Contact Us

Easy Access to Online Tasks


Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-800-300-6202

amwater call center

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday


Illinois American Water
P.O. Box 6029
Carol Stream, IL 60197-6029

Online Form
Customer Service Form

Please note that response time is 2-3 days.

Career Opportunities
Browse our available openings.

Media and Press Inquiries


Human Resources

Mobile Education Center
To reserve the mobile education center please contact Ryan Schuler at 1-618-467-2602

Investor Relations
Visit our Investor Relations website