TDD # 1-800-300-6202
Hours of Operation: Monday - Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-800-452-6863, 24 hours a day, 7 days a week, 365 days a year.
Save yourself a call: Log in to My Account to view and pay your bill, enroll in paperless billing and payment and more. Haven’t set up an account? Create your account here.
Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.
Virginia American Water
2223 Duke Street
Alexandria, VA 22314
Make a Payment
If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.
Interested in employment with Virginia American Water? Browse our available openings. Please note, we only accept resumes/applications online.
External Affairs Manager
Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.
For more information, please contact:
Senior Capital Buyer, American Water
Visit our Investor Relations website for more information.