Contact Us

Customer Service

1-800-452-6863
For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

TTY/TDD For the hearing impaired: 711
(and then reference Customer Service number listed above)

Save yourself a call: Log in to My Account to view and pay your bill, enroll in paperless billing and payment and more. Haven’t set up an account? Create your account here.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.

Click to learn more details about your options to reach us!

amwater call center

By Mail

Virginia American Water
2223 Duke Street
Alexandria, VA 22314

Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Career Opportunities

Interested in employment with Virginia American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Alison Bibb-Carson
External Affairs Manager

Business Development

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

For more information, please contact:
Barry Suits
President

Procurement

Richard Dagney
Senior Capital Buyer, American Water


Investor Relations

Visit our Investor Relations website for more information.

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