Contact Us

Easy Access to Online Tasks


Phone
1-800-492-8373

Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-800-300-6202

amwater call center

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday


Mail
Payment:

Indiana American Water
153 N. Emerson Avenue
Greenwood, IN 46143


Online Form
Customer Service Form

Please note that response time is 2-3 days.


Career Opportunities
Browse our available openings.

Media and Press Inquiries
Joe.Loughmiller@amwater.com

Business Development
Matt Garnand
Business Integration Manager
Matt.Garnand@amwater.com

Justin Mount
Major Accounts Manager
Justin.Mount@amwater.com

PLEASE NOTE: For all customer service inquiries, please call Indiana American Water’s customer service center at 1-800-492-8373.

New Development and Construction
Learn more about our Developer Services
or
e-mail us at inaw.developerservices@amwater.com

Human Resources
Shannon.Ferguson@amwater.com

Procurement
Richard.Dagney@amwater.com

Investor Relations
Visit our Investor Relations website

Email the President
At Indiana American Water, providing you with the best customer service possible is our priority. If you have an issue that could not be resolved after contacting our Customer Service Center, please feel free to e-mail us at presidentprine@amwater.com.
This forum does not take the place of our Customer Service Center, which must be the first method of customer contact - particularly for issues that need to be addressed immediately. However, if your question, concern or request is still not resolved, you may contact us at this email address, being sure to provide as much information as you can (name, address, account number, type of issue, best contact method, etc.) so that we can better assist you.