Contact Us

Customer Service

1-800-492-8373
TDD # (800-300-6202)

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more.
Haven’t set up an account? Create your account here.

Customer Service Call Center

By Phone: 1-800-492-8373
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-800-492-8373, 24 hours a day, 7 days a week, 365 days a year.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.

By Mail:

Indiana American Water
555 East County Line Road, Suite 201
Greenwood, IN 46143

Career Opportunities
Interested in employment with Indiana American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries
Joe Loughmiller
External Affairs Manager
joe.loughmiller@amwater.com

Business Development
If you represent a municipality, water district or governmental agency and wish to learn more about American Water’s public-private partnerships, Please contact:

Matthew Prine
Community and Government Affairs Director
(317) 885-2432     matthew.prine@amwater.com

PLEASE NOTE: For all customer service inquiries, please call Indiana American Water’s customer service center at 1-800-492-8373.

New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please visit the Contact Us page for Developer Services or e-mail us at inaw.developerservices@amwater.com

Human Resources
Shannon Ferguson HRBP 
shannon.ferguson@amwater.com

Procurement
Richard Dagney
Senior Capital Buyer
richard.dagney@amwater.com

At Indiana American Water, providing you with the best customer service possible is our priority. If you have an issue that could not be resolved after contacting our Customer Service Center, 1-800-492-8373 or infoin@amwater.com, please feel free to e-mail us at presidentdewey@amwater.com.

This forum does not take the place of our Customer Service Center, which must be the first method of customer contact - particularly for issues that need to be addressed immediately. However, if your question, concern or request is still not resolved, you may contact us at this email address, being sure to provide as much information as you can (name, address, account number, type of issue, best contact method, etc.) so that we can better assist you.

Investor Relations
Visit our Investor Relations website for more information.