*This feature is only available for residential customers
My Account will be unavailable due to required maintenance from 6:00 a.m., Saturday, Oct. 19, 2019 until 3:00 p.m., Sunday, Oct. 20, 2019. We appreciate you as a My Account customer and apologize for the inconvenience.
How do we know what our customers care about most? We asked. We surveyed 1,000 American Water customers to learn what they liked, didn’t like and felt was most important. Your feedback helped us streamline your water bill, so it’s simpler and easier to understand. Here’s what you’ll find: