Latest Alerts

Emergency
Imperial Estates, Culloden
5/21/2019 10:49:52 PM
Imperial Estates, Culloden West Virginia American Water has lifted the precautionary boil water advisory for your area in a section of Imperial Estates in Culloden. Streets affected included portions of Winchester Drive, Westminster Drive, Cambridge Drive and Dudding Lane. The advisory followed a main break, which has been repaired. Water quality testing has confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
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Emergency
Simpson Run Road, Weston
5/21/2019 10:40:21 PM
Simpson Run Road, Weston West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Weston area: Simpson Run Road. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Barboursville, Salt Rock
5/21/2019 8:09:04 PM
Barboursville, Salt Rock West Virginia American Water has issued a precautionary boil water advisory for customers in the Barboursville area of Salt Rock, including the following streets: Cyrus Creek Road, Johnson Branch Road, Burke Hollow Road, Ballard Boulevard, Myers Road, Sierra Drive,.Berry Lane, Hodge Creek Drive and Ridgewood Road. The advisory follows a main break. Customers are asked to bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
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Emergency
Barboursville, Salt Rock
5/21/2019 6:59:21 PM
Barboursville, Salt Rock West Virginia American Water crews are making emergency repairs on a water main in Barboursville. As a result of these repairs, customers on the following streets may experience, no water, low pressure, or discolored water: Cyrus Creek Road, Johnson Branch Road, Burke Hollow Road, Ballard Boulevard, Myers Road, Sierra Drive,.Berry Lane, Hodge Creek Drive and Ridgewood Road. Repairs are expected to be completed by approximately 3:00 P.M before water service is back to normal. During and immediately after repairs, customers may experience cloudy or discolored water. If your water is discolored, let the water run briefly until it runs clear. We apologize for any inconvenience and thank you for your patience while repairs are being made.
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Emergency
West Fork, Weston
5/20/2019 10:34:57 PM
West Fork, Weston West Virginia American Water has issued a precautionary boil water advisory for customers in the West Fork area of Weston, including the following streets: Simpson Run Road. The advisory follows a main break. Customers are asked to bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

Emergency
Imperial Estates, Culloden
5/20/2019 7:40:27 PM
Imperial Estates, Culloden West Virginia American Water has issued a precautionary boil water advisory for customers in the Culloden area, including the following streets: Imperial Estates. The advisory follows a main break. Crews are working to restore service as quickly as possible. It is estimated that service will be restored at approximately 8:00 P.M. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
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General
Weston: Camden: Lifted Boil Water Advisory
5/19/2019 12:14:27 AM
Weston: Camden: Lifted Boil Water Advisory West Virginia American Water has lifted the precautionary boil water advisory for your area in the Weston system on Route 33 West from Churchville Road (not included) to the Lewis/ Gilmer county line, including all side roads. The advisory followed a main break, which has been repaired. Water quality testing has confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
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Emergency
Boil Advisory Route 33 Weston
5/17/2019 5:46:04 PM
Boil Advisory Route 33 Weston West Virginia American Water has issued a precautionary boil water advisory for approximately 130 customers in the Weston system on Route 33 West from Churchville Road (not included) to the Lewis/Gilmer county line, including all side roads. The advisory follows a main break, which crews are working to repair as quickly as possible. Flushing fire hydrants to remove air in the lines after the repair is complete may extend the length of the service outage. Restoration is estimated to occur by 8:00 PM. Customers will be notified of the advisory by the CodeRED emergency notification system. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: • Throw away beverages and ice cubes if made with tap water; • Keep boiled water in the refrigerator for drinking; • Provide pets with boiled water after cooling; • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; • Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in by CodeRED once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, South Hills, Boil Water Advisory Lifted
5/17/2019 12:54:08 PM
Kanawha Valley, South Hills, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued yesterday for approximately 22 customers on South Homewood Drive in Charleston. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660
For detailed information click here

Emergency
South Central:Racine:Boil Water Advisory Lifted
5/17/2019 1:40:45 AM
South Central:Racine:Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory for your area which included: Route 94 from Ashford Nellis Road to Christy Lane, Snodgrass Hollow, Gable Lane, Paige Lane and Clendenin Lane in Racine. The advisory followed a main break, which has been repaired. Water quality testing has confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Barboursville, Salt Rock
5/16/2019 1:32:49 AM
Barboursville, Salt Rock West Virginia American Water has lifted the precautionary boil water advisory for your area which included a portion of McComas Road in Barboursville. The advisory followed a main break, which has been repaired. Water quality testing has confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Bluestone:Hinton:Boil Water Advisory Lifted
5/16/2019 1:25:57 AM
Bluestone:Hinton:Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory for your area which included the 1100-1400 blocks of Terrace Street, Elm Street, and the 1100-1440 blocks of Walnut Street in Hinton. The advisory followed a service disruption needed to tie in a new main in order to improve water service to the area. The project was completed as scheduled and service was restored. Water quality testing has confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley:Rocky Fork/Sissonville:Boil Water Advisory Lifted
5/16/2019 1:08:13 AM
Kanawha Valley:Rocky Fork/Sissonville:Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory for approximately 25 customers in Sissonville on Rocky Fork Road, Amy Road, Berry Road, Wildberry Drive and Teaberry Circle. Two separate advisories were issued for this area, with both being lifted by this notice. The advisories followed an initial main break on May 13, followed by a second main break on May 14 when a contractor tore out the recently repaired main line. The main has been repaired and service restored. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley:South Hills:Boil Water Advisory
5/15/2019 11:52:00 PM
Kanawha Valley:South Hills:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 22 customers on South Homewood Drive in Charleston. The advisory follows a main break, which crews are working to complete as quickly as possible. Estimated restoration time is 11:00 PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will receive another message once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley:Dunbar/Institute:Boil Water Advisory Lifted
5/15/2019 9:59:20 PM
Kanawha Valley:Dunbar/Institute:Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory for your area which included Barron Drive, Louis Street, Avenue A, Cabell Street, Brown Street, Curtis Square, Athletic Drive, Stadium Drive, and 1st Street in Institute. The advisory was due to a main break, which has been repaired. Water quality testing has confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
For detailed information click here

Emergency
South Central:Racine:Boil Water Advisory
5/14/2019 9:17:30 PM
South Central:Racine:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 50 customers in the Racine area. Area includes: Route 94 from Ashford Nellis Road to Christy Lane, Snodgrass Hollow, Gable Lane, Paige Lane and Clendenin Lane. The advisory follows a main break, which crews are working to complete as quickly as possible. Estimated restoration time is 11:59PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will receive another message once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Lift Boil Water Advisory Florence Street Huntington
5/14/2019 5:11:55 PM
Lift Boil Water Advisory Florence Street Huntington – West Virginia American Water has lifted the precautionary boil water advisory issued Saturday for approximately 60 customers on Florence Street, Arthur Street, Harvey Road, Kessler Street and Hill Road in Huntington. The advisory follows a main line break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Boil Water Advisory McComas Road Barboursville
5/14/2019 4:21:38 PM
Boil Water Advisory McComas Road Barboursville West Virginia American Water has issued a precautionary boil water advisory for approximately 30 customers on a portion of McComas Road in Barboursville. The advisory follows a main break, which crews are working to complete as soon as possible. Estimated restoration time is 2:00 PM. Customers will be notified of the advisory by the CodeRED emergency notification system. Affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: Throw away beverages and ice cubes if made with tap water; Keep boiled water in the refrigerator for drinking; Provide pets with boiled water after cooling; Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified by the CodeRED system when the advisory has been lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, Institute / Dunbar, Boil Water Advisory
5/14/2019 3:00:42 PM
Kanawha Valley, Institute / Dunbar, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 40 customers on Barron Drive, Louis Street, Avenue A, Cabell Street, Brown Street, Curtis Square, Athletic Drive, Stadium Drive, and 1st Street in Institute. The advisory is due to a main break, which crews are working to repair as quickly as possible. Estimated restoration time is 4:30 PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: • Keep boiled water in the refrigerator for drinking; • Provide pets with boiled water after cooling; • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; • Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, Fishers Branch / Rocky Fork, Boil Water Advisory
5/14/2019 2:47:50 PM
Kanawha Valley, Fishers Branch / Rocky Fork, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 23 customers on Rocky Fork Road, Amy Road, Berry Road, Wildberry Drive, and Teaberry Circle in Sissonville. The advisory is due to a main break, which crews are working to repair as quickly as possible. Estimated restoration time is 2:30 PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: • Keep boiled water in the refrigerator for drinking; • Provide pets with boiled water after cooling; • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; • Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Extended Alerts