*This feature is only available for residential customers
On President's Day, Mon., Feb. 18, we will only be addressing emergency customer calls. Emergency calls are accepted 24/7. Regular customer service support resumes on Tues., Feb. 19, at 7:00 am local time.
How do we know what our customers care about most? We asked. We surveyed 1,000 American Water customers to learn what they liked, didn’t like and felt was most important. Your feedback helped us streamline your water bill, so it’s simpler and easier to understand. Here’s what you’ll find: