Welcome to American Water Contract Services

Liberty Water Company Customer Information

Toll-free Customer Service: 1-855-722-7066
Hours of operation: 8 a.m. to 5 p.m., Monday through Friday
For emergencies, we’re available 24/7

Our call center hours of operation are 8 a.m. to 5 p.m. (Monday through Friday) for questions related to your bill, to schedule a service visit, or to set up an appointment to turn your water service on or off or reactivate your water service if it’s shut off for non-payment.

For water emergencies: Customers can use the toll-free number listed below at any time, and on weekends and holidays for emergency purposes, such as main breaks, water quality issues, water outages, and water leaks.

Liberty Water Company Customer Service: 1-855-722-7066

Lead Service Line Replacement Program

In July 2021, the state of New Jersey enacted legislation that requires all water providers to share with customers the material of both the City of Elizabeth-owned and customer-owned service lines leading to their properties. In addition, it also requires utilities to replace city-owned and customer-owned lead and galvanized steel service lines by 2031.

In response, the City of Elizabeth and Liberty Water Company, the contract operator of the City of Elizabeth’s water system, developed their Lead Service Line Replacement Program in 2022. Customers can visit www.amwater.com/libertyleadfacts to learn more about the program and use the interactive map to check whether the material of their pipes is known.

We are asking customers to help support this effort by locating and identifying their water service line and submitting a short survey at www.newjerseyamwater.com/leadsurvey.

If the service line is confirmed to be lead or galvanized steel, we will work to have those service lines replaced in accordance with the company’s replacement plan. It’s important to note that customers can still use their water as they normally would since the water provided by Liberty Water continues to meet state and federal water quality standards, including those consisting of lead.

To learn more about the program, please visit www.amwater.com/libertyleadfacts.

Enhanced Customer Portal Experience

Liberty Water upgraded our customer online payment website and billing platform for Elizabeth customers. Customers can now:

A secure and user-friendly payment portal
Accurate billing processes
Various payment options to suit your preferences
Tailored and personalized customer experiences

Please note: If you have an existing account, enter your current login information to receive an email for a password reset. If you do not have an account, we encourage you to make one to experience the full benefits of this new customer portal.

If you have any questions about the new website, please reach out to our customer service at 1-855-722-7066.

Understanding Your Bill

The bill format makes it easy to find the information you care about most, including a comprehensive bill summary with improved line item descriptions, a description of payment options, water use data and comparisons and more. For more information, check out our Liberty Water Company improved bill format highlights.

Web Self-Service

Like to manage your account online? Be sure to check out our self service website for Liberty customers. To access the site, customers can enroll here. You can view and pay your bill, update your contact information, schedule an appointment to turn your water service on or off, and track water use trends or view your account history (up to two-year’s worth) on.

Convenient Payment Options

By mail:

Liberty Water Company
P.O. Box 371852
Pittsburgh, PA, 15250-7476

Overnight payments should be mailed to:

Mellon Bank
Attention: Lockbox 371852
500 Ross Street
Pittsburgh, PA 15251

To avoid processing delays, include the pre-addressed payment stub, write your account number and address on your check or money order, use the envelope provided and do not send paper clips, staples or cash.

Automatic Payment Program

Save time and money. Sign up for our Automatic Payment Program, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps required. If you are not currently enrolled, but would like to join the hundreds of other customers who are, give us a call.

Pay by Phone or with our Online Self-Service, Bill Pay

With our new self-service website, residential customers can pay bills online with your Visa or MasterCard, when it is convenient for you. Be sure to have your account number handy. Please note: The third-party vendor fee for this method of payment has increased to $2.95 per transaction.

Pay in Person

American Water has agreements with numerous businesses across the state where you can pay your bill in person. These locations include supermarkets and drug stores. Please note, this list changes periodically. Customers are encouraged to call the location first, to make sure they still accept payments for American Water. For a listing of approved payment locations, click here.

Water Quality Reports

We know that at the end of every water pipe, there's a family depending on us to provide this essential service safely and reliably. We take water quality very seriously and your safety is our number one priority. We hope our commitment to our customers and our passion for water shines through in our water quality reports. We will continue to work to help keep your life flowing - today, tomorrow, and for future generations.

Liberty - Detailed Water Quality Report (CCR)

Wise Water Use

Making water conservation part of your daily routine will save both water and money every day. Here are a few easy tips you can follow:

Outside your home:

Water your lawn only when it needs it. An easy way to tell if your lawn needs water is to simply walk across the grass. If you leave footprints, it’s time to water.
Make the most of your watering by watering in the early morning. As much as 30 percent of water can be lost to evaporation by watering during midday.
Plan for fewer, deep-soaking waterings to encourage deep root growth and stronger turf.
Set your lawn mower one notch higher to make your lawn more drought-tolerant.
Use drip irrigation hoses to water plants, and water in the early morning or evening.
Consider using porous pavement (gravel is a good example) instead of asphalt for driveways and walkways, the rain will soak into the soil instead of running off and contributing to erosion.
Use a broom instead of a hose to clean your sidewalk, driveway, or patio.
Plant appropriately for your local climate. Check with local nurseries for non-invasive, drought-tolerant plants.
Check your water meter before and after a two-hour period when no water is being used. If the meter changes at all, you probably have a leak.

Inside your home:

Run dishwashers and clothes washers only when they are full. If you have a water-saver cycle, use it.
Adjust the water level of your clothes washer so it matches your load size.
Regularly check your toilet, faucets, and pipes for leaks. American Water offers leak detection kits. If you find a leak, have it fixed as soon as possible
Consider water and energy-efficient appliances. The USEPA reports that EPA-certified Energy Star washing machines may use 35% less water per load. Water-saving shower heads, toilets and faucet aerators can also help cut your water usage.
Insulate exposed water pipes with pre-slit foam insulation. You’ll enjoy hot water faster and avoid wasting water while it heats up.
Keep a bottle of cold tap water in the refrigerator. You’ll avoid the cost and environmental impact of bottled water and you’ll have cold water available in the summer without running the faucet.
Turn off the tap while brushing your teeth or washing dishes in the sink.