Contact Us

Customer Service

TDD # 1-800-300-6202
For non-emergencies, we’re available M-F, 7 am – 7 pm. We know that water emergencies don’t keep business hours. So you can reach us 24/7 for any emergency.

Save yourself a call by logging in to My Account where you can, any time, day or night, pay your bill, check your balance, turn water on/off, sign up for water alerts, and more.
Haven’t set up an account? Create your account here.

Customer Service Call Center

By Phone: 1-866-430-0820
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
24/7 for Emergencies: We know water emergencies don’t keep business hours. That’s why we’re available 24/7 to assist you. In case of EMERGENCY, contact us at 1.866.430.0820, 24 hours a day, 7 days a week, 365 days a year.

Have a Customer Service Request? Feel free to fill out our Customer Service Feedback Form.

Click to learn more details about your options to reach us!

amwater call center

By Mail

Missouri American Water

727 Craig Road

St. Louis, MO 63141

Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066.
There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Career Opportunities

Interested in employment with Missouri American Water? Browse our available openings. Please note, we only accept resumes/applications online.

Media Inquiries

St. Louis County, St. Charles County, Jefferson City and Mexico

Brian Russell

External Affairs Manager

Office: 1-314-996-2239

Cell: 1-314-825-3578

Brunswick, Joplin, Platte County, St. Joseph, Warrensburg and Branson-area

Christie Barnhart

External Affairs Manager

Office: 1-417-627-3800 ext. 1008

Cell: 1-417-529-9781

Business Development

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

For more information, please contact:

Government Relations

Our Government Affairs team serves as the liaison to elected officials, business and community leaders in the municipalities served by Missouri American Water.

For more information, please contact:
Brad Brown

Government Affairs Manager

Office: 1-314-996-2320

Human Resources


Investor Relations

Visit our Investor Relations website for more information.

Email the President

Do you have a question or comment for our company president, Cheryl Norton? Send her an email at Please allow 1-2 business days for a response. If you have a question or concern that needs immediate attention, please call us at 1-866-430-0820.