Contact Us

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amwater call center

Customer Service

TDD # 1-800-300-6202

Bolingbrook Customers: 1-855-705-8435

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more.

Haven’t set up an account? Create your account here.

Have a Customer Service Request? Feel free to fill out our Customer Service Request Form.


Make a payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Career Opportunities

Interested in employment with Illinois American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Karen Cotton
External Affairs Manager


Crystal Schneider
Senior Buyer

Human Resources


Mobile Education Center

For reserving the mobile education center only call Lori Stenzel at 1-618-874-2467

Investor Relations

Visit our Investor Relations website for more information.