Contact Us

Customer Service

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

TTY/TDD For the hearing impaired: 711
(and then reference Customer Service number listed above)

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more. Haven’t set up an account? Create your account here.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.

Click to learn more details about your options to reach us!

amwater call center

By Mail

New Jersey American Water
1025 Laurel Oak Road
Voorhees, NJ  08043

Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Career Opportunities

Interested in employment with New Jersey American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Charitable Donations

New Jersey American Water is pleased to support the communities we serve through a variety of volunteer efforts, charitable donations, and grants. Learn more under Community Involvement

Media and Press Inquiries

Denise Venuti Free
Director of Communications and External Affairs
View New Jersey American Water's recent new releases.

Developers Services

If you are a developer, business owner or other entity that would like to extend water infrastructure to a new project either within or near an existing New Jersey American Water service area, contact us at or visit the Developers Doing Business with Us web-page. 

New Jersey American Water has professionals located across the state who are available to address questions related to current or future projects. View the list to identify a professional in your area.


For questions related to purchasing and service agreements for contract work at New Jersey American Water contact:
Robin Robinson-Still
Senior Buyer

Customer Service Feedback

For feedback related to our website, please fill out our Customer Service Feedback Form.

Investor Relations

Visit our Investor Relations website for more information.