Easy Access to Online Tasks
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7
Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday
Illinois American Water
P.O. Box 6029
Carol Stream, IL 60197-6029
Customer Service Form
Please note that response time is 2-3 days.
Browse our available openings.
Media and Press Inquiries
Mobile Education Center
To reserve the mobile education center please contact Ryan Schuler at Ryan.Schuler@amwater.com 1-618-467-2602
Visit our Investor Relations website