For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.
TTY/TDD For the hearing impaired: 711
(and then reference Customer Service number listed above)
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Customer Service Call Center
By Phone: 1-888-237-1333
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-888-237-1333, 24 hours a day, 7 days a week, 365 days a year.
Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.
Make a payment
If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.
Hawaii American Water Main Office, Honolulu
Hawaii Kai Towne Center, Executive Plaza
6700 Kalanianaole Highway, Suite 206
Honolulu, HI 96825
Kevin Tilden, External Affairs Director
Visit our Investor Relations website for more information.