Contact Us

Customer Service

1-866-641-2108
TDD # 1-800-300-6202

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more. Haven’t set up an account? Create your account here.

Customer Service Call Center

By Phone: 1-866-641-2108
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-866-641-2108, 24 hours a day, 7 days a week, 365 days a year.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.

By Mail:

Iowa American Water
5201 Grand Avenue
Davenport, IA 52807
1-563-468-9201

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Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Career Opportunities

Interested in employment with Iowa American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries and Community Relations
Lisa Reisen, External Affairs Manager
Office: 1-563-468-9221
Cell: 1-563-343-6127

Business Development

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

For more information, please contact:
Randy Moore, President
1-563-468-9218

Human Resources

1-314-996-2332

Investor Relations

Visit our Investor Relations website for more information.