Latest Alerts

Emergency
Huntington:N Walnut
11/18/2018 12:37:21 AM
Huntington:N Walnut West Virginia American Water has lifted the precautionary boil water advisory for customers on North Walnut Street and Lower Glendale Avenue in Huntington. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Kanawha Valley:Bode Dr:Charleston
11/17/2018 9:51:30 PM
Kanawha Valley:Bode Dr:Charleston West Virginia American Water has lifted the precautionary boil water advisory for customers on on Bode Drive and Crede Drive West in Charleston. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Kanawha Valley:New Hope Road:Pinch
11/17/2018 9:47:28 PM
Kanawha Valley:New Hope Road:Pinch West Virginia American Water has lifted the precautionary boil water advisory for customers on New Hope Road from Pinch Road to Robin Road in Pinch. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Kanawha Valley:Orchard Street:Charleston
11/17/2018 9:43:37 PM
Kanawha Valley:Orchard Street:Charleston West Virginia American Water has issued a precautionary boil water advisory for customers on Orchard Street in Charleston. The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time is 5 p.m. Customers are asked to bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use.Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
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Emergency
Kanawha Valley: Charleston
11/17/2018 5:11:54 PM
Kanawha Valley: Charleston West Virginia American Water has issued a precautionary boil water advisory for customers on Hall Street from Park Avenue to Park Drive in Charleston.The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time is 1 p.m.. Customers are asked to bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
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Emergency
Kanawha Valley: South Charleston
11/17/2018 5:03:52 PM
Kanawha Valley: South Charleston West Virginia American Water has issued a precautionary boil water advisory for customers on Village Drive from Box 1302 to Box 1520 and Princess Drive from Box 1403 to Box 1409 in South Charleston. The advisory follows a water main break, , which crews are working to repair as quickly as possible. Estimated restoration time is 6 p.m. Customers are asked to bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
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Emergency
Kanawha Valley:West Charleston:Boil Water Advisory
11/17/2018 1:12:38 AM
Kanawha Valley:West Charleston:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 11 customers on Matthews Avenue from Washington Street to Orchard Street in Charleston. The advisory is due to a main line break, which crews are working to repair as quickly as possible. Estimated restoration time is 11:30 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
Guthrie Court, Huntington
11/16/2018 9:16:16 PM
Guthrie Court, Huntington West Virginia American Water has lifted the precautionary boil water advisory for Guthrie Court in Huntington. The advisory was due to a main line break, which crews have repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
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Emergency
North Walnut Street, Huntington
11/16/2018 8:19:16 PM
North Walnut Street, Huntington West Virginia American Water has issued a precautionary boil water advisory for customers in the Huntington area, including the following streets: North Walnut Street and Lower Glendale Avenue. The advisory follows a main break. Crews are working to restore service as quickly as possible. It is estimated that service will be restored at approximately 6:00 P.M. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

Emergency
Kanawha Valley:Elk River:Boil Water Advisory
11/16/2018 7:40:14 PM
Kanawha Valley:Elk River:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for Bode Drive and Crede Drive West in Charleston. The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time is 5:30 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
For detailed information click here

Emergency
Kanawha Valley:South Charleston:Boil Water Advisory
11/16/2018 7:17:26 PM
Kanawha Valley:South Charleston:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for a portion of Sutherland Drive and Hilltop Drive in South Charleston. The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time is 4:00 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
For detailed information click here

Emergency
Kanawha Valley:South Charleston:Boil Water Advisory
11/16/2018 7:03:26 PM
Kanawha Valley:South Charleston:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for Mountain Drive, Locust Avenue and part of Beechwood Drive in South Charleston. The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time is 6:00 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
For detailed information click here

Emergency
Kanawha Valley, South Hills, Boil Water Advisory Lifted
11/16/2018 3:50:26 PM
Kanawha Valley, South Hills, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued yesterday for customers on Spotswood Court, 400 Block of Spotswood Road, and Gordon Drive from Box 684 to Box 711 in Charleston. The advisory was issued following a water main break, which crews have repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, Cross Lanes, Boil Water Advisory Lifted
11/16/2018 3:40:12 PM
Kanawha Valley, Cross Lanes, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued November 14 for customers on Morgan Drive in Cross Lanes. The advisory was issued following a water main break, which crews have repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley: Pinch: Boil Water Advisory
11/16/2018 2:51:30 AM
Kanawha Valley: Pinch: Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for your area including New Hope Road from Pinch Road to Robin Road in Pinch. The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time is 2:00 AM on Friday, November 16. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
For detailed information click here

Emergency
KanawhaValley:BigChimney
11/16/2018 1:23:29 AM
KanawhaValley:BigChimney West Virginia American Water has issued a precautionary boil water advisory for customers in the Kan aw ha Valley area of Big Chimney, including the following streets: Anacres Drive to Riverview Way and Meadow Lane. The advisory follows a Main Break. Crews are working to restore service as quickly as possible. It is estimated that service will be restored at approximately 10:00 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

Emergency
Kanawha Valley, South Hills, Boil Water Advisory
11/15/2018 12:47:02 PM
Kanawha Valley, South Hills, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 29 customers on Spotswood Court, 400 Block of Spotswood Road, and Gordon Drive from Box 684 to Box 711 in Charleston. The advisory is due to a main line break, which crews are working to repair as quickly as possible. Estimated restoration time is 7:00 AM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: • Keep boiled water in the refrigerator for drinking; • Provide pets with boiled water after cooling; • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; • Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Boil Water Advisory Guthrie Ct
11/15/2018 12:31:23 PM
Boil Water Advisory Guthrie Ct West Virginia American Water has issued a precautionary boil water advisory for approximately 16 customers on Guthrie Court in Huntington. The advisory is due to a main line break, which crews are working to repair as quickly as possible. Estimated restoration time is 1:00 PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: Keep boiled water in the refrigerator for drinking; Provide pets with boiled water after cooling; Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Guthrie Ct-Huntington-BWA
11/15/2018 12:00:27 PM
Guthrie Ct-Huntington-BWA West Virginia American Water has issued a precautionary boil water advisory for customers in the Guthrie Court area of Huntington, including the following streets: Guthrie Court. The advisory follows a main break that is being repaired. Crews are working to restore service as quickly as possible. It is estimated that service will be restored at approximately 6 A.M. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use.Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

Emergency
Kanawha Valley:Cross Lanes:Boil Water Advisory
11/14/2018 7:59:13 PM
Kanawha Valley:Cross Lanes:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for your area on Morgan Drive in Cross Lanes. The advisory follows a main break, which crews are working to complete as quickly as possible. Estimated restoration time is 4:00 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
For detailed information click here

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