For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.
TTY/TDD For the hearing impaired: 711
(and then reference Customer Service number listed above)
Fill our Customer Service Request form online.
Save yourself a
call by logging in to
My Account where you can, any time, day or night, pay
your bill, check your balance, turn water on/off, sign up for water alerts, and
Haven’t set up an
account? Create your account
Click to learn more details about your options to reach us!
Operation: Monday through Friday, 7 a.m. to 7 p.m.
Emergencies: We know water emergencies don’t keep business hours. That’s why
we’re available 24/7 to assist you. In case of EMERGENCY, contact us at
1-800-678-6301, 24 hours a day, 7 days a week, 365 days a year.
Have a Customer
Service Request? Feel free to fill out our Customer Service Feedback Form.
Make a Payment
If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.
2300 Richmond Road
Lexington, KY 40502
102 North Main Street
Owenton, KY 40359
employment with Kentucky American Water? Browse our available
note, we only accept resumes/applications online.
External Affairs Manager
If you are
seeking information about obtaining fire service, high-volume meters, hydrants
or a main extension, please contact:
Senior Project Engineer
development team addresses all growth opportunities outside of the company's
existing service area. This includes bulk-water sales to municipalities,
acquisition of water and/or wastewater systems, contracts to operate and
maintain water and wastewater systems, as well as other public-private
partnership opportunities to provide water service outside the company's
existing service area. To explore whether any of these partnership
opportunities make sense for your community, please contact us.
Kurt Kogler, Director
Senior Capital Buyer
Investor Relations website for more information.