For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.
TTY/TDD For the hearing impaired: 711
(and then reference Customer Service number listed above)
Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more.
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Customer Service Call Center
By Phone: 1-866-736-6420
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-866-736-6420, 24 hours a day, 7 days a week, 365 days a year.
(Email is monitored during business hours. Please allow one business day for a response.)
Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form
Tennessee American Water
109 Wiehl Street
Chattanooga, TN 37403
Make a Payment
If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.
Interested in employment with Tennessee American Water? Browse our available openings. Please note, we only accept resumes/applications online.
Tennessee American Water is pleased to support the communities we serve through a variety of volunteer efforts, charitable donations, and grants. Learn more about our giving programs and how you can apply.
New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please contact:
TNAW - Engineering
Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.
The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us at firstname.lastname@example.org
Visit our Investor Relations website for more information.