Boil Water Order Continues In Mount Pulaski

Same Transmission Water Line Broken Again Today by Contractor; Customers Should Continue to Conserve Water Usage Until Water Line Repaired & Water System Restored

Mt Pulaski, Ill. (Nov. 2, 2023) Illinois American Water crews are working today to repair a significant break on the same transmission water line that was broken and repaired Wednesday.

As a result, a boil water order continues and customers should continue to bring their water to a rolling boil for five minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses.

Mount Pulaski customers are asked to conserve water usage temporarily while the water line is being repaired and the water system is restored.

This boil water order was issued Wednesday and again today in accordance with Illinois Environmental Protection Agency (EPA) regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil water order must be issued as a precaution to protect customers.

Customers were notified about the boil water and conservation request by phone call, and customers will be notified by phone call when the boil order and conservation measures are lifted.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 1.3 million people. American Water also operates a quality control and research laboratory in Belleville. For more information, visit and follow Illinois American Water on Twitter and Facebook.


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