Contact Us

Customer Service

TDD # 1-800-300-6202
Hours of Operation: Monday - Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-800-452-6863, 24 hours a day, 7 days a week, 365 days a year.

Save yourself a call: Log in to My Account to view and pay your bill, enroll in paperless billing and payment and more. Haven’t set up an account? Create your account here.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.

By Mail

Virginia American Water

2223 Duke Street

Alexandria, VA 22314


Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Career Opportunities

Interested in employment with Virginia American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Alison Bibb-Carson

External Affairs Manager

Business Development

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

For more information, please contact:
Barry Suits


Richard Dagney
Senior Capital Buyer, American Water

Investor Relations

Visit our Investor Relations website for more information.