Contact Us

Customer Service

1-866-736-6420
TDD # 1-800-300-6202
For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more.
Haven’t set up an account? Create your account here.

Customer Service Call Center

By Phone: 1-866-736-6420
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-866-736-6420, 24 hours a day, 7 days a week, 365 days a year.

By Email:

infotn@amwater.com
(Email is monitored during business hours. Please allow one business day for a response.)

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form

By Mail:

Tennessee American Water

109 Wiehl Street

Chattanooga, TN 37403

Career Opportunities

Interested in employment with Tennessee American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Charitable Donations

Tennessee American Water is pleased to support the communities we serve through a variety of volunteer efforts, charitable donations, and grants. Learn more about our giving programs and how you can apply.

Media Inquiries

1-423-771-4750

New Development and Construction

If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please contact:

Grady Stout
grady.stout@amwater.com
1-423-771-4713
 

Tyler Cross

tyler.cross@amwater.com
1-423-771-4704

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us at 1-423-771-4700

1-423-771-4719

Richard Dagney, Senior Capital Buyer
richard.dagney@amwater.com

Visit our Investor Relations website for more information.