Latest Alerts

Emergency
Pekin: N Capitol: Lifted Boil Water Order
5/21/2019 8:51:40 PM
Pekin: N Capitol: Lifted Boil Water Order This is Illinois American Water calling to let you know that the boil water order issued in your service area on Monday May 20th has been lifted. Water quality tests have confirmed the water continues to meet all U.S. Environmental Protection Agency, Safe Drinking Water Act standards and regulations. It is no longer necessary to boil your water before drinking or cooking. If you are a landlord, you are responsible for notifying your tenants. Please visit our alerts online at www.illinoisamwater.com to view the affected area and determine if you need to take this action. During this boil water order, Illinois American Water performed a series of tests to determine if the water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed that the water meets all state and federal requirements. For more information please visit www.Illinoisamwater.com. Thank you for your patience and cooperation.
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Emergency
Pekin: State/Catherine/Caroline St: Lifted Boil Water Order
5/21/2019 8:44:28 PM
Pekin: State/Catherine/Caroline St: Lifted Boil Water Order This is Illinois American Water calling to let you know that the boil water order issued in your service area on Monday May 20th has been lifted. Water quality tests have confirmed the water continues to meet all U.S. Environmental Protection Agency, Safe Drinking Water Act standards and regulations. It is no longer necessary to boil your water before drinking or cooking. If you are a landlord, you are responsible for notifying your tenants. Please visit our alerts online at www.illinoisamwater.com to view the affected area and determine if you need to take this action. During this boil water order, Illinois American Water performed a series of tests to determine if the water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed that the water meets all state and federal requirements. For more information please visit www.Illinoisamwater.com. Thank you for your patience and cooperation.
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Emergency
Pekin: Catherine St: Lifted Boil Water Order
5/21/2019 8:35:48 PM
Pekin: Catherine St: Lifted Boil Water Order This is Illinois American Water calling to let you know that the boil water order issued in your service area on Monday May 20th has been lifted. Water quality tests have confirmed the water continues to meet all U.S. Environmental Protection Agency, Safe Drinking Water Act standards and regulations. It is no longer necessary to boil your water before drinking or cooking. If you are a landlord, you are responsible for notifying your tenants. Please visit our alerts online at www.illinoisamwater.com to view the affected area and determine if you need to take this action. During this boil water order, Illinois American Water performed a series of tests to determine if the water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed that the water meets all state and federal requirements. For more information please visit www.Illinoisamwater.com. Thank you for your patience and cooperation.
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Emergency
2019.05.20 CUSTOMER OUTREACH ALTON
5/20/2019 9:54:40 PM
2019.05.20 CUSTOMER OUTREACH ALTON This is an important message from Illinois American Water. We recently sent a mailing to our future City of Alton wastewater customers describing our billing and announcing an upcoming open house. Included in this mailing was a sample bill. It is not a real bill. This sample bill has resulted in some calls to our office and the City of Alton. We want to assure you that this is a sample bill only, we are not currently billing for wastewater service. We apologize for any confusion this may have caused. If you have any questions please contact us at 618.484.8824 or via email at illinoisamericanwastewater@amwater.com.
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Emergency
2019.05.20 EMERGENCY MAIN REPAIR /BOIL ORDER N 82ND ST CENTREVILLE
5/20/2019 7:59:40 PM
2019.05.20 EMERGENCY MAIN REPAIR /BOIL ORDER N 82ND ST CENTREVILLE This is an important message regarding your water service from Illinois American Water. Crews are making emergency repairs on a main break beginning at 2:15 PM in your service area. You are receiving this message because you reside in the affected area and a boil water order is in effect. Customers should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 36 hours. If you are a landlord, you are responsible for letting your tenants know about the impact to their water service. Please visit our alerts online at www.illinoisamwater.com to view the affected area and determine if you need to take this action. Customers will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding.
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Emergency
2019.05.20:MainRepair/BoilAdvisory,State St;Pekin (IL)
5/20/2019 5:14:11 PM
2019.05.20:MainRepair/BoilAdvisory,State St;Pekin (IL) "This is an important message regarding your water service from Illinois American Water. Crews are making emergency repairs on a Main beginning at 11:45AM in your service area. You are receiving this message because you reside in the affected area and a boil water order is in effect. Customers should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 36 hours. If you are a landlord, you are responsible for letting your tenants know about the impact to their water service. Please visit our alerts online at www.illinoisamwater.com to view the affected area and determine if you need to take this action. Customers will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding "
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Emergency
2019.05.20:EmergencyMainRepair/BoilAdvisory;Pekin (IL)
5/20/2019 4:50:03 PM
2019.05.20:EmergencyMainRepair/BoilAdvisory;Pekin (IL) "This is an important message regarding your water service from Illinois American Water. Crews are making emergency repairs on a Main beginning at 11AM in your service area. You are receiving this message because you reside in the affected area and a boil water order is in effect. Customers should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 36 hours. If you are a landlord, you are responsible for letting your tenants know about the impact to their water service. Please visit our alerts online at www.illinoisamwater.com to view the affected area and determine if you need to take this action. Customers will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding "
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Emergency
2019.5.20 Boil Order Lifted Cobblestone Peoria, IL
5/20/2019 4:00:00 PM
2019.5.20 Boil Order Lifted Cobblestone Peoria, IL This is Illinois American Water calling to let you know that the boil water order issued in your service area on 5/19/2019 has been lifted. Water quality tests have confirmed the water continues to meet all U.S. Environmental Protection Agency, Safe Drinking Water Act standards and regulations. It is no longer necessary to boil your water before drinking or cooking. If you are a landlord, you are responsible for notifying your tenants. Please visit our alerts online at www.illinoisamwater.com to view the affected area and determine if you need to take this action. During this boil water order, Illinois American Water performed a series of tests to determine if the water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed that the water meets all state and federal requirements. For more information please visit www.Illinoisamwater.com. Thank you for your patience and cooperation.
For detailed information click here

Emergency
2019.5.20 Planned outage/Boil Order Catherine Pekin, IL
5/20/2019 3:34:10 PM
2019.5.20 Planned outage/Boil Order Catherine Pekin, IL This is an important message regarding your water service from Illinois American Water. Crews are making emergency repairs on a Water main beginning at 10am in your service area. You are receiving this message because you reside in the affected area and a boil water order is in effect. Customers should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 36 hours. If you are a landlord, you are responsible for letting your tenants know about the impact to their water service. Please visit our alerts online at www.illinoisamwater.com to view the affected area and determine if you need to take this action. Customers will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding
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Emergency
2019.5.20 Lifted Boil Order Schrimshaw, Woodsage Peoria, IL
5/20/2019 1:36:42 PM
2019.5.20 Lifted Boil Order Schrimshaw, Woodsage Peoria, IL This is Illinois American Water calling to let you know that the boil water order issued in your service area on 5/18/2019 has been lifted. Water quality tests have confirmed the water continues to meet all U.S. Environmental Protection Agency, Safe Drinking Water Act standards and regulations. It is no longer necessary to boil your water before drinking or cooking. If you are a landlord, you are responsible for notifying your tenants. Please visit our alerts online at www.illinoisamwater.com to view the affected area and determine if you need to take this action. During this boil water order, Illinois American Water performed a series of tests to determine if the water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed that the water meets all state and federal requirements. For more information please visit www.Illinoisamwater.com. Thank you for your patience and cooperation.
For detailed information click here

Emergency
Illinois: Peoria: All of N Cobblestone Ct: BWO
5/19/2019 2:28:02 PM
Illinois: Peoria: All of N Cobblestone Ct: BWO This is an important message from Illinois American Water. A drop in pressure has occurred in your area, resulting in a boil water order. You reside in the affected area of N Cobblestone Ct in Peoria. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 36 hours. If you are a landlord, you are responsible for letting your tenants know about the impact to their water service. Please visit our alerts online at www.illinoisamwater.com to view the affected area and determine if you need to take this action. Customers will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding
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Emergency
05/18/2019 Peoria, IL Scrimshaw Dr. Boil Water Order
5/19/2019 4:30:06 AM
05/18/2019 Peoria, IL Scrimshaw Dr. Boil Water Order This is an important message from Illinois American Water. A drop in pressure has occurred in your area, resulting in a boil water order. You reside in the affected area. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 36 hours. If you are a landlord, you are responsible for letting your tenants know about the impact to their water service. Please visit our alerts online at www.illinoisamwater.com to view the affected area and determine if you need to take this action. Customers will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding
For detailed information click here

Emergency
Chicago Metro:Arrowhead:Lift Of Boil Water Order
5/18/2019 12:57:20 PM
Chicago Metro:Arrowhead:Lift Of Boil Water Order This is Illinois American Water calling to let you know that the boil water order issued in your service area on 5/17/2019 has been lifted. Water quality tests have confirmed the water continues to meet all U.S. Environmental Protection Agency, Safe Drinking Water Act standards and regulations. It is no longer necessary to boil your water before drinking or cooking. If you are a landlord, you are responsible for notifying your tenants. Please visit our alerts online at www.illinoisamwater.com to view the affected area and determine if you need to take this action. During this boil water order, Illinois American Water performed a series of tests to determine if the water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed that the water meets all state and federal requirements. For more information please visit www.Illinoisamwater.com. Thank you for your patience and cooperation.
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Emergency
2019:05:17:Illinois:Chicago:Wheaton:FlintCreekRD:BWO
5/17/2019 8:13:35 PM
2019:05:17:Illinois:Chicago:Wheaton:FlintCreekRD:BWO "This is an important message from Illinois American Water. A Main Break has occurred in your area, resulting in a boil water order. You reside in the affected area. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 24 hours. If you are a landlord, you are responsible for letting your tenants know about the impact to their water service. Please visit our alerts online at www.illinoisamwater.com to view the affected area and determine if you need to take this action. Customers will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding"
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General
This is Illinois American Water calling to make you aware of a City of Elmhurst proposed rate increase which would impact your water and wastewater bill.
5/17/2019 4:18:25 PM
This is Illinois American Water calling to make you aware of a City of Elmhurst proposed rate increase which would impact your water and wastewater bill. As you may know, the water and sewer rates you pay to Illinois American Water include pass-through charges, without mark up, from the City of Elmhurst for wastewater treatment service. The City of Elmhurst is proposing rate increases which would impact you, our customer. While these are not Illinois American Water charges, they could increase the wastewater treatment portion of your bill by over 70 percent. The City of Elmhurst could vote on the wastewater treatment rate increase as early as Monday, May 20, 2019. We urge you to contact the City of Elmhurst officials and express your views. You can learn more at illinoisamwater.com under water and wastewater rates. You can also email ILAWsewerinspections@amwater.com.
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