Contact Us

Customer Service

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

TTY/TDD For the hearing impaired: 711
(and then reference Customer Service number listed above)

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more. Haven’t set up an account? Create your account here.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.

Click to learn more details about your options to reach us!

amwater call center

Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Career Opportunities

Interested in employment with Michigan American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Main Office

Michigan American Water
311 Fifth Street
Calumet, MI 49913

News Media and Community Relations

Joe Loughmiller
Manager of External Affairs

Business Development

Matt Prine
Director of Business Development

Human Resources

Iris Pace
HR Business Partner


Richard Dagney, Senior Capital Buyer

Investor Relations

Visit our Investor Relations website for more information.