Latest Alerts

Emergency
2018.09.17:Kanawha:charleston:SunsetDr
9/17/2018 11:41:04 PM
2018.09.17:Kanawha:charleston:SunsetDr
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Emergency
Kanawha Valley, Nitro, Boil Water Advisory
9/17/2018 3:42:27 PM
Kanawha Valley, Nitro, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 40 customers on Sattes Circle in Nitro. The advisory is due to a main line break, which crews are working to repair as quickly as possible. Estimated restoration time is 2:00 PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: • Keep boiled water in the refrigerator for drinking; • Provide pets with boiled water after cooling; • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; • Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
West Virginia: Cross Lanes
9/16/2018 8:47:05 PM
West Virginia: Cross Lanes West Virginia American Water has issued a precautionary boil water advisory for your area in Cross Lanes including Koontz Drive from Edds Lane (not included) to the end of the line, Hidden Pines Lane, Floradale Drive, Sunrise Lane, Embassy Drive and surrounding areas. The advisory area includes Cross Lanes Christian School. The advisory follows a main break, which crews are working to complete as quickly as possible. Estimated restoration time is 6:30 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event
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Emergency
Kanawha Valley, Dunbar, Sullivan Avenue
9/15/2018 5:56:07 PM
Kanawha Valley, Dunbar, Sullivan Avenue West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in Dunbar: Sullivan Avenue, Capehart Lane and Jordan Street in Dunbar. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
2018.09.14:Kanawha:Charleston:HuberRd:LIFT
9/14/2018 11:39:11 PM
2018.09.14:Kanawha:Charleston:HuberRd:LIFT West Virginia American Water has lifted the precautionary boil water advisory for Huber Road, Parkwood Road, and Rosewood Road in Charleston. The advisory was issued yesterday following a water main break, which crews have repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks you for your patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley, Dunbar, Sullivan Avenue
9/14/2018 5:05:50 PM
Kanawha Valley, Dunbar, Sullivan Avenue West Virginia American Water has issued a precautionary boil water advisory for your area, which includes Sullivan Avenue, Capehart Lane and Jordan Street in Dunbar. The advisory follows a water main break, which crews are working to repair as quickly as possible. We estimate that your service will be restored by 2:00PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
Kanawha Valley: Charleston: Lifted Boil Water Advisory
9/14/2018 12:59:02 AM
Kanawha Valley: Charleston: Lifted Boil Water Advisory Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley:West Charleston:Boil Water Advisory Lifted
9/13/2018 8:49:21 PM
Kanawha Valley:West Charleston:Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued yesterday day for approximately 51 customers on Charleston’s West Side. The advisory was issued following a water main break, which crews have repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Bluestone:Green Acres/Princeton:Boil Water Advisory Lifted
9/13/2018 6:16:07 PM
Bluestone:Green Acres/Princeton:Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory for the Orchard Way area in Princeton. Specific streets included Orchid Lane, Orchard Way, Damson Avenue, Grass Way, Finch Avenue, Petunia Lane, Heather Avenue, Heart Lane, Mallow Avenue, and portions of Pisgah Road. The advisory followed a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley:South Hills:Boil Water Advisory
9/13/2018 5:50:31 PM
Kanawha Valley:South Hills:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for your area which includes Huber Road, Parkwood Road, and Rosewood Road in Charleston. The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time is 7:00 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
Boil Advisory Mobile City
9/13/2018 2:52:39 PM
Boil Advisory Mobile City There has been a boil water advisory issued . West Virginia American Water experienced a service outage in your area to complete necessary work on a booster station. A boil water advisory has been issued for customers in the following areas: Mobile City Road, Mobile City Circle, Shady Trail Way, Tassen Drive and County Route Two over Eighteen. Water should be boiled for a minimum of one minute then cooled before use for drinking, cooking, bathing and brushing teeth once service is restored. This advisory is in effect until further notice.
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Emergency
Fayetteville, Oak Hill, Allman Street
9/13/2018 1:27:41 PM
Fayetteville, Oak Hill, Allman Street West Virginia American Water has lifted the precautionary boil water advisory for the Allman Street area in Oak Hill. Specific streets included a portion of Allman Street, Lester Lane, Shadow Lane and Jones Place. The advisory followed a broken valve on a main water line, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley, East Charleston, Veazey Street
9/13/2018 1:21:02 PM
Kanawha Valley, East Charleston, Veazey Street West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the East Charleston area: Veazey Street and part of Virginia Terrace in Charleston.. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
KanawhaValley:LakeWashington
9/13/2018 1:43:35 AM
KanawhaValley:LakeWashington West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Kanawha Valley area of Lake Washington: Winter Circle. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Kanawha Valley:Kanawha City:Boil Water Advisory
9/12/2018 7:59:52 PM
Kanawha Valley:Kanawha City:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 24 customers on Virginia Ave., SE, in Kanawha City in Charleston. Streets affected are Virginia Ave., SE from 39th Street to 41st Street in Kanawha City. The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time is 4:30 PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will receive another message once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley:West Charleston:Boil Water Advisory
9/12/2018 5:43:57 PM
Kanawha Valley:West Charleston:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for your area, which includes Clinton Avenue, 1000 block of Tinder Avenue, Woodsedge Way, Mathews Avenue from Box 963 to Box 1250 and Boxes 724, 726, 732 & 734 on Grace Avenue in Charleston. The advisory follows a water main break, which crews are working to repair as quickly as possible. We estimate that your service will be restored by 3:30PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
Bluestone, Princeton, Orchard Way
9/12/2018 3:25:13 PM
Bluestone, Princeton, Orchard Way West Virginia American Water has issued a precautionary boil water advisory for the Orchard Way area in Princeton. Specific streets include Orchid Lane, Orchard Way, Damson Avenue, Grass Way, Finch Avenue, Petunia Lane, Heather Avenue, Heart Lane, Mallow Avenue, and portions of Pisgah Road. The advisory follows a main break, which crews are working to repair as quickly as possible. Estimated restoration time is 2:00 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
Fayetteville, Woodbridge, Woodbridge Road
9/12/2018 2:57:28 PM
Fayetteville, Woodbridge, Woodbridge Road West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in Woodbridge Area in Oak Hill. Specific Streets include Woodbridge Road, Wildwood Place, Larwood Road, Brentwood Place, Winwood Place, and Forest Lane.. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Kanawha Valley:East Charleston
9/12/2018 1:47:26 AM
Kanawha Valley:East Charleston West Virginia American Water has issued a precautionary boil water advisory for customers in the Kanawha Valley area of East Charleston, including the following streets: Veazey Street and part of Virginia Terrace. The advisory follows a Main Break being repaired. Crews are working to restore service as quickly as possible. It is estimated that service will be restored at approximately 11:30 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
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Emergency
New River:Oak Hill:Boil Water Advisory
9/11/2018 9:40:38 PM
New River:Oak Hill:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for the Allman Street area in Oak Hill. Specific streets include a portion of Allman Street, Lester Lane, Shadow Lane and Jones Place. The advisory follows a broken valve on a main water line, which crews are working to repair as quickly as possible. Estimated restoration time is 6:00 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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