We can help communities plan water systems when new growth and development is happening. If you are a developer, business owner or other entity that would like to extend water infrastructure to a new project either within or near an existing service area, this is the place to start. We are committed to providing an easy, efficient process to help bring water resources where and when needed.
American Water has professionals located across the state who are available to address questions related to current or future projects. View the list below to identify a professional in your area.
Developer Services Contacts
New Services Contacts
You may also submit general inquiries to
NOTE: For a new service off an existing main, please call our Customer Service Call Center
at (800) 272-1325, M-F, 7 a.m. to 7 p.m., so we can begin the New Service Inquiry process.
If your project is within our existing service area, these resources will help guide you through the process:
Developer Services Process Overview
Developer Services Customer Resources
NJDEP Water Main Extension Regulations
NJDEP Water Main Extension Applications
NJDEP Public Water System Deficit / Surplus
If you require assistance with projects outside of our existing service area, American Water's Applied Water Management Group offers a wide variety of alternative solutions.
New Water Service Installation
To request installation of a new water service to a property, please contact our Customer Call Center at 1-800-272-1325, M-F, 7 a.m. to 7 p.m., so we may begin the process. Upon receipt of your information, New Jersey American Water will review your request to verify water service is available to your property. We will contact you within five business days regarding your request and send you a service application packet when service availability is confirmed. When contacting our call center to begin the process, please have the service address as well as block and lot information. Learn more.