California American Water Lifts Boil Water Notice for its San Diego County District
Update August 30 at 3:00 p.m.
If California American Water customers would like to file an insurance claim, please contact our Customer Service Center at (888) 237-1333 between the hours of 7:00 a.m. – 7:00 p.m., Monday – Friday. We will report your claim to our insurance company, and an adjuster will reach out to you directly. Please be patient due to the nature of this matter and the number of potential folks involved. California American Water also suggests customers report this to their own insurance company for immediate service.
Update: August 26 at 4:36 p.m.
California American Water has lifted a boil water advisory that was in place for its San Diego County District. Customers can now consume and use their tap water normally after days of extensive testing have shown no sign of contamination.
On August 24, 2023, California American Water issued an Advisory to Boil Water for customers that reside in Imperial Beach, Coronado (specifically, along the Silver Strand south of Fiddlers Cove) and in portions of San Diego and Chula Vista due to a positive E. Coli result found in one of its drinking water samples. Effective Saturday August 26th at 4:36pm the boil water advisory has been lifted and customers in California American Water’s San Diego County District no longer need to boil water or consume bottled water.
California American Water, in conjunction with the State Water Resources Control Board's Division of Drinking Water (DDW), has determined that, after comprehensive testing, the water is safe to drink in the San Diego County District.
California American Water is dedicated to safeguarding the health and well-being of our customers and the community, and we will always hold water quality paramount.
After a boil water advisory, it is recommended that all customers including residents, schools and businesses flush the plumbing in their building or home by running all cold-water faucets for at least five minutes each. Ice from ice makers should be discarded and replaced.
Healthcare facilities should refer to the CDC’s recommended guidelines here.
Commercial customers with food preparation facilities including restaurants, markets and hotels that are impacted can find additional information about re-opening on County of San Diego’s Environmental Health and Quality’s website: https://www.sandiegocounty.gov/content/dam/sdc/deh/fhd/food/pdf/publications_boilwater.pdf
California American Water apologizes for any inconvenience and extends its gratitude to the dedicated staff and local organizations who worked around the clock on water quality testing, customer and community communications as well as the distribution of bottled water during this event.
California American Water levantó una advertencia de hervir el agua que estaba vigente para su distrito del condado de San Diego. Los clientes ahora pueden consumir y usar el agua del grifo normalmente después de días de pruebas exhaustivas que no han mostrado signos de contaminación.
El 24 de agosto de 2023, California American Water emitió un “Aviso para hervir agua” para los clientes que residen en Imperial Beach, Coronado (específicamente, a lo largo de Silver Strand al sur de Fiddlers Cove) y en partes de San Diego y Chula Vista debido a un resultado positivo de E. Coli encontrado en una de sus muestras de agua potable. A partir del sábado 26 de agosto a las 4:36 pm, se levantó el aviso de hervir agua y los clientes del distrito del condado de San Diego de California American Water ya no necesitan hervir agua ni consumir agua embotellada.
California American Water, en conjunto con la División de Agua Potable (DDW) de la Junta Estatal de Control de Recursos Hídricos, ha determinado que, después de pruebas exhaustivas, el agua es segura para beber en el distrito del condado de San Diego.
California American Water se dedica a salvaguardar la salud y el bienestar de nuestros clientes y la comunidad, y siempre daremos prioridad a la calidad del agua.
Después de un aviso de hervir el agua, se recomienda que todos los clientes, incluyendo residentes, escuelas y empresas, dejen correr el agua por las tuberías de su edificio u hogar dejando abiertos todos los grifos de agua fría por un mínimo de cinco minutos cada uno. El hielo de las máquinas de hielo debe desecharse y reemplazarse.
Los centros de atención médica deben consultar las directrices recomendadas por el CDC aquí.
Los clientes comerciales con instalaciones de preparación de alimentos, incluyendo restaurantes, mercados y hoteles afectados, pueden encontrar información adicional sobre la reapertura en el sitio web de Calidad y Salud Ambiental del Condado de San Diego: https://www.sandiegocounty.gov/content/dam/sdc/deh/fhd/food/pdf/publications_boilwater.pdf
California American Water se disculpa por cualquier inconveniente y extiende su agradecimiento al dedicado personal y a las organizaciones locales que trabajaron las 24 horas del día en las pruebas de calidad del agua, comunicados con los clientes y la comunidad, así como en la distribución de agua embotellada durante este evento.