Contact Us

Customer Service

1-888-237-1333
TDD # 1-800-300-6202
For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more. Haven’t set up an account? Create your account here.

Customer Service Call Center

By Phone: 1-888-237-1333
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-888-237-1333, 24 hours a day, 7 days a week, 365 days a year.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.


Hawaii American Water Main Office, Honolulu

1-888-237-1333

Media Inquiries

Kevin Tilden, External Affairs Director
1-619-522-6362

Procurement

Karen Logan
1-619-435-7477

Human Resources

Lilian Wilkirson
619.435.7469

Investor Relations

Visit our Investor Relations website for more information.