Contact Us

Customer Service

TDD 1-800-300-6202
For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Fill our Customer Service Request form online.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more.
Haven’t set up an account? Create your account here.

Customer Service Call Center

 By Phone: 1-800-678-6301
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1-800-678-6301, 24 hours a day, 7 days a week, 365 days a year.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.


Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Business Offices

Lexington Office

2300 Richmond Road
Lexington, KY 40502

Owenton Office

102 North Main Street
Owenton, KY 40359

Career Opportunities

Interested in employment with Kentucky American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

Susan Lancho, External Affairs Manager

New Development and Construction

If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please contact:

Cole Mitcham, Senior Project Engineer

Business Development

The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us. 

Jimmy Keeton

Human Resources

Kurt Kogler, Director


Richard Dagney, Senior Capital Buyer

Investor Relations

Visit our Investor Relations website for more information.