Contact Us

Customer Service

TDD # (800-300-6202)

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more. Haven’t set up an account? Create your account here.

Customer Service Call Center

By Phone: 1-800-272-1325
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-800-272-1325, 24 hours a day, 7 days a week, 365 days a year.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.

By Mail

New Jersey American Water
1025 Laurel Oak Road
Voorhees, NJ  08043


Career Opportunities

Interested in employment with New Jersey American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Charitable Donations

New Jersey American Water is pleased to support the communities we serve through a variety of volunteer efforts, charitable donations, and grants.

Media and Press Inquiries

Denise Venuti Free
Director of Communications and External Affairs
View New Jersey American Water's recent new releases.

Developers Services

If you are a developer, business owner or other entity that would like to extend water infrastructure to a new project either within or near an existing New Jersey American Water service area, contact us at

Government Relations

Our Government Affairs team serves as the liaison to elected officials, business and community leaders in the municipalities served by New Jersey American Water.

For more information, please contact:
Kevin S. Watsey
Vice President, Government Affairs


For questions related to purchasing and service agreements for contract work at New Jersey American Water contact:
Adam Blatherwick
Senior Capital Buyer

Customer Service Feedback

For feedback related to our website, please fill out our Customer Service Feedback Form.

Investor Relations

Visit our Investor Relations website for more information.