BILLING & PAYMENT

Pay Your Bill:

Pay Online

  • Log into MyWater to:
    • Make a one-time payment using your bank account. This service is free of charge.
    • Make a one-time credit card payment for a $1.95 fee.
    • Schedule automatic payments to avoid late fees.
  • To pay without registering for an account, visit amwater.com/billpay. Transaction fees apply for all payment methods. Be sure to have your account number handy.

Pay by Phone

Pay with credit card:

  • Call 1-855-748-6066 to pay with a Visa or MasterCard.
  • Be sure to have your account number handy.
  • A $1.95 transaction fee applies.

 

Pay with your bank account:

  • Call 1-800-272-1325 to speak to a customer service representative.

Pay by Mail

Send payment along with payment stub to:

Kentucky American Water
P.O. Box 790247
St. Louis, MO 63179-0247

No cash, staples or paper clips please.

Pay In Person

Kentucky American Water has agreements with several authorized payment locations across the state.

Find your local payment location.

Please note that this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for Kentucky American Water. Please note these locations DO NOT accept payments by mail.

 

Billing Inquiries:

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Pay Through a Third Party

If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as a reminder, past-due and shut-off notices, to that third party. To add a third-party, visit MyWater or contact our customer service center at 1-800-492-8373, Monday through Friday, 7 a.m. to 7 p.m.

CHECK OUT OUR NEW, IMPROVED CUSTOMER PORTAL

Managing your account online is easy with MyWater. You can view and pay your bill, sign up for Auto Pay and Paperless Billing, track your water usage and compare it to your neighborhood average, and more! We’ve improved our customer portal, so if you haven’t logged on recently, view the video below, or log on/enroll and see if for yourself! Visit MyWater today!