Contact Us

Customer Service

For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

TTY/TDD For the hearing impaired: 711
(and then reference Customer Service number listed above)

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more.
Haven’t set up an account? Create your account here.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.

Click to learn more details about your options to reach us!

amwater call center

By Mail

Missouri American Water
727 Craig Road
St. Louis, MO 63141

Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Career Opportunities

Interested in employment with Missouri American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

St. Louis County, St. Charles County, Jefferson City and Mexico
Brian Russell
External Affairs Manager
Office: 1-314-996-2239
Cell: 1-314-825-3578

Brunswick, Joplin, Platte County, St. Joseph, Warrensburg and Branson-area

Christie Barnhart
External Affairs Manager
Office: 1-417-627-3800 ext. 1008
Cell: 1-417-529-9781

Business Development

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

For more information, please contact:

Government Relations

Our Government Affairs team serves as the liaison to elected officials, business and community leaders in the municipalities served by Missouri American Water.

For more information, please contact:
Christine Page
Government Affairs Manager
Office: 1-314-996-2360

Human Resources


Investor Relations

Visit our Investor Relations website for more information.

Email the President

Do you have a question or comment for our company president, Deborah Dewey? Send her an email at president.moaw@amwater. Please allow 1-2 business days for a response. If you have a question or concern that needs immediate attention, please call us at 1-866-430-0820.