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Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-866-430-0820

amwater call center

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday

Missouri American Water
P.O. Box 6029
Carol Stream, IL 60197-6029

Missouri American Water
727 Craig Road
St. Louis, MO 63141

Online Form
Customer Service Form

Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly.

Career Opportunities
Browse our available openings.

Media and Press Inquiries
St. Louis County, St. Charles County, Jefferson City and Mexico
Brian Russell
External Affairs Manager
Office: 1-314-996-2239
Cell: 1-314-825-3578

Brunswick, Joplin, Platte County, St. Joseph, Warrensburg and Branson-area
Christie Barnhart
External Affairs Manager
Office: 1-417-627-3800 ext. 1008
Cell: 1-417-529-9781

Business Development
For more information, please contact:

Government Relations
For more information, please contact:
Ken Franklin
Government Relations Manager
Office: (314) 996-2320

Christine Page
Government Affairs Director
Office: 1-314-996-2360

Human Resources

Investor Relations
Visit our Investor Relations website

Email the President
Do you have a question or comment for our company president, Deborah Dewey? Send her an email at Please allow 1-2 business days for a response. If you have a question or concern that needs immediate attention, please call us at 1-866-430-0820.