Rights & Responsibilities
As a customer of Virginia American Water, you have the right to know how to get the best service from your water utility. We recognize the trust you place in us to provide high-quality, reliable drinking water. It is a responsibility that defines what we do as your local water company.
You have a right to high-quality drinking water every time you turn on your faucet. Our employees conduct an extensive treatment and monitoring program to ensure your water meets all state and federal drinking water regulations. Our water quality reports will help you learn more about water quality in your area.
Good water service goes beyond providing high-quality water. Whether we are starting up service, providing bill payment options, or helping you to understand your responsibilities regarding your internal plumbing and meter accessibility, our goal is to keep you informed, 24 hours a day, 7 days a week.
If you have questions about your rights and responsibilities as a customer, please contact our Customer Service Center at 1-800-452-6863. If your question is not resolved to your satisfaction, you have the right to contact the Virginia State Corporation Commission at 1-800-552-7945.
Virginia State Corporation Commission (Virginia SSC)
1300 East Main Street
Richmond, Virginia 23219
1-800-552-7945 (in-state toll-free)
Virginia State Corporation Commission