Latest Alerts

Emergency
Kanawha Valley, Sissonville, Boil Water Advisory Lifted
11/15/2019 2:38:17 PM
Kanawha Valley, Sissonville, Boil Water Advisory Lifted West Virginia American Water has lifted a precautionary boil water advisory for approximately 34 customers in the Leonard Heights Area of Sissonville, including Bunting Lane, Skylark Lane, and Hills Lane. The advisory follows a main break. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Scraggs Dr.Sissonville Drive.Charleston.BWA
11/15/2019 12:00:24 PM
Scraggs Dr.Sissonville Drive.Charleston.BWA West Virginia American Water has issued a precautionary boil water advisory for your area which includes Scraggs Drive and Hampshire Drive in Charleston. The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time is 12:30 AM.
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Emergency
KanawhaValley:Charleston:SouthoverRoad.BWA
11/15/2019 1:15:09 AM
KanawhaValley:Charleston:SouthoverRoad.BWA West Virginia American Water has issued a precautionary boil water advisory for approximately 14 customers on Southover Road in Charleston. Streets affected include Southover Road, Gap Road, Upper Vine Street and Amity Drive. The advisory follows a main break, which crews are working to complete as quickly as possible. Estimated restoration time is 10:30pm. Customers will be notified of the advisory by the CodeRED emergency notification system. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will receive another message once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
KANAWHA VALLEY: CHARLESTON: DELTA DR. BWA
11/15/2019 1:01:46 AM
KANAWHA VALLEY: CHARLESTON: DELTA DR. BWA West Virginia American Water has issued a precautionary boil water advisory for approximately 25 customers on the following streets: Delta Drive, Delray Drive, Chandler Drive and Amity Drive in Charleston. The advisory follows a water main break, which crews are working to repair as quickly as possible. We estimate service will be restored by 11:00pm. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Bluestone:Princeton:Boil Water Advisory Lifted
11/15/2019 12:50:01 AM
Bluestone:Princeton:Boil Water Advisory Lifted West Virginia American Water has lifted a precautionary boil water advisory for approximately 200 customers on the following streets: Muse Lane, Garland Street, Tansy Place, Davis Lane, Damewood Avenue, Gott Street, the 900-1015 blocks of Low Gap Road, East Drive, Charlotte Street, Edwards Avenue, Dogwood Lane, Glen Drive, Basin Place, Canyon Avenue, East Canyon Avenue, 135-154 Glacier Lane, Downy Place, Humboldt Lane, Hillcrest Drive, Fairfield Place, Grandview Drive, and Grandview Place, in Princeton. The advisory followed a water main break. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
West Second Street, Weston
11/14/2019 11:26:37 PM
West Second Street, Weston West Virginia American Water has lifted the precautionary boil water advisory for your area which includes West 2nd Street from the Westfork River to just past the Stonewall Jackson Physical Therapy Center area including Orchard Street, Plum Street, Wright Street, Emergency Lane, Minden Street, and the Shop and Save. The advisory followed a leak due to service line damage, which has been repaired. Water quality testing has confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
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Emergency
Valley Chapel Road, Weston
11/14/2019 8:15:01 PM
Valley Chapel Road, Weston West Virginia American Water has issued a precautionary boil water advisory for your area which includes Valley Chapel Road (Alum Fork/Laurel Lick) from Lightburn Road to the West Virginia American Water booster station approximately two miles up Valley Chapel Road, CR-10/17, Andrew Drive and Chapel Street in Weston. The advisory follows a sewer contractor striking the 6” main water line on Valley Chapel Road. Estimated outage will last from 2:00 PM to 10:00 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
Kanawha Valley: Charleston.Tennessee Ave. BWA
11/14/2019 8:11:33 PM
Kanawha Valley: Charleston.Tennessee Ave. BWA West Virginia American Water has issued a precautionary boil water advisory for approximately 61 customers in the Tennessee Avenue area of Charleston, including parts of Washington Street West, Lee Street West, Indiana Avenue, Bigley Avenue, Buchanan Street and Jarrett Court. The advisory follows a fire service leak. Estimated restoration time is 8 p.m. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley, South Hills, Boil Water Advisory
11/14/2019 4:28:15 PM
Kanawha Valley, South Hills, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 43 customers in the Kenwood Road area of South Hills, including Kenwood Place. The advisory follows a main break. Estimated restoration time is 3:00 pm. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: • Throw away beverages and ice cubes if made with tap water; • Keep boiled water in the refrigerator for drinking; • Provide pets with boiled water after cooling; • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; • Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
2019.11.13: Kanawha Valley: Sylvester
11/14/2019 1:29:15 AM
2019.11.13: Kanawha Valley: Sylvester West Virginia American Water has lifted an ongoing precautionary boil water advisory for 58 customers in the Sylvester and Seng Creek areas following their transfer to our Kanawha Valley water system. Proper flushing and water sampling has been conducted to lift the precautionary advisory that was previously issued by the Boone-Raleigh Public Service District. Only customers receiving this notification are permitted to use water without boiling. All remaining customers in the Whitesville area will receive notification of the advisory lift once they are transferred to our Kanawha Valley water system next week. If you have any questions, please feel free to reach out to our 24/7 call center at 1-800-685-8660. Alerts will also be updated on our website at www.westvirginiaamwater.com. We apologize for any inconvenience and appreciate your patience while we conduct this work.
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Emergency
Whitesville, Boone-Raleigh
11/14/2019 1:25:58 AM
Whitesville, Boone-Raleigh West Virginia American Water would like to remind customers in the Whitesville area of the ongoing precautionary boil water advisory that was previously issued by the Boone-Raleigh Public Service District. Customers receiving this notification are still under the precautionary boil water advisory. Our team is working hard to transfer all customers to our Kanawha Valley water system, which will eliminate the need for the advisory. While a small number of customers in the Sylvester and Seng Creek areas have been transferred to our system, all remaining customers in Whitesville should expect to receive notification of the boil water advisory lift next week. If you have any questions, please feel free to reach out to our 24/7 call center at 1-800-685-8660. Alerts will also be updated on our website at www.westvirginiaamwater.com. We apologize for any inconvenience and appreciate your patience while we conduct this work.
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Emergency
Bluestone:Princeton:Boil Water Advisory
11/13/2019 10:29:59 PM
Bluestone:Princeton:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 200 customers on the following streets: Muse Lane, Garland Street, Tansy Place, Davis Lane, Damewood Avenue, Gott Street, the 900-1015 blocks of Low Gap Road, East Drive, Charlotte Street, Edwards Avenue, Dogwood Lane, Glen Drive, Basin Place, Canyon Avenue, East Canyon Avenue, 135-154 Glacier Lane, Downy Place, Humboldt Lane, Hillcrest Drive, Fairfield Place, Grandview Drive, and Grandview Place, in Princeton. The advisory follows a water main break, which crews are working to repair as quickly as possible. We estimate service will be restored by 7PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
West Second Street, Weston
11/13/2019 9:39:12 PM
West Second Street, Weston West Virginia American Water has issued a precautionary boil water advisory for customers in the Weston area, including the following streets: West 2nd Street from the Westfork River to just past the Stonewall Jackson Physical Therapy Center area including Orchard Street, Plum Street, Wright Street, Emergency Lane, Minden Street, and the Shop and Save. The advisory follows a main break. Crews are working to restore service as quickly as possible. It is estimated that service will be restored at approximately 8:00 P.M. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
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Emergency
KANAWHA VALLEY: CHARLESTON: DUTCH RD. BWA
11/13/2019 8:33:13 PM
KANAWHA VALLEY: CHARLESTON: DUTCH RD. BWA West Virginia American Water has issued a precautionary boil water advisory for approximately 82 customers in the Dutch Road Area, including Dutch Road, Rummell Drive, Arbor Drive, Sunnyvale Drive and Greenwood Avenue. The advisory follows a valve replacement. Estimated restoration time is 5 p.m. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, Sissonville, Boil Water Advisory
11/12/2019 6:43:18 PM
Kanawha Valley, Sissonville, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 34 customers in the Leonard Heights Area of Sissonville, including Bunting Lane, Skylark Lane, and Hills Lane. The advisory follows a main break . Estimated restoration time is 5:00 p.m. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: • Throw away beverages and ice cubes if made with tap water; • Keep boiled water in the refrigerator for drinking; • Provide pets with boiled water after cooling; • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; • Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
KanawhaValley:WestCharleston:LiftedBoilWaterAdvisory
11/11/2019 12:21:44 AM
KanawhaValley:WestCharleston:LiftedBoilWaterAdvisory West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Kanawha Valley area of West Charleston: Hillsdale Drive area of Charleston including Claire Street, Elmore Avenue, Whitney Street, Preston Street, and Hudson Street. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
For detailed information click here

Emergency
KanawhaValley:WestCharleston:LiftedBoilWaterAdvisory
11/11/2019 12:04:47 AM
KanawhaValley:WestCharleston:LiftedBoilWaterAdvisory West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Kanawha Valley area of West Charleston: Swinburn Street and Watts Street in Charleston. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
kanawhavalley.nitro.locust ave
11/9/2019 3:02:33 AM
kanawhavalley.nitro.locust ave West Virginia American Water has lifted the precautionary boil water advisory issued yesterday for approximately 12 customers in the Locust Avenue and Main Avenue areas of Nitro. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
KANAWHAVALLEY:CHARLESTON:SWINBURNST
11/9/2019 2:58:15 AM
KANAWHAVALLEY:CHARLESTON:SWINBURNST West Virginia American Water has issued a precautionary boil water advisory for approximately 13 customers on Swinburn Street and Watts Street in Charleston. The advisory was due to a main break, which crews are working to repair. Estimated restoration time is 3:30 AM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660
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Emergency
Kanawha Valley, West Charleston, Boil Water Advisory
11/8/2019 4:58:25 PM
Kanawha Valley, West Charleston, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 98 customers in the Hillsdale Drive area of Charleston including Claire Street, Elmore Avenue, Whitney Street, Preston Street, and Hudson Street. The advisory follows a main break. Estimated restoration time is 6:00 PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: • Throw away beverages and ice cubes if made with tap water; • Keep boiled water in the refrigerator for drinking; • Provide pets with boiled water after cooling; • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; • Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

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