Water Quality Reports Available Online for New Jersey American Water Customers

Reports show drinking water in all service areas meets quality standards

CAMDEN, N.J. – May 14, 2024 – New Jersey American Water’s most recent Water Quality Reports are now available for all service areas on its website at The company is proud to report that once again, the drinking water provided to the 2.9 million New Jerseyans it serves meets or surpasses both state and federal water quality standards for all regulated substances, including lead.

“We take water quality very seriously. That’s why New Jersey American water publishes annual water quality reports that not only serve as an important source of information for customers, but also demonstrate our continued commitment to delivering clean water that consistently surpasses regulatory standards,” said Mark McDonough, president of New Jersey American Water. “Through cutting-edge treatment methods and proactive system enhancements, we’re proud to carry on our long-standing record of providing quality water to our customers.” 

The 2024 annual water quality report (also referred to as a “consumer confidence report”) details the quality of water provided by the company to its customers using data collected from water quality testing in its local systems between January and December 2023. It highlights the substances detected in the treated drinking water in comparison to the compliance standards established by both the U.S. Environmental Protection Agency (EPA) and the New Jersey Department of Environmental Protection (NJDEP). As an additional layer of education and transparency, the report also details results of tests conducted for certain unregulated compounds, in areas where they are present and thus treated to achieve levels below recommended health guidelines.

“Each of our employees shares a commitment to delivering high-quality drinking water and this report is an important part of that process,” said McDonough. “We’re passionate about what we do, and we hope that shines through in our annual report.”

This year’s Water Quality reports include important information related to our Lead Service Line Replacement efforts. In July 2021, the state of New Jersey enacted legislation that requires all water providers to share with customers the material of the utility-owned and customer-owned service lines that lead to their property, notify customers with service lines that are lead or galvanized steel, and replace them. New Jersey American Water regularly tests for lead in drinking water and our water continues to meet state and federal water quality regulations, including those set for lead.

Customers can access the Water Quality report specific to their area by visiting the Water Quality tab on New Jersey American Water’s website and searching for their report by zip code. The company provides a video guide that shows customers how to access their reports step by step. Printed copies of the report are also available to customers who do not wish to access it online. Customers can call the company’s customer service center at 800-272-1325 to request a hard copy of their local report.

To learn more about New Jersey American Water’s commitment to water education, environmental stewardship, and quality service, visit

New Jersey American Water, a subsidiary of American Water (NYSE: AWK), is the largest regulated water utility in the state, providing high-quality and reliable water and wastewater services to approximately 2.9 million people.

Media Contacts

Erin Banes

Specialist, External Affairs