February 25, 2026: BOIL WATER ADVISORY LIFT NOTICE (PWSID: NJ0408001)

City of Camden water customers residing in properties south of Ferry Ave through Collings Road, encompassing Fairview, Morgan Village and Centerville, as well as a small portion of Waterfront South were notified on February 22, 2026 to boil the tap water before using as a precautionary measure, due to a water main break. We are pleased to report that the repairs have been completed, and subsequent water quality testing shows the water quality to be safe.

THE BOIL WATER ADVISORY IS LIFTED, and it is no longer necessary to boil your water before using. The following measures are strongly encouraged at this time:

  • Run your cold-water faucets for 3-5 minutes to flush your service connection and interior plumbing with water from the service main.
  • Empty and clean your automatic ice makers and water chillers.
  • Drain and refill your hot water heater if the temperature is set below 113 degrees Fahrenheit.
  • Service connections with a water softener/cartridge filter should be run through a regeneration cycle or other procedures recommended by the manufacturer.
  • Water reservoirs in tall buildings should be drained and refilled (as applicable).

Thank you for your patience. An alert will be sent to customers via the City of Camden’s emergency notification system notifying them of the lift, and it can also be viewed on the city’s website: https://www.camdennj.gov/water-services/

25 de febrero de 2026: AVISO DE LEVANTAMIENTO DE LA ADVERTENCIA DE HERVIR EL AGUA (PWSID: NJ0408001)

Los clientes de agua de la Ciudad de Camden que residen en propiedades al sur de Ferry Ave hasta Collings Road, incluyendo Fairview, Morgan Village, Centerville y una pequeña parte de Waterfront South, fueron notificados el 22 de febrero de 2026 para hervir el agua del grifo antes de usarla como medida de precaución, debido a una rotura de una tubería principal de agua. Nos complace informar que las reparaciones se han completado y que las pruebas posteriores de calidad del agua indican que el agua es segura.

SE LEVANTA EL AVISO DE HERVIR EL AGUA y ya no es necesario hervir el agua antes de usarla. Se recomienda tomar las siguientes medidas:

  • Abra los grifos de agua fría de 3 a 5 minutos para enjuagar la conexión de servicio y las tuberías interiores con agua de la tubería principal.
  • Vacíe y limpie las máquinas de hielo automáticas y los enfriadores de agua.
  • Vacíe y vuelva a llenar su calentador de agua si la temperatura está configurada por debajo de 45 °C.
  • Las conexiones de servicio con descalcificador/filtro deben pasar por un ciclo de regeneración u otros procedimientos recomendados por el fabricante.
  • Los depósitos de agua en edificios altos deben vaciarse y rellenarse (según corresponda).

Gracias por su paciencia. Se enviará una alerta a los clientes a través del sistema de notificación de emergencias de la ciudad de Camden informándoles sobre el levantamiento del aviso, y también podrá encontrar information en el sitio web de la ciudad: https://www.camdennj.gov/water-services/

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February 24, 2026: BOIL WATER ADVISORY UPDATE
The boil water advisory is still in effect for properties south of Ferry Ave through Collings Road, encompassing Fairview, Morgan Village and Centerville, as well as a small portion of Waterfront South. Repairs and flushing are complete. Water samples have been taken. It could take up to 24-48 hours before the water supply is deemed satisfactory. Please continue to boil your water or use bottled water until you are notified by the city that the boil water advisory has been lifted. Thank you.

24 de febrero de 2026: ACTUALIZACIÓN DE LA ADVERTENCIA DE HERVIR EL AGUA
La advertencia de hervir el agua sigue vigente para las propiedades al sur de Ferry Ave. hasta Collings Road, abarcando Fairview, Morgan Village, Centerville y una pequeña parte de Waterfront South. Se han completado las reparaciones y el lavado. Se han tomado muestras de agua. Podrían pasar de 24 a 48 horas antes de que el suministro de agua se considere satisfactorio. Por favor, continúe hirviendo el agua o use agua embotellada hasta que la ciudad le notifique que se ha levantado la advertencia de hervir el agua. Gracias.

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February 23, 2026: BOIL WATER ADVISORY UPDATE
The boil water advisory is still in effect for properties south of Ferry Ave through Collings Road, encompassing Fairview, Morgan Village and Centerville, as well as a small portion of Waterfront South. Repairs are complete. System flushing will follow. After the system has been completely flushed, water sampling will begin. It could take up to 48-72 hours before the water supply is deemed satisfactory. Please continue to boil your water or use bottled water until you are notified by the city that the boil water advisory has been lifted. Thank you.

23 de febrero de 2026: ACTUALIZACIÓN DEL AVISO DE HERVIR EL AGUA
La recomendación de hervir el agua sigue vigente para las propiedades al sur de Ferry Ave. y Collings Road, que abarcan Fairview, Morgan Village, Centerville, y una pequeña parte de Waterfront South. Las reparaciones ya están terminadas. A continuación, se realizará el lavado del sistema. Una vez completado el lavado, se comenzará el muestreo de agua. El suministro de agua podría tardar entre 48 y 72 horas en considerarse satisfactorio. Por favor, continúe hirviendo el agua o use agua embotellada hasta que la ciudad le notifique que se ha levantado la recomendación de hervir el agua. Gracias.

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Feb. 22, 2026: BOIL WATER ADVISORY

BOIL YOUR WATER BEFORE USING
FOR CUSTOMERS OF City of Camden, PWSID # NJ0408001

The City of Camden is providing notification that a water main break has occurred at the intersection of 9th and Jefferson Street which has caused some customers within our service area to be without water and/or experience a significant loss of pressure. A potential or actual threat to the quality of water being provided to you currently exists.  As a precaution, we are implementing a limited Boil Water Advisory until testing of the water supply is deemed satisfactory.

What should I do? What does this mean?

Effective immediately and until further notice, customers within the impacted service area within the red circle of the enclosed map, which are those properties south of Ferry Ave through Collings Road, encompassing Fairview, Morgan Village and Centerville, as well as a small portion of Waterfront South, are instructed to bring tap water to a rolling boil for one minute and allow the tap water to cool before using, or use bottled water. Boiled or bottled water should be used for drinking; preparing foods; mixing baby formula, food, juices or drinks; washing vegetables and fruit; cooking; making ice; brushing teeth; and washing dishes until further notice. Boiling kills bacteria and other organisms in the water.

The following measures are also recommended:

  • Throw away uncooked food or beverages or ice cubes made with tap water during the day of the advisory;
  • Keep boiled water in the refrigerator for drinking;
  • Do not swallow water while showering or bathing;
  • Rinse hand-washed dishes with a diluted bleach solution (one tablespoon of household bleach per gallon of tap water) or clean your dishes in a dishwasher using the hot wash cycle and dry cycle;
  • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms;
  • Use only boiled water to treat minor injuries;
  • Provide pets with drinking water that has been boiled (and cooled).

Please continue to boil your water or use bottled water until you are notified that the water quality is satisfactory.  This advisory will remain in effect until repairs are completed and testing shows the water quality to be safe. 

For more information please see website link below.
https://www.camdennj.gov/water-services/

22 de febrero de 2026: AVISO DE HERVIR EL AGUA

HERVIR EL AGUA ANTES DE USARLA
PARA CLIENTES DE CIUDAD de Camden PWSID # NJ0408001

La ciudad de Camden notifica que se ha producido una rotura en la tubería principal de agua en la intersección de las calles 9 y Jefferson, lo que ha provocado que los clientes de nuestra área de servicio se queden sin agua o experimenten una pérdida significativa de presión. Actualmente existe una amenaza potencial o real para la calidad del agua que se les suministra. Como medida de precaución, estamos implementando un aviso limitado de hervir el agua hasta que las pruebas del suministro de agua se consideren satisfactorias.

¿Qué debo hacer? ¿Qué significa esto?

Con vigencia inmediata y hasta nuevo aviso, una vez que se restablezca el suministro de agua, los clientes dentro del área de servicio afectada dentro del círculo rojo del mapa adjunto, que son aquellas propiedades al sur de Ferry Ave hasta Collings Road, que abarcan Fairview, Morgan Village y Centerville, así como una pequeña parte de Waterfront South, que hiervan el agua del grifo durante un minuto y la dejen enfriar antes de usarla, o que usen agua embotellada. Se debe usar agua hervida o embotellada para beber; preparar alimentos; mezclar fórmula para bebés, alimentos, jugos o bebidas; lavar verduras y frutas; cocinar; hacer hielo; cepillarse los dientes; y lavar los platos hasta nuevo aviso. Hervir el agua mata las bacterias y otros organismos presentes en el agua.

También se recomiendan las siguientes medidas:

  • Deseche los alimentos o bebidas crudos o los cubitos de hielo hechos con agua del grifo durante el día de la alerta;
  • Mantenga el agua hervida en el refrigerador para beber;
  • No ingiera agua mientras se ducha o se baña; Enjuague los platos lavados a mano con una solución de lejía diluida (una cucharada de lejía doméstica por galón de agua del grifo) o lave los platos en el lavavajillas con el ciclo de lavado caliente y el ciclo de secado.
  • No utilice filtros de agua domésticos en lugar de hervir o usar agua embotellada; la mayoría de los filtros de agua domésticos no ofrecen una protección adecuada contra los microorganismos.
  • Use solo agua hervida para tratar heridas leves.
  • Proporcione a sus mascotas agua potable hervida (y enfriada).

Continúe hirviendo el agua o use agua embotellada hasta que se le notifique que la calidad del agua es satisfactoria. Este aviso permanecerá vigente hasta que se completen las reparaciones y las pruebas demuestren que la calidad del agua es segura.

Para obtener más información, consulte el enlace del sitio web a continuación: https://www.camdennj.gov/water-services/


2-22-26 affected area.png

 

 

WELCOME TO AMERICAN WATER CONTRACT SERVICES

American Water Contract Services Group proudly partners with the City of Camden to provide water and wastewater services to the community.

The City of Camden Division of Utilities’ water supply, serviced by American Water Contract Services Group, comes from groundwater that is treated at two facilities prior to delivery to the distribution system. The two water treatment plants provide safe, clean, and reliable water to approximately 46,000 residents in the Camden community.

American Water Camden Service Area Map

Customer Service:

American Water Contract Services
Camden Operations Center
100 S. 17th Street
Camden, NJ 08105

Customer Service Hours of Operation:
Monday through Friday
9 a.m. to 3:30 p.m.

Payment by Phone: 1-866-371-2623

Customer Service Phone: 1-855-769-3164
Hours of Operation: Monday – Friday, 9:00 a.m. – 3:30 p.m.

Convenient Payment Options

Effective April 3, 2023

Camden City Hall
520 Market Street, Rm. 117
Camden, NJ

Monday through Friday
9 a.m. to 12 p.m.

Access through the main entrance; street parking is available

You may also pay your water/sewer bill online: Pay Water & Sewer Charges Online

Please note, bankruptcy notices should be mailed to:
City of Camden Water & Sewer
C/O Office of the City Attorney
City Hall, Suite 419
520 Market Street
Camden, NJ 08101-5120

Bill Payment Assistance
City of Camden water customers who need assistance with their water/sewer bill can learn more about the SHARES Municipal Customer Assistance Program.

For Emergencies:

Customers can use the toll-free number listed below at any time, and on weekends and holidays for emergency purposes, such as main breaks, water quality issues, water outages, and water leaks.

American Water: 1-856-635-1496

Lead Service Line Information

At American Water, providing safe, reliable water service is our top priority. In July 2021, the state of New Jersey enacted legislation for all water providers to share with customers the material of the utility-owned service lines leading to their properties and the material of the customer-owned service lines leading to their properties, if known. It also requires utility companies to replace utility-owned and customer-owned lead service lines within the next ten years.

Please note if your service lines contain lead, it does not mean you cannot use water as you normally do. Your water continues to meet water quality standards. The company regularly tests for lead in drinking water and our water meets state and federal water quality regulations, including those set for lead. For added protection and to comply with the new legislation, we will be removing lead and lead/galvanized piping from service lines over time.

Click here to view a copy of the Lead Service Line Inventory
Lead Fact Sheet

Water Quality Reports

We take water quality very seriously. To learn more about the water quality in your area, click on the link below to view the annual Consumer Confidence Report or CCR. This report details all water quality parameters associated with the City’s water.

 

Important Information

Additional Resources:

American Water Annual Camden Community Investment 2024 Report
American Water Informe sobre la inversión comunitaria anual en Camden 2024
City of Camden Guide to Municipal Sewer Service
City of Camden Guide to Municipal Water Service
City of Camden Water Service Map
Street Sweeping Information
Street Sweeping Information – Spanish
Street Sweeping Schedule
Water Equity Road Map – Camden Water Equity Task Force
Water Learning Center
Wise Water Tips