TDD # (800-300-6202)
For non-emergencies, we’re available Monday through Friday, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.
Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more. Haven’t set up an account? Create your account here.
Customer Service Call Center
By Phone: 1-800-272-1325
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-800-272-1325, 24 hours a day, 7 days a week, 365 days a year.
Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.
New Jersey American Water
1025 Laurel Oak Road
Voorhees, NJ 08043
Make a Payment
If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.
Interested in employment with New Jersey American Water? Browse our available openings. Please note, we only accept resumes/applications online.
New Jersey American Water is pleased to support the communities we serve through a variety of volunteer efforts, charitable donations, and grants. Learn more under Community Involvement.
Media and Press Inquiries
Denise Venuti Free
Director of Communications and External Affairs
View New Jersey American Water's recent new releases.
If you are a developer, business owner or other entity that would like to extend water infrastructure to a new project either within or near an existing New Jersey American Water service area, contact us at firstname.lastname@example.org or visit the Developers Doing Business with Us web-page.
New Jersey American Water has professionals located across the state who are available to address questions related to current or future projects. View the list to identify a professional in your area.
Our Government Affairs team serves as the liaison to elected officials, business and community leaders in the municipalities served by New Jersey American Water.
For more information, please contact:
Kevin S. Watsey
Vice President, Government Affairs
For questions related to purchasing and service agreements for contract work at New Jersey American Water contact:
Senior Capital Buyer
Customer Service Feedback
For feedback related to our website, please fill out our Customer Service Feedback Form.
Visit our Investor Relations website for more information.