Contact Us

Customer Service

TDD # 1-800-300-6202

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more. Haven’t set up an account? Create your account here.

Customer Service Call Center

By Phone: 1-866-641-2108
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-866-641-2108, 24 hours a day, 7 days a week, 365 days a year.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.

By Mail:

Iowa American Water
5201 Grand Avenue
Davenport, IA 52807


Career Opportunities

Interested in employment with Iowa American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries and Community Relations
Lisa Reisen, External Affairs Manager
Office: 1-563-468-9221
Cell: 1-563-343-6127

Business Development

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

For more information, please contact:
Randy Moore, President

Human Resources


Investor Relations

Visit our Investor Relations website for more information.