Contact Us

Customer Service

1-866-736-6420
TDD # 1-800-300-6202
Fax # 618-433-4499

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more.
Haven’t set up an account? Create your account here.

Customer Service Call Center

By Phone: 1-866-736-6420
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-866-736-6420, 24 hours a day, 7 days a week, 365 days a year.

By Email:

infotn@amwater.com
(Email is monitored during business hours. Please allow one business day for a response.)

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form

By Mail:

Tennessee American Water

109 Wiehl Street

Chattanooga, TN 37403

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Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Career Opportunities

Interested in employment with Tennessee American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Charitable Donations

Tennessee American Water is pleased to support the communities we serve through a variety of volunteer efforts, charitable donations, and grants. Learn more about our giving programs and how you can apply.

Media Inquiries

1-423-771-4750

New Development and Construction

If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please contact:

Grady Stout
grady.stout@amwater.com
 

Tyler Cross

tyler.cross@amwater.com
 

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us at presidentarmstrong@amwater.com

Richard Dagney, Senior Capital Buyer
richard.dagney@amwater.com

Visit our Investor Relations website for more information.