Turn Service On/Off
Turning the Water On
Turning your residential water services on and off has never been easier. Visit the My Account section of this site to set up your account, keep track of your water use and pay your bill when it is convenient for you. You can even request a time to have your service turned on or off.
Residential and commercial customers may also call Customer Service at 1-800-452-6863 between 7 a.m. and 7 p.m. to speak with one of our experienced customer service representatives.
For residences that have never had water service, we will install a meter and turn on the water. Someone should be home at the time of the meter installation, just in case a faucet or other water device has been accidentally left on inside.
For residences where water is already being provided, you want to be sure that you are only charged for the water you use. We will visit your residence to read the meter and start your billing with an actual reading. This also applies for most seasonal accounts. If you were not previously a Virginia American Water customer, a deposit may be required until you have established a satisfactory credit history. Please have your service address, billing address, and telephone number handy.
Turning the Water Off
To stop service when you are moving, or to shut off seasonal service, please call the Customer Service Center. Be sure to notify us a few days before you want your water service disconnected so we are able to take a final and accurate meter reading and ensure that you are only charged for water you have used. Be ready to tell us the date service should be stopped, to arrange for a final meter reading, and to provide us with your final billing address. And don’t forget to have your service address, billing address, and telephone number handy.