TDD # 1-800-300-6202
For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.
Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, sign up for water alerts, and more. Haven’t set up an account? Create your account here.
Customer Service Call Center
By Phone: 1-888-237-1333
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-888-237-1333, 24 hours a day, 7 days a week, 365 days a year.
Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.
Hawaii American Water Main Office, Honolulu
Hawaii Kai Towne Center, Executive Plaza
6700 Kalanianaole Highway, Suite 206
Honolulu, HI 96825
Kevin Tilden, External Affairs Director
Visit our Investor Relations website for more information.