*This feature is only available for residential customers
American Water will be performing system maintenance Saturday, July 21, 8:30 a.m.-5 p.m., EDT. Our My Account and automated phone systems will be unavailable.
Our Emergency line will remain fully operational. Thank you for your patience.
Our customers are our number one priority. Here you'll find useful information about your service, your bill, and your rights and responsibilities as a Hawaii American Water customer.
We’ve always offered 24-hour customer service, but now that service is even more convenient when you manage your account online. By managing your account online, you can:
We welcome your feedback and want you to share your stories about your experience with us.
Customer Service: 1-888-237-1333
Make a payment (24/7): 1-855-748-6066
Customer Service Feedback Form
Wastewater Service Rules and Regulations
Sewer Service Rules and Regulations