Latest Alerts

General
Mokena Boil Order Lift
4/19/2018 12:30:10 PM
Mokena Boil Order Lift This is Illinois American Water calling to let you know that the boil water order issued in your service area on April 18, 2018 has been lifted. Water quality tests have confirmed the water continues to meet all U.S. Environmental Protection Agency, Safe Drinking Water Act standards and regulations. It is no longer necessary to boil your water before drinking or cooking. During this boil water order, Illinois American Water performed a series of tests to determine if the water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed that the water meets all state and federal requirements. For more information please visit www.Illinoisamwater.com. Thank you for your patience and cooperation.
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General
Mokena Boil Order Lift
4/19/2018 12:11:41 PM
Mokena Boil Order Lift This is Illinois American Water calling to let you know that the boil water order issued in your service area on April 18, 2018 has been lifted. Water quality tests have confirmed the water continues to meet all U.S. Environmental Protection Agency, Safe Drinking Water Act standards and regulations. It is no longer necessary to boil your water before drinking or cooking. During this boil water order, Illinois American Water performed a series of tests to determine if the water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed that the water meets all state and federal requirements. For more information please visit www.Illinoisamwater.com. Thank you for your patience and cooperation.
For detailed information click here

Emergency
2018.04.18 BOIL ORDER LARKSPUR LANE LISLE IL
4/18/2018 8:15:47 PM
2018.04.18 BOIL ORDER LARKSPUR LANE LISLE IL This is an important message from Illinois American Water. A mainbreak has occurred in your area, resulting in a boil water order. You reside in the affected area. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 24 hours. You will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding
For detailed information click here

Emergency
Illinois American Water Boil Order Mokena
4/18/2018 1:44:27 PM
Illinois American Water Boil Order Mokena This is an important message from Illinois American Water. A Main Break has occurred in your area, resulting in a boil water order. You reside in the affected area. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 36 hours. You will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding
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General
Peoria District: Annual Maintenance Program
4/13/2018 6:13:33 PM
Peoria District: Annual Maintenance Program Beginning April 15, 2018 and lasting for about four weeks, Illinois American Water’s Peoria District will conduct an annual maintenance program that includes a temporary treatment change to “free chlorine” as well as fire hydrant and water main flushing. This program helps to ensure continued delivery of high-quality water service to homes and businesses. During this time Illinois American Water will switch to a form of chlorine known as “free chlorine,” which does not contain ammonia. This stronger disinfectant is typically used when flushing water mains. Chlorine is commonly used in public water systems as a disinfectant and is monitored closely by our water quality professionals. Institutions with additional water purification filters for special needs, for instance Hospitals and Dialysis Centers, have been contacted about this work and are aware of the treatment change. Anyone with questions about home health care equipment should reach out to their healthcare provider. During the temporary treatment change, customers may experience a more noticeable chlorine taste or odor in their water. There is no reason for concern. This is due to the switch in chlorine types. Annual fire hydrant inspection and water main flushing will also be taking place to ensure continued water quality and fire hydrant operation for public safety. When Illinois American Water crews are working, customers may experience a temporary drop in water pressure or draw some discolored water for a short period of time. If discolored water occurs, it is recommended that customers let their cold water run to clear before using it again and refrain from doing laundry during that time. The maintenance program may temporarily affect customers in Peoria, Bartonville, West Peoria, Rome and surrounding areas, as well as, sale-for-resale (wholesale) communities. For additional information, customers can visit www.illinoisamwater.com or contact Illinois American Water’s customer service center at 1-800-422-2782.
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Emergency
2018.04.12 BOIL ORDER ALERT HOMER GLEN MULRANNY DRIVE
4/12/2018 9:25:34 PM
2018.04.12 BOIL ORDER ALERT HOMER GLEN MULRANNY DRIVE This is an important message from Illinois American Water. A MAINBREAK has occurred in your area, resulting in a boil water order. You reside in the affected area. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 24 hours. You will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding
For detailed information click here

Emergency
2018.04.11 BOIL ORDER PACIFIC DRIVE BOLINGBROOK IL
4/11/2018 7:06:41 PM
2018.04.11 BOIL ORDER PACIFIC DRIVE BOLINGBROOK IL This is an important message from Illinois American Water. A MAINBREAK has occurred in your area, resulting in a boil water order. You reside in the affected area. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 24 hours. You will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding
For detailed information click here

Emergency
2018.04.10 Boil Water Order Bolingbrook Fairwood Drive
4/10/2018 6:32:26 PM
2018.04.10 Boil Water Order Bolingbrook Fairwood Drive This is an important message from Illinois American Water. A main break has occurred in your area, resulting in a boil water order. You reside in the affected area. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 24 hours. You will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding
For detailed information click here

Emergency
2018.04.06 Boil Order Parker Road Homer Glen
4/6/2018 6:59:36 PM
2018.04.06 Boil Order Parker Road Homer Glen This is an important message from Illinois American Water. A MAINBREAK has occurred in your area, resulting in a boil water order. You reside in the affected area. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 24 hours. You will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding
For detailed information click here

Emergency
2018.04.06 BOLINGBROOK BOIL WATER ORDER SHARON WAY
4/6/2018 6:05:31 PM
2018.04.06 BOLINGBROOK BOIL WATER ORDER SHARON WAY This is an important message from Illinois American Water. A MAINBREAK has occurred in your area, resulting in a boil water order. You reside in the affected area. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 24 hours. You will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding
For detailed information click here

Emergency
Boil Order Mura Lane Mt Prospect, IL
4/5/2018 5:17:27 PM
Boil Order Mura Lane Mt Prospect, IL This is an important message from Illinois American Water. A Main Break has occurred in your area, resulting in a boil water order. You reside in the affected area. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 36 hours. You will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding
For detailed information click here

Emergency
Boil Order Hackberry Lane Mount Prospect, IL
4/4/2018 5:24:51 PM
Boil Order Hackberry Lane Mount Prospect, IL This is an important message from Illinois American Water. A Main Break has occurred in your area, resulting in a boil water order. You reside in the affected area. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 36 hours. You will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding
For detailed information click here

Emergency
4/3/18 Boil Order - Lisle - Columbine Ave
4/3/2018 4:34:10 PM
4/3/18 Boil Order - Lisle - Columbine Ave This is an important message from Illinois American Water. A planned shut down has occurred in your area, resulting in a boil water order. You reside in the affected area. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 24 hours or until lifted. You will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding.
For detailed information click here

Emergency
2018.03.29 Des Plaines Boil Order King Lane
3/29/2018 8:17:44 PM
2018.03.29 Des Plaines Boil Order King Lane This is an important message from Illinois American Water. A Main break has occurred in your area, resulting in a boil water order. You reside in the affected area. Customers in the affected area should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. This boil water order is being issued in accordance with Illinois EPA regulations. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil order must be issued as a precaution to protect customers. This boil water order is expected to be in effect for approximately 24 hours. You will be notified in the same manner once the boil water order is lifted. Information is also available online at www.Illinoisamwater.com. Thank you for your patience and understanding
For detailed information click here

Emergency
Interurban, Belleville
3/23/2018 6:30:47 PM
Interurban, Belleville This is Illinois American Water calling to let you know that the boil water order issued in your service area on 03/22/2018 has been lifted. Water quality tests have confirmed the water continues to meet all U.S. Environmental Protection Agency, Safe Drinking Water Act standards and regulations. It is no longer necessary to boil your water before drinking or cooking. During this boil water order, Illinois American Water performed a series of tests to determine if the water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed that the water meets all state and federal requirements. For more information please visit www.Illinoisamwater.com. Thank you for your patience and cooperation.
For detailed information click here

Extended Alerts