Latest Alerts

Emergency
7th Avenue, Huntington
7/18/2019 7:06:58 PM
7th Avenue, Huntington West Virginia American Water has issued a precautionary boil water advisory for customers in the Huntington area, including the following streets: 7th Avenue from 8th Avenue to 11th Street and 8th Avenue from 8th Street to 9th Street. The advisory follows a main break. Crews are working to restore service as quickly as possible. It is estimated that service will be restored at approximately 5:00 P.M. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
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Emergency
Boil Advisory Life Copley Rd Weston
7/18/2019 5:14:19 PM
Boil Advisory Life Copley Rd Weston The boil water advisory has been lifted . West Virginia American Water has lifted the precautionary boil water advisory issued on Tuesday for approximately 80 customers in the Weston System along Route Nineteen South from the Water Plant to Copley Road. The advisory followed flushing on the main transmission line to Roanoke. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water''s customer service center at 1-800-685-8660 .
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Emergency
Boil Advisory Lift 10th Avenue Huntington
7/18/2019 11:16:26 AM
Boil Advisory Lift 10th Avenue Huntington The boil water advisory has been lifted . West Virginia American Water has lifted the precautionary boil water advisory issued Tuesday for approximately 65 customers in Huntington on Tenth Avenue from Hal Greer Boulevard to Eleventh Street. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water''s customer service center at 1-800-685-8660 .
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Emergency
New River:Oak Hill:Boil Water Advisory
7/18/2019 2:02:32 AM
New River:Oak Hill:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for customers in the Lochgelly Road area of Oak Hill. The advisory follows a main break. Crews are working to restore service as quickly as possible. It is estimated that service will be restored at approximately 10PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use.Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
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Emergency
King Street, South Charleston
7/18/2019 2:00:35 AM
King Street, South Charleston West Virginia American Water has issued a precautionary boil water advisory for customers in the South Charleston area, including the following streets: King Street. The advisory follows a main break. Crews are working to restore service as quickly as possible. It is estimated that service will be restored at approximately 2:00 A.M on July 18th. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
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Emergency
Kanawha Valley, South Hills, Boil Water Advisory Lifted
7/17/2019 11:58:06 AM
Kanawha Valley, South Hills, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued Monday for 145 customers along Ravinia Drive and surrounding side streets in Charleston. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
10th Avenue, Huntington
7/17/2019 1:23:28 AM
10th Avenue, Huntington West Virginia American Water has issued a precautionary boil water advisory for customers in the Huntington area, including the following streets: 10th Avenue from Hal Greer Boulevard to 11th Street. The advisory follows a main break. Crews are working to restore service as quickly as possible. It is estimated that service will be restored at approximately 9:00 P.M. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

Emergency
Boil Water Advisory Copley Road Weston
7/16/2019 1:47:41 PM
Boil Water Advisory Copley Road Weston There has been a boil water advisory issued . West Virginia American Water has issued a precautionary boil water advisory for approximately 80 customers in the Weston system on Route nineteen South from the water plant to Copley Road including all side roads. The advisory follows flushing activities on the main transmission line to Roanoke, which may result in low pressure or a service disruption in the area. The flushing activities are estimated to conclude by 5:00 PM. Customers will be notified of the advisory by the CodeRED emergency notification system. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: Throw away beverages and ice cubes if made with tap water; Keep boiled water in the refrigerator for drinking; Provide pets with boiled water after cooling; Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in by CodeRED once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water''s customer service center at 1-800-685-8660
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Emergency
Kanawha Valley:South Hills:Boil Water Advisory
7/15/2019 9:46:40 PM
Kanawha Valley:South Hills:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 145 customers along Ravinia Road and surrounding side streets in the South Hills section of Charleston. The advisory follows a main break, which crews are working to complete as quickly as possible. Estimated restoration time is 10:00 PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will receive another message once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley, Kanawha City, 41st Street
7/15/2019 12:38:28 PM
Kanawha Valley, Kanawha City, 41st Street West Virginia American Water has lifted the precautionary boil water advisory issued Saturday for 19 customers on 41st Street and Stuanton Avenue in Kanawha City. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley, South Hills, Ridgeway Drive
7/14/2019 2:46:31 PM
Kanawha Valley, South Hills, Ridgeway Drive West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the South Hills area : Ridgeway Drive and Staunton Road in South Hills (Charleston).. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Kanawha Valley, South Hills, Upper Ridgeway
7/14/2019 2:32:20 PM
Kanawha Valley, South Hills, Upper Ridgeway West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the South Hills area : Forest Road, Upper Ridgeway, Lower Ridgeway, Swan Road, Abney Circle. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Salt Rock, Salt Rock, Boil Water Advisory Lifted
7/13/2019 2:30:15 PM
Salt Rock, Salt Rock, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued Thursday for approximately 62 customers on Fudges Creek Road from US Rt. 60 to Little Fudges Creek Road (including Lakeside Dr., Sherwood Dr., and Pauley Branch Road) in Ona. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, Kanawha City, Boil Water Advisory
7/13/2019 2:08:01 PM
Kanawha Valley, Kanawha City, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 19 customers on 41st Street and Stuanton Avenue in Kanawha City. The advisory is due to a main break, which crews are working to repair as quickly as possible. Estimated restoration time is 1:30 PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: • Keep boiled water in the refrigerator for drinking; • Provide pets with boiled water after cooling; • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; • Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley:South Hills:Boil Water Advisory
7/12/2019 8:35:19 PM
Kanawha Valley:South Hills:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 125 customers on Upper Ridgeway in South Hills (Charleston). Streets affected include: Forest Road, Upper Ridgeway, Lower Ridgeway, Swann Road, and Abney Circle. The advisory follows a main break, which crews are working to repair. Estimated restoration time is 9:30PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will receive another message once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley:South Hills:Boil Water Advisory
7/12/2019 8:21:25 PM
Kanawha Valley:South Hills:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 5 customers on Ridgeway Drive and Staunton Road in South Hills (Charleston). The advisory follows a main break, which crews have since repaired. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will receive another message once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, Sissonville / SIssonville Road, Boil Water Advisory Lifted
7/12/2019 2:35:34 PM
Kanawha Valley, Sissonville / SIssonville Road, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued July 9th for customers on along Route 21 in Sissonville (Charleston). Streets also affected include: Route 21, Jenkins Drive, Whittington Road, and Lone Tree Road. The advisory was issued following a water main break, which crews have repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
huntington.huntington.buffington
7/12/2019 2:52:26 AM
huntington.huntington.buffington West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Huntington: Buffington Street and 9th Avenue. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
For detailed information click here

Emergency
St.Albans.FairviewDr
7/12/2019 1:46:08 AM
St.Albans.FairviewDr West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the St Albans area of: Kanawha St., John St., Moses St., Henry St., Clotine St., 2nd St., Lore St., Donna Dr., and Coal River Road. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
For detailed information click here

Emergency
Fudges Creek Road, Salt Rock
7/11/2019 11:34:12 PM
Fudges Creek Road, Salt Rock West Virginia American Water has issued a precautionary boil water advisory for customers in the Ona area of Salt Rock, including the following streets: Fudges Creek Road, Sherwood Drive, Lakeside Drive, Pauley Branch Road. The advisory follows a main break. Customers are asked to bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

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