Easy Access to Online Tasks
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7
Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday
Illinois American Water
P.O. Box 6029
Carol Stream, IL 60197-6029
Customer Service Form
Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly.
Browse our available openings.
Media and Press Inquiries
Mobile Education Center
To reserve the mobile education center please contact Ryan Schuler at Ryan.Schuler@amwater.com 1-618-467-2602
Visit our Investor Relations website