TDD # 1-800-300-6202
Bolingbrook Customers: 1-855-705-8435
For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.
Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more.
Haven’t set up an account? Create your account here.
Have a Customer Service Request? Feel free to fill out our Customer Service Request Form.
Interested in employment with Illinois American Water? Browse our available openings. Please note, we only accept resumes/applications online.
External Affairs Manager
Bob Maul C.P.M.
727 Craig Road
St. Louis Missouri 63141
Mobile Education Center
For reserving the mobile education center only call Lori Stenzel at 1-618-874-2467
Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.
For more information, please contact:
Senior Manager Business Development
Visit our Investor Relations website for more information.