CONTACT US
Easy Access to Online Tasks
Phone
1-800-565-7292
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7
TDD: 711
Reference 1-800-565-7292
Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday
Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!
- Online: Sign up for MyWater (mywater.amwater.com), our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
- Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.
Payment:
Pennsylvania American Water
P.O. Box 371412
Pittsburgh, PA 15250-7412
Correspondence:
Pennsylvania American Water
852 Wesley Drive
Mechanicsburg, PA 17055
Career Opportunities
Browse our available openings.
Media Relations and Community Outreach
Please click here to contact our external affairs team regarding media inquiries. For community relations, or giving requests, please click here.
Government Relations
Our Government Affairs team serves as the liaison to elected officials, business and community leaders in the municipalities served by Pennsylvania American Water.
For more information, please contact:
Gary Lobaugh
Director, Government and External Affairs
gary.lobaugh@amwater.com
Procurement
amwater.com/corp/Partners-Suppliers/Suppliers
Investor Relations
Visit our Investor Relations website for more information.