Contact Us

Customer Service

1-800-422-2782
TDD # 1-800-300-6202

Bolingbrook Customers: 1-855-705-8435

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more.

Haven’t set up an account? Create your account here.

Have a Customer Service Request? Feel free to fill out our Customer Service Request Form.

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Career Opportunities

Interested in employment with Illinois American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Karen Cotton
External Affairs Manager
karen.cotton@amwater.com

Procurement

Bob Maul C.P.M.
727 Craig Road
St. Louis Missouri 63141
1-314-996-2323
bob.maul@amwater.com

Human Resources

1-314-996-2332

Mobile Education Center

For reserving the mobile education center only call Lori Stenzel at 1-618-874-2467

Investor Relations

Visit our Investor Relations website for more information.