Contact Us

Customer Service

TDD # 1-800-300-6202

Bolingbrook Customers: 1-855-705-8435

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more.

Haven’t set up an account? Create your account here.

Have a Customer Service Request? Feel free to fill out our Customer Service Request Form.

Career Opportunities

Interested in employment with Illinois American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Karen Cotton
External Affairs Manager


Bob Maul C.P.M.
727 Craig Road
St. Louis Missouri 63141

Human Resources


Mobile Education Center

For reserving the mobile education center only call Lori Stenzel at 1-618-874-2467

Business Development

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

For more information, please contact:
Bob Johnson
Senior Manager Business Development

Investor Relations

Visit our Investor Relations website for more information.