Latest Alerts

Emergency
Fayette:Scarbro:PrecautionaryBoilWaterAdvisory
9/22/2019 11:00:19 AM
Fayette:Scarbro:PrecautionaryBoilWaterAdvisory West Virginia American Water has issued a precautionary boil water advisory for your area in Scarbro which includes Cafego Road, Pine Terrace, Wingrove Hill, Old Farm Road, Ward Road, Oliver Road, Stover Hollow Road, Scarbro Hill Road, Blossom Road, Scarbro Loop Road, Park Street, 1st Street, 4th Street, Sizemore Lane, Sweetwood Lane, Willow Lane, Dequasie Lane and Red Bird Lane. The advisory follows a main break, which crews have repaired. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
KANAWHAVALLEY: SOUTH CHARLESTON: VINE ST:BWA
9/21/2019 9:03:41 PM
KANAWHAVALLEY: SOUTH CHARLESTON: VINE ST:BWA West Virginia American Water has issued a precautionary boil water advisory for your area which includes Vine Street, Ford Street and Pennsylvania Avenue in South Charleston. The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time is 6:30 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
Fayette, New River/Scarbro
9/21/2019 4:01:32 PM
Fayette, New River/Scarbro West Virginia American Water has lifted the precautionary boil water advisory issued yesterday for approximately 147 customers in the Scarbro area. The streets include Cafego Rd, Pine Terrace, Wingrove Hill, Old Farm Rd, Ward Rd, Oliver Rd, Stover Hollow Rd, Scarbro Hill Rd, Blossom Rd, Scarbro Loop Rd, Park St, First St, Fourth Ave, Sizemore Lane, Sweetwood Lane, Willow Lane, Dequasie Lane, and Red Bird Lane. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley, South Charleston
9/21/2019 12:58:33 PM
Kanawha Valley, South Charleston West Virginia American Water has lifted the precautionary boil water advisory issued Thursday for approximately 24 customers on Sutherland Drive in South Charleston. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley, West Charleston
9/21/2019 12:38:03 PM
Kanawha Valley, West Charleston West Virginia American Water has lifted the precautionary boil water advisory issued Thursday for approximately 85 customers in the West Charleston area on Vogel Drive, Westwood Drive, West Avenue, and Park Avenue in Charleston. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley, Berry Hills
9/21/2019 12:23:30 PM
Kanawha Valley, Berry Hills West Virginia American Water has lifted the precautionary boil water advisory issued Thursday for approximately 14 customers in the Kessenger Road area of Charleston. The areas affected are; Kessenger Road, Musket Lane, Cecil Drive and Aviation Drive. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
New River: Scarbro: Cafego Rd
9/20/2019 1:59:21 PM
New River: Scarbro: Cafego Rd West Virginia American Water has issued a boiled water advisory for approximately 147 customers in the Scarbro area. The streets include Cafego Rd, Pine Terrace, Wingrove Hill, Old Farm Rd, Ward Rd, Oliver Rd, Stover Hollow Rd, Scarbro Hill Rd, Blossom Rd, Scarbro Loop Rd, Park St, First St, Fourth Ave, Sizemore Lane, Sweetwood Lane, Willow Lane, Dequasie Lane, and Red Bird Lane . The advisory follows an emergency main break . Estimated restoration time is 11:00 am today. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. You will receive another message from West Virginia American Water letting you know when the advisory is lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley: South Charleston: Suncrest Rd
9/20/2019 1:21:54 PM
Kanawha Valley: South Charleston: Suncrest Rd West Virginia American Water has lifted the precautionary boil water advisory for approximately 30 customers on Suncrest Road, Chelsea Road, and Suncrest Place in South Charleston. The advisory was due to a main break. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley: Alum Creek: Greenview Dr
9/20/2019 1:00:37 PM
Kanawha Valley: Alum Creek: Greenview Dr West Virginia American Water has lifted the precautionary boil water advisory issued for approximately 250 customers on Greenview Drive, Smith Road, Ferrell Road and surrounding streets in the Alum Creek area in Charleston The advisory followed a water main break. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley: Rand: Cardinal Drive
9/20/2019 12:38:40 PM
Kanawha Valley: Rand: Cardinal Drive West Virginia American Water has lifted the precautionary boil water advisory issued for approximately 70 customers on Cardinal Drive, Athens Avenue, Church Drive, Glade Avenue and Raven Drive in Rand. The advisory followed a water main break. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley:South Hills:Boil Water Advisory
9/19/2019 8:30:16 PM
Kanawha Valley:South Hills:Boil Water Advisory West Virginia American Water has issued a boil water advisory for approximately 14 customers in the Kessenger Road area of Charleston. The areas affected are Kessenger Road, Musket Lane, Cecil Drive, and Aviation Drive. The advisory follows main break. Estimated restoration time is 12 AM Friday September 20th. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley:South Charleston:Boil Water Advisory
9/19/2019 8:08:26 PM
Kanawha Valley:South Charleston:Boil Water Advisory West Virginia American Water has issued a boiled water advisory for approximately 24 customers in the Sutherland Drive area of South Charleston. The advisory follows main break. Estimated restoration time is 10PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley, West Charleston, Boil Water Advisory
9/19/2019 5:00:44 PM
Kanawha Valley, West Charleston, Boil Water Advisory West Virginia American Water has issued a boiled water advisory for approximately 85 customers in the West Charleston area including Vogel Drive, Westwood Drive, West Ave, and Park Ave of Charleston. The advisory follows a repair of a water main. Estimated restoration time is 7:00 PM Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: • Throw away beverages and ice cubes if made with tap water; • Keep boiled water in the refrigerator for drinking; • Provide pets with boiled water after cooling; • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; • Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley, South Hills / Davis Creek, Boil Water Advisory Lifted
9/19/2019 4:37:48 PM
Kanawha Valley, South Hills / Davis Creek, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water for approximately 17 customers on Graceland Circle along Oakwood Road in Charleston. The advisory follows a main break. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Princeton, West Princeton, Spanishburg, Matoaka, Lashmeet, Boil Water Advisory Lifted
9/19/2019 3:49:37 PM
Princeton, West Princeton, Spanishburg, Matoaka, Lashmeet, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory for approximately 300 customers in the Beckley Road area in Princeton. Specific streets include: 2300 Block of Kegley School Road, Arrowhead Avenue, Tomahawk Loop, Cornstalk Street, Cabin Branch Road, Hillary Road, the 4400 block of Reese Harmon Ridge Road, Polk Place, Aracoma Street, Blue Dove Street, Clover Bottom Road, Pago Street, Blevins Lane, Little Sparrow Street, Soaring Eagle Lane, Hawks Nest Avenue, the 100-2400 blocks of Matoaka Road, the 3524-11609 blocks of Beckley Road, Hidden Road, Sisk Circle, Asbury Circle, the 500-1100 blocks of Kegley Trestle Road, Crotty Smith Road, Family Road, Norwood Court, Yoke Court, Sesame Street, Ruble Avenue, Miller Street, Justice Hollow Road, the 100-1622 blocks of Gardner Road, Baker Lane, the 100-1400 blocks of Moore Hollow Road, Maxey Road, Peaceful Valley Road, Bluestone View Avenue, Nubbins Ridge Road, Gaslight Road, Maxwell Lane, Horner Lane, Mill Dam Road, Brook Branch Road, and Walker Hollow Road. The advisory followed an emergency valve replacement. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley, South Charleston
9/19/2019 12:49:39 PM
Kanawha Valley, South Charleston West Virginia American Water has lifted the precautionary boil water advisory issued Tuesday for approximately 125 customers in South Charleston on Daniels Avenue, Glendale Avenue, Staunton Avenue and surrounding streets. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water's customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley, Dunbar
9/19/2019 12:49:01 PM
Kanawha Valley, Dunbar Dunbar, W.Va. (Sept 19, 2019) – West Virginia American Water has lifted the precautionary boil water advisory issued yesterday for approximately 49 customers on Circle Drive, Park Avenue, and West Moreland Drive in Dunbar. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Bluestone, Hinton, Boil Water Advisory Lifted
9/19/2019 12:46:04 PM
Bluestone, Hinton, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued for approximately 20 customers on Stokes Drive in Hinton. The advisory followed a water main break. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, South Hills, Boil Water Advisory
9/19/2019 12:20:35 PM
Kanawha Valley, South Hills, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 30 customers on Suncrest Road, Chelsea Road, and Suncrest Place in South Charleston. The advisory is due to a main break, which crews are working to repair as quickly as possible. Estimated restoration time is 10:00 AM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: • Keep boiled water in the refrigerator for drinking; • Provide pets with boiled water after cooling; • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; • Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley:Cabin Creek:Boil Water Advisory Lifted
9/19/2019 1:29:52 AM
Kanawha Valley:Cabin Creek:Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory for your area which includes Cabin Creek Road, Sharon Hollow Road, and Rhonda Drive in Cabin Creek. The advisory followed a main break, which has been repaired. Water quality testing has confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Thank you for your patience and cooperation during this event. We encourage you to share this information with other customers in your area. For more information, contact our customer service center at 1-800-685-8660.
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