Your Water Rates

Virginia American Water's service rates are based on the real costs of treating and delivering water to customers, and are regulated by the Virginia State Corporation Commission (SCC).

To determine rates, we work with the SCC staff to study costs of construction, maintenance, operation, administration and financing. Once the studies are complete, the company and the SCC present any differing conclusions before an administrative law judge. Based on the judge’s opinion, the SCC sets the water rates.

Rates can vary based on the cost of providing service in each of the communities we serve. Before it reaches your home or business, water is treated through an intricate treating and testing process to help ensure it meets or surpasses rigorous drinking water quality standards.

You can learn more about the rate setting process in our white paper: Challenges In The Water Industry: The Rate Approval Process

Virginia American Water Tariff (Effective 3/1/18)

Virginia American Water Tariff Non-Jurisdictional

Prince William Residential Wastewater Customers: Residential customers with an irrigation system or pool may be eligible for a seasonal wastewater adjustment or courtesy pool filling adjustment. For more information, please contact Virginia American Water at 1-800-452-6863 M–F, 7 a.m. to 7 p.m.

Virginia American Water Files Rate Request with the State Corporation Commission 

On November 2, 2018, Virginia American Water filed a general rate application with the State Corporation Commission (SCC) requesting an overall increase in rates of $5.6 million. 

“The company is requesting this increase based on approximately $98 million of infrastructure upgrades,” said Barry Suits, Virginia American Water president. “These infrastructure improvements help to ensure continued water quality, service reliability and fire protection for our customers in Alexandria, Dale City, Hopewell and the Northern Neck who depend on us every day.” Read more from the news release.

Frequently Asked Questions & Answers