Contact Us

Customer Service
1-800-452-6863

TDD # 1-800-300-6202
Hours of Operation: Monday - Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-800-452-6863, 24 hours a day, 7 days a week, 365 days a year.

Save yourself a call: Log in to My Account to view and pay your bill, enroll in paperless billing and payment and more. Haven’t set up an account? Create your account here.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.

By Mail

Virginia American Water

2223 Duke Street

Alexandria, VA 22314

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Career Opportunities

Interested in employment with Virginia American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Alison Bibb-Carson

External Affairs Manager
703-706-3871

Business Development

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

For more information, please contact:
Barry Suits
President

Procurement

Richard Dagney
Senior Capital Buyer, American Water


Investor Relations

Visit our Investor Relations website for more information.