 West Virginians.    According to Vice President of Operations Chris Carew, the company has implemented a business continuity plan and provided personal protective equipment to keep employees safe.  He said, “We are doing all we can to protect our colleagues and customers while we continue to provide a critical service. Unfortunately, customers continue to approach our folks in the field. This presents a safety concern, which can be avoided with the public’s help and safe social distancing.”   West Virginia American Water customers are asked to follow safe distancing recommendations issued by the Centers for Disease Control a...

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West Virginia American Water Urges Customers to Guard Against Utility Worker Imposters and Scamsarrow

April 06, 2020

CHARLESTON, W.Va. (April 6, 2020) – West Virginia American Water issued a warning today for customers to guard themselves against utility imposters and scams during the current public health emergency. During this time, West Virginia American Water has suspended all water service shutoffs. If you receive a phone call requesting payment with the threat of a water service shutoff, please hang up immediately and call West Virginia American Water at 1-800-685-8660 to verify your account status. Additionally, West Virginia American Water employees should not need access to any indoor facilities to read meters, turn service on or off or perform maintenance work. Company employees also will never request nor accept cash during service calls to homes or businesses.   Pretending to be a trusted utility worker is a trick some criminals use to gain access to homes, obtain payments ...

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West Virginia American Water Continues Planned Infrastructure Work, Requests that Customers Maintain Physical Distance from Workersarrow

West Virginia American Water Continues Planned Infrastructure Work, Requests that Customers Maintain Physical Distance from Workers
March 27, 2020

  CHARLESTON, W.Va. (March 27, 2020) – Amidst the current COVID-19 public health emergency, West Virginia American Water will continue planned infrastructure projects across its service areas to provide reliable water and wastewater services to its customers. This essential utility work is consistent with Governor Jim Justice’s Executive Order for essential businesses to remain in operation during the stay-at-home order. Water and wastewater utilities are part of the U.S. Department of Homeland Security’s “critical infrastructure sectors,” as safe drinking water is critical to protecting public health, and properly treated wastewater is vital for preventing disease and protecting the environment. “Safe, reliable water and wastewater service is essential, especially during a public health emergency. It is imperative that we continue t...

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West Virginia American Water Warns Against Flushing Sanitizing and “Flushable” Wipesarrow

West Virginia American Water Warns Against Flushing Sanitizing and “Flushable” Wipes
March 21, 2020

  CHARLESTON, W.Va. (March 21, 2020) – With hand hygiene at the top of everyone’s minds and toilet paper in high demand, many households are increasing their use of sanitizing wipes and “flushable” wipes. However, West Virginia American Water is urging all citizens, in particular its Fayetteville area wastewater customers, not to flush these wipes down the toilet. Flushing wipes, paper towels, or other paper products not intended for use in wastewater systems can lead to sewer backups and in-home plumbing issues which may be expensive to repair. Even wipes labeled as “flushable” or “biodegradable” can cause backups for sewer utilities and headaches for homeowners.   “Flushing or dumping the wrong things down the drain can cause problems in your local sewer system and cause blockages in your own home,” said Joh...

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West Virginia American Water Suspends Non-Payment Service Shutoffsarrow

March 19, 2020

  CHARLESTON, W.Va. (March 19, 2020) – West Virginia American Water has suspended the practice of shutting off water service due to non-payment in response to the COVID-19 pandemic. Service is being restored to all customers whose service was previously discontinued due to nonpayment. This practice will remain in effect as long as the current public health crisis continues.   These decisions were made to ensure clean, safe, reliable water service for all customers during this public health crisis, and to assist those customers who may experience financial hardships during this crisis.   “Our priority is and has always been the well-being of our customers," said West Virginia American Water President Robert Burton. “During this public health crisis, we must ensure everyone, especially our most vulnerable citizens, has access to clean, s...

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