Contact Us

Easy Access to Online Tasks


Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-800-452-6863

amwater call center

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday


Virginia American Water
P.O. Box 790247
St. Louis, MO 63179-0247

Virginia American Water
2223 Duke Street
Alexandria, VA 22314

Online Form
Customer Service Form

Please note that response time is 2-3 days.

Career Opportunities
Browse our available openings.

Media and Press Inquiries

Business Development
Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.
For more information, please contact: Barry Suits

Richard Dagney
Senior Capital Buyer, American Water

Investor Relations
Visit our Investor Relations website for more information.