Contact Us

Customer Service

TDD # 1-800-300-6202
For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, sign up for water alerts, and more. Haven’t set up an account? Create your account here.

Customer Service Call Center

By Phone: 1-888-237-1333
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-888-237-1333, 24 hours a day, 7 days a week, 365 days a year.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.


Make a payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Hawaii American Water Main Office, Honolulu

Hawaii Kai Towne Center, Executive Plaza

6700 Kalanianaole Highway, Suite 206

Honolulu, HI 96825

Media Inquiries

Kevin Tilden, External Affairs Director


Jay Drewry

Human Resources

Kimberly Castillo

Investor Relations

Visit our Investor Relations website for more information.