Values & Strategies
Our strategy is the cornerstone of how we run our business— WHAT we need to do, HOW we achieve it, and WHY we do what we do
WHAT:
Our strategy spans three core areas of our business: Operational, Capital, and Regulatory.
Operational execution involves the day-to-day management of our water and wastewater systems to ensure we provide services that are safe and clean with best-in-class practices in areas like safety, environmental compliance, and efficiencies. Each focus area is fundamental to running a successful business.
Capital execution supports the reliability and affordability aspects of our mission. This currently involves billions of dollars in annual capital investment to upgrade plants, replace pumps and pipes, and help ensure resilient systems. This area requires extensive planning and includes acquiring new systems as we provide water and wastewater solutions across our growing footprint.
Regulatory execution is about working closely with our regulators and policymakers to keep water and wastewater services affordable as we continue to invest in our infrastructure and remain compliant with all federal and state rules and regulations.
HOW:
Our values guide how we run our business. They are our beliefs in how we should behave and treat each other and our stakeholders.
WHY:
Our key stakeholders are integral to why we execute our mission; they are at the center of the decisions we make. We do this work for our customers, for our colleagues and all stakeholders who enable us to operate, and for those who invest in our company.
Our values guide how we run our business. They are our beliefs in how we should behave and treat each other and our stakeholders.
SAFETY FIRST:
Safety is our top focus – for every employee, customer, and community we serve. This includes physical safety, emotional safety, and health and wellbeing. Safety always comes first, without exception.
TRUST, DIGNITY & RESPECT
is how we interact with each other. It means being dependable, honest, transparent, and accountable ensuring everyone is acknowledged, heard, and empowered to thrive, while fostering a positive and inclusive environment promoting active listening, and open communication. Everyone should feel valued.
ONE TEAM
means leveraging our size, scale, and expertise to act as a cohesive team working towards a greater purpose, sharing our successes and challenges. We are committed to working together to achieve shared goals.
ENVIRONMENTAL LEADERSHIP
means delivering clean, safe, reliable, and affordable water and wastewater services to our customers, setting the standard for excellence while acting as a trusted steward of our most precious resource.
HIGH PERFORMANCE
means we are committed to excellence in everything we do because what we do is so critical to the lives of our customers. High Performance is all about executing to the best of our abilities including getting the fundamentals right every time and addressing issues quickly and transparently.
Together, we will continue to build on our successes and drive forward with a clear mission and a steadfast commitment to excellence.