*This feature is only available for residential customers
My Account will be unavailable due to required maintenance from 6:00 a.m., Saturday, Oct. 19, 2019 until 3:00 p.m., Sunday, Oct. 20, 2019. We appreciate you as a My Account customer and apologize for the inconvenience.
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7
Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday
212 Archer Street
Suite B & C
Bel Air, MD 21014
Customer Service Form
Please note that response time is 2-3 days.
Browse our available openings.
Media and Press Inquiries
Barry Suits, PresidentBarry.Suits@amwater.com
Richard Dagney, Sr. Capital Buyer
Visit our Investor Relations website