Latest Alerts

Emergency
Kanawha Valley:West Charleston:Boil Water Advisory
11/12/2018 10:00:58 PM
Kanawha Valley:West Charleston:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for your area which includes Vogel Drive in Charleston. The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time is 4:00 AM on Tuesday. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
Kanawha: Charleston: Lifted Boil Water Advisory
11/12/2018 3:00:04 AM
Kanawha: Charleston: Lifted Boil Water Advisory West Virginia American Water has lifted the precautionary boil water advisory for your area which includes Five Mile Road from Marlow Drive to Clara Drive, Walker Drive, Silas Drive, Kanawha Two Mile, Copen Branch Road, Holmes Hollow Road and surrounding side roads. The advisory followed a water main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
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Emergency
Woodward Ct-West Charleston -BWA Lift
11/11/2018 3:00:17 PM
Woodward Ct-West Charleston -BWA Lift West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Woodward Court area of West Charleston: Woodward Court, Woodrow Wilson Place and Orchard Street. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Kanawha:Charleston:WoodwardCt
11/11/2018 3:02:02 AM
Kanawha:Charleston:WoodwardCt West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Charleston area of Kanawha Valley: Woodward Court, Woodrow Wilson Place and Orchard Street in Charleston. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Five Mile Road, Kanawha Valley
11/10/2018 8:05:00 PM
Five Mile Road, Kanawha Valley West Virginia American Water has issued precautionary boil water advisory for Five Mile Road from Marlow Drive to Clara Drive, Walker Drive, Silas Drive, Kanawha Two Mile, Copen Branch Road, Holmes Hollow Road and surrounding side roads. The advisory follows a water main break, which drained a storage tank. Crews are working to repair the break as quickly as possible. Estimated restoration time is 2:00 AM on Sunday. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
Dunbar, Kanawha Valley
11/10/2018 6:25:21 PM
Dunbar, Kanawha Valley West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Dunbar area of Kanawha Valley: 20th Street from Dunbar Avenue to Kanawha Avenue, Myers Avenue from 20th Street to 25th Street, Dunbar Avenue from 25th Street to 19th Street and West Virginia Avenue from 25th Street in Dunbar. This included Dunbar Primary School. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Kanawha Valley, West Charleston, Boil Water Advisory
11/9/2018 4:35:52 PM
Kanawha Valley, West Charleston, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 35 customers on Woodward Court, Woodrow Wilson Place and Orchard Street in Charleston. The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time is 6:00 PM. Customers will be notified of the advisory by the CodeRED emergency notification system. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: • Throw away beverages and ice cubes if made with tap water; • Keep boiled water in the refrigerator for drinking; • Provide pets with boiled water after cooling; • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; • Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will receive another message once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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General
Kanawha Valley: Charleston: Planned Work
11/9/2018 4:00:22 PM
Kanawha Valley: Charleston: Planned Work West Virginia American Water crews will be making improvements to the water system in your area on Wednesday, November 14, which will require a temporary interruption of your water service. West Virginia American Water will be connecting a newly installed water line and retiring an old water line to better provide your neighborhood with reliable, high quality water service. The scheduled outage will take place from approximately 8:00 a.m. to 1:00 p.m. The area impacted by this outage includes Centers Road, Houghton Drive, Kelsie Drive, Walker Road, Crestmont Drive, Dee Drive, Players Club Drive, Hillcrest Drive and YMCA Drive in Charleston. Once service is restored, a precautionary boil water advisory will be in effect. Bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. After the system improvements are complete, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when the boil water advisory is lifted. Thank you for your patience while we make this improvement to better serve you with high quality, reliable water service.
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Emergency
Huntington: Huntington: Lifted Boil Water Advisory
11/9/2018 2:57:51 AM
Huntington: Huntington: Lifted Boil Water Advisory West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Huntington area of Huntington: Streets affected are 17th Street, West 18th Street, West 15th Street, West and Virginia Avenue. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
KanawhaValley:Dunbar
11/9/2018 2:47:21 AM
KanawhaValley:Dunbar West Virginia American Water has issued a precautionary boil water advisory for customers in the Kanawha Valley area of Dunbar, including the following streets: 20th street from Dunbar Ave to Kanawha Ave, Myers Ave from 20th street to 25th street, Dunbar Ave from 25th street to 19th Street and West Virginia Ave from 25th Street. The advisory follows a Repaired Water Main. Crews are working to restore service as quickly as possible. It is estimated that service will be restored at approximately 9:00 AM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

Emergency
Kanawha Valley:South Charleston:Boil Water Advisory Lifted
11/8/2018 11:21:35 PM
Kanawha Valley:South Charleston:Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued yesterday for approximately 86 customers on Park Street in South Charleston. Streets affected were: Park Street, Jefferson Street, Columbia Street, Washington Street SW and Virginia Street. The advisory was due to a main break, which has since been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Edgemont Road, Huntington
11/8/2018 10:21:48 PM
Edgemont Road, Huntington West Virginia American Water has lifted the precautionary boil water advisory for customers on Edgemont Road and South Edgemont Road in Huntington. The advisory followed a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
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Emergency
Boil Water Advisory Lift Pinecrest Dr Huntington
11/8/2018 4:55:15 PM
Boil Water Advisory Lift Pinecrest Dr Huntington The boil water advisory has been lifted . West Virginia American Water has lifted the precautionary boil water advisory for Pinecrest Drive, Pinecrest Lane, Heavenly Place and Mary Hill Drive in Huntington. The advisory was issued following a water main break, which crews have repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water''s customer service center at 1-800-685-8660.
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Emergency
Fayette, Victor / Edmond Mountain, Boil Water Advisory Lifted
11/8/2018 12:14:52 PM
Fayette, Victor / Edmond Mountain, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued Tuesday for customers in the Victor, Lansing and Ames Heights areas of its New River water system. The advisory was issued following a water main break, which caused a water storage tank to drain. Crews have repaired the break and water service has been restored. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
First Street, Huntington
11/8/2018 2:22:11 AM
First Street, Huntington West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Huntington area: 800 block of First Street and the 100 to 400 blocks of West Ninth Avenue. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Kanawha Valley:Elk River:Boil Water Advisory Lifted
11/8/2018 12:10:40 AM
Kanawha Valley:Elk River:Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued yesterday for approximately 6 customers on Moles Drive in the Elk Hills Area in Charleston. The advisory was due to a main break, which has since been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Virginia Avenue, Huntington
11/7/2018 11:44:29 PM
Virginia Avenue, Huntington West Virginia American Water has issued a precautionary boil water advisory for customers in the Huntington area, including the following streets: 18th Street West, 17th Street West, 15th Street West and Virginia Avenue. The advisory follows a water main break. Customers are asked to bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

Emergency
Kanawha Valley:South Charleston:Boil Water Advisory
11/7/2018 9:18:03 PM
Kanawha Valley:South Charleston:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 86 customers on Park Street in South Charleston. Streets affected are Park Street, Jefferson Street, Columbia Street, Washington Street South West and Virginia Street. The advisory follows a main break, which crews are working to complete as quickly as possible. Estimated restoration time is 3 AM Thursday. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
Kanawha Valley, West Charleston, Orchard Street
11/7/2018 4:14:43 PM
Kanawha Valley, West Charleston, Orchard Street West Virginia American Water has lifted the precautionary boil water advisory for the 900 block of Orchard Street in Charleston. The advisory followed a water main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Edgemont Rd-Huntington- BWA
11/7/2018 11:00:21 AM
Edgemont Rd-Huntington- BWA West Virginia American Water has issued a precautionary boil water advisory for customers in the Edgemont Road area of Huntington including the following streets: Edgemont Road and South Edgemont Road. The advisory follows a main break that is expected to be repaired by 10 A.M. Customers are asked to bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use.Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

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