CHARLESTON, W.Va. (Nov. 5, 2017) – West Virginia American Water today repeated warnings for customers to guard themselves against utility imposters in light of a reported incident of theft by a man posing as a water company worker in Barboursville. West Virginia American Water employees should not need access to any indoor facilities to read meters, turn service on or off or perform maintenance work and typically are not authorized by the company to enter customer’s homes. Company employees also will never request nor accept cash during service calls to homes or business.
Pretending to be a trusted utility worker is a trick some criminals use to gain access to homes. West Virginia American Water recommends taking the following precautions when approached by someone who says they are a utility worker:
Always ask for a company-issued photo ID. West Virginia American Water employees carry company-issued photo ID badges and should not need access to indoor facilities to read meters, turn service on or off or perform maintenance work.
Look for the logo. All West Virginia American Water service personnel wear uniforms and drive company-branded vehicles with the logo.
Never give cash. Our employees never collect money or credit card information from customers in the field.
If you suspect someone may be a utility imposter, close and lock your door, and call 911. You can also call West Virginia American Water at 1-800-685-8660 to report the incident and confirm whether service work is scheduled in the area.
“We want our customers to feel secure when our employees visit their property, so there is no need to feel uneasy about making someone wait until you’re sure the person is a valid utility worker,” said West Virginia American President Brian Bruce. “West Virginia American Water employees care about our customers’ safety, and we don’t mind the wait. We believe it’s worth the peace of mind for our customers. Remember, you decide who enters your home. Take the time to ensure that the utility representative at your door is a legitimate employee on official utility business.”
West Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 530,000 people. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to over 14 million people in 45 states and Ontario, Canada. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. More information can be found at www.westvirginiaamwater.com.