Latest Alerts

Emergency
Kanawha Valley:Kanawha City:Boil Water Advisory
4/3/2020 6:45:37 PM
Kanawha Valley:Kanawha City:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 50 customers on 57th Street SE, Victory Avenue, and Watson Street in Kanawha City. The advisory follows a water main break, which crews are working to repair as quickly as possible. We estimate service will be restored by 5PM. Customers will be notified of the advisory by the CodeRED emergency notification system. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
Kanawha Valley, North Charleston/Guthrie/Sissonville Road/Sissonville, Boil Water Advisory Expanded
4/3/2020 2:14:56 PM
Kanawha Valley, North Charleston/Guthrie/Sissonville Road/Sissonville, Boil Water Advisory Expanded West Virginia American Water has expanded the area of the precautionary boil water advisory issued earlier today. The expanded area now includes approximately 950 customers on 7th Avenue, Clyde Court, Parsons Court, Iowa Street, Oregon Street and 5th Avenue, Washington Street, parts of Route 21 and Falcon Drive and surrounding side streets in Charleston. The advisory follows a main break, which crews are working to complete as quickly as possible. Estimated restoration time is 10:00 AM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: Throw away beverages and ice cubes if made with tap water; Keep boiled water in the refrigerator for drinking; Provide pets with boiled water after cooling; Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, South Charleston, Boil Water Advisory Lifted
4/3/2020 12:58:23 PM
Kanawha Valley, South Charleston, Boil Water Advisory Lifted West Virginia American Water has lifted a precautionary boil water advisory for approximately 5 customers on Monroe Street in South Charleston. The advisory followed a water main break. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Huntington: Cherry Street
4/3/2020 11:05:11 AM
Huntington: Cherry Street West Virginia American Water has lifted the precautionary boil water advisory for approximately 10 customers on Cherry Street in Huntington. The advisory follows a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley: North Charleston: 7th Avenue
4/3/2020 11:00:17 AM
Kanawha Valley: North Charleston: 7th Avenue West Virginia American Water has issued a precautionary boil water advisory for customers in the North Charleston area of Kanawha Valley, including the following streets: 7th Avenue, Clyde Court, Parsons Court, Iowa Street, Oregon Street, and 5th Avenue. The advisory follows a Main Break. Crews are working to restore service as quickly as possible. Estimated restoration time is 6:30 a.m. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
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Emergency
Kanawha Valley:Dunbar:Boil Water Advisory Lifted
4/3/2020 1:03:41 AM
Kanawha Valley:Dunbar:Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory for your area which includes approximately 35 customers on Carver Street, Marshall Street, and Howard Avenue in Dunbar. The advisory followed a main break, which has been repaired. Water quality testing has confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley:Dunbar:Boil Water Advisory Lifted
4/2/2020 8:28:28 PM
Kanawha Valley:Dunbar:Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory for your area which includes approximately 52 customers on West Washington Street, Moran Avenue, and 7th Avenue in Dunbar. The advisory followed a main break, which has been repaired. Water quality testing has confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, Saint Albans, Boil Water Advisory
4/2/2020 11:33:32 AM
Kanawha Valley, Saint Albans, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 67 customers on Riverview Drive, Benson Drive, Arborland Apartments, and Austin Drive Saint Albans .The advisory follows a main break. Estimated restoration time is 12:00 p.m. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: Throw away beverages and ice cubes if made with tap water; Keep boiled water in the refrigerator for drinking; Provide pets with boiled water after cooling; Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley: South Charleston: Monroe St
4/2/2020 11:00:18 AM
Kanawha Valley: South Charleston: Monroe St West Virginia American Water has issued a precautionary boil water advisory for customers in the South Charleston area of Kanawha Valley, including the following streets: Monroe Street. The advisory follows a Main Break. Crews are working to restore service as quickly as possible. Estimated restoration time is 8:30 a.m. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

Emergency
Cherry Avenue, Huntington
4/1/2020 9:21:25 PM
Cherry Avenue, Huntington West Virginia American Water has issued a precautionary boil water advisory for customers in the Huntington area, including the following streets: Cherry Avenue. The advisory follows a main break. Crews are working to restore service as quickly as possible. It is estimated that service will be restored at approximately 7:00 P.M. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

Emergency
Kanawha Valley, Dunbar, Boil Water Advisory
4/1/2020 4:38:58 PM
Kanawha Valley, Dunbar, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 35 customers on Carver Street, Marshall Street and Howard Avenue in Dunbar. The advisory follows a water main break, which crews are working to complete as quickly as possible. We expect work to be completed by 4:00pm. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: Throw away beverages and ice cubes if made with tap water; Keep boiled water in the refrigerator for drinking; Provide pets with boiled water after cooling; Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Fayette, Salem-Gatewood, Boil Water Advisory Lifted
4/1/2020 4:26:47 PM
Fayette, Salem-Gatewood, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued for approximately 27 customers in the Woodgate Subdivision off of Gatewood Road. Streets Affected are Circle Drive, Ridge Road, Nancy Jane Drive, Abigail Lane, and Mountaineer Way in Fayetteville. The advisory followed a water main break. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, Dunbar, Boil Water Advisory
4/1/2020 4:04:27 PM
Kanawha Valley, Dunbar, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 52 customers on West Washington Street, Moran Avenue and 7th Avenue in Dunbar. The advisory follows a main break. Estimated restoration time is 4 p.m. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: Throw away beverages and ice cubes if made with tap water; Keep boiled water in the refrigerator for drinking; Provide pets with boiled water after cooling; Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, South Charleston, Boil Water Advisory Lifted
4/1/2020 1:38:07 PM
Kanawha Valley, South Charleston, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued for approximately 19 customers on E Street, 9th Avenue, 10th Avenue and 11th Avenue in South Charleston. The advisory followed a water main break. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Huntington: Hilltop Drive
4/1/2020 11:00:15 AM
Huntington: Hilltop Drive West Virginia American Water has lifted the precautionary boil water advisory for approximately 8 customers on Hilltop Drive in Huntington. The advisory follows a main break which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley:Cabin Creek:Boil Water Advisory Lifted
4/1/2020 1:43:32 AM
Kanawha Valley:Cabin Creek:Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory for your area which includes customers on Seldom Seen Road in Cabin Creek. The advisory followed a main break, which has been repaired. Water quality testing has confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, South Charleston, Boil Water Advisory Lifted
3/31/2020 2:51:40 PM
Kanawha Valley, South Charleston, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued for approximately 26 customers on Forest Avenue from Montrose Drive to the end of Forest Avenue in South Charleston. The advisory followed a water main break. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Fayette, Salem Gatewood, Boil Water Advisory
3/31/2020 2:29:43 PM
Fayette, Salem Gatewood, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 27 customers in the Woodgate Subdivision off of Gatewood Road. Streets affected are Circle Drive, Ridge Road, Nancy Jane Drive, Abigail Lane, Mountaineer Way Fayetteville. The advisory follows a pipe repair. Estimated restoration time is 12:00 p.m. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: Throw away beverages and ice cubes if made with tap water; Keep boiled water in the refrigerator for drinking; Provide pets with boiled water after cooling; Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley:South Charleston:Boil Water Advisory Lifted
3/30/2020 10:54:07 PM
Kanawha Valley:South Charleston:Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory for your area which includes customers on Highland Avenue between Joseph Street and Highland Court in South Charleston. The advisory followed a main break, which has been repaired. Water quality testing has confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley:Cabin Creek:Boil Water Advisory
3/30/2020 10:37:39 PM
Kanawha Valley:Cabin Creek:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 5 customers on Seldom Seen Road in Cabin Creek. The advisory follows a main break. Estimated restoration time is 7PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
For detailed information click here

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