Water Loss Management
Infrastructure continues to be a critical issue impacting the economy, our society, security and the future on both a local and national level. New Jersey American Water recognizes the toll that aging infrastructure is taking on our own systems. We invest approximately $350 million annually — nearly $1 million a day — to improve service reliability, water quality and flows for fire protection.
In 2017 alone, we replaced and rehabilitated more than 75 miles of aging pipe; installed more than 20 miles of new main to serve additional areas; and replaced over 10,000 service lines, 700 fire hydrants and 11,000 valves.
Other investments include improvements to five water treatment facilities; and replacement and/or upgrades to dozens of wells, pumping stations, booster and lift stations and other critical water and wastewater facilities.
“New Jersey American Water successfully owns, operates and maintains approximately 8,900 miles of water infrastructure and wastewater pipes in 191 communities. We can’t afford to jeopardize our customers’ quality of life by allowing our communities’ infrastructure to fall into disrepair. From replacing water mains, pipelines and hydrants, and the installation of advanced metering technology to help reduce water leaks, to enhanced treatment capabilities improving efficiency and reliability, the investments we make into our systems ensure that we continue to meet customer needs in the communities that rely on us.” Deborah Degillio, President, New Jersey American Water
THE IMPORTANCE OF DETECTING LEAKS
Even the smallest leak in a water system can cause the loss of thousands of gallons of water each month.
New Jersey American Water is fully committed to finding and fixing leaks, both in our customers’ homes and throughout our systems.
The quicker we can identify and pinpoint the source of a leak, the faster it can be fixed. To find and address leaks quickly and efficiently, New Jersey American Water relies on innovative leak detection technology to enhance its monitoring and early detection efforts.
HOW DO WE PRIORITIZE MAINTENANCE & REPAIR?
With nearly 9,000 miles of water main, many factors contribute to engineer and operator decisions on when to upgrade pipes and facilities.
Our engineers use a sophisticated computer model that first assesses and then fairly “ranks” mains based on more than a dozen variables, in order to help them efficiently make informed decisions.
Our Geographic Information System (GIS) team, continually performs this analysis on all water mains, and, in turn, provides our engineers and operators with interactive maps available within an online project planning tool. These maps provide the engineers and operators with vital data that can be used to efficiently apply their professional expertise as needed.
TECHNOLOGY TO DETECT LEAKS FASTER
Since 2016, our operations and engineering teams are using EchoShoreDX®, an acoustic monitoring technology from Echologics, to help find and fix leaks before they lead to main breaks, prioritize repairs and, ultimately, reduce water loss.
This acoustic technology can be used in the field in a non-invasive way, helping our teams locate leaks with exceptional accuracy without having to unearth the ground or insert tools into the water system.
Echologics’ leak detection technology incorporates the latest generation of acoustic sensors. The sensors are built into a standard fire hydrant cap and are capable of identifying extremely faint acoustical noises emitted by leaks before they become detectable by conventional methods. The technology’s early detection enables our teams to prioritize repairs based on actual need and the most effective allocation of repair crews.