March 19, 2020
CHARLESTON, W.Va. (March 19, 2020) – West Virginia American Water has suspended the practice of shutting off water service due to non-payment in response to the COVID-19 pandemic. Service is being restored to all customers whose service was previously discontinued due to nonpayment. This practice will remain in effect as long as the current public health crisis continues.
These decisions were made to ensure clean, safe, reliable water service for all customers during this public health crisis, and to assist those customers who may experience financial hardships during this crisis.
“Our priority is and has always been the well-being of our customers," said West Virginia American Water President Robert Burton. “During this public health crisis, we must ensure everyone, especially our most vulnerable citizens, has access to clean, s...