Latest Alerts

Emergency
Kanawha Valley:South Charleston :Lifted Boil Water Advisory
1/21/2019 12:00:18 PM
Kanawha Valley:South Charleston :Lifted Boil Water Advisory West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Kanawha Valley area of South Charleston: Upton Drive. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Kanawha Valley: Charleston: Part of Garden Street.
1/19/2019 11:08:28 PM
Kanawha Valley: Charleston: Part of Garden Street. West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Kanawha Valley area of Charleston: Part of Garden Street. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
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Emergency
Kanawha Valley: South Charleston: Boil Water Advisory
1/19/2019 2:39:40 AM
Kanawha Valley: South Charleston: Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for customers in the Kanawha Valley area of South Charleston, including the following streets: Upton Drive. The advisory follows a main break. Customers are asked to bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
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Emergency
Kanawha Valley, West Charleston, Boil Water Advisory
1/18/2019 5:52:15 PM
Kanawha Valley, West Charleston, Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 11 customers on Part of Garden Street in Charleston. The advisory follows a main break, which crews are working to complete as quickly as possible. Estimated restoration time is 2:00 PM. Customers will be notified of the advisory by the CodeRED emergency notification system. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: • Throw away beverages and ice cubes if made with tap water; • Keep boiled water in the refrigerator for drinking; • Provide pets with boiled water after cooling; • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; • Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will receive another message once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley: Elkview: Lifted Boil Water Advisory (NP)
1/18/2019 2:32:34 AM
Kanawha Valley: Elkview: Lifted Boil Water Advisory (NP) West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Kanawha Valley area of Elkview: Wildwood Drive, Redbud Road and Azalea Drive. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, Cross Lanes, Boil Water Advisory Lifted
1/17/2019 2:43:34 PM
Kanawha Valley, Cross Lanes, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued Tuesday for up to 180 customers who experienced a water outage in the Big Tyler Road area in Cross Lanes. Specific streets include Big Tyler Road from Purdy Drive to Crystal Drive, Tamrock Drive, Crystal Drive, Dawnview Drive, Barnett Drive, Bluebell Drive, Dover Drive from Big Tyler to Lynnwood, Dean Drive, Lynnwood Drive, Catcus Drive, Lone Pine Lane, Ebony Drive, Greg Tan Lane and Purdy Drive. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley:Elk River:Boil Water Advisory
1/16/2019 7:48:44 PM
Kanawha Valley:Elk River:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for approximately 50 customers in the Wildwood Drive Area in Elkview. Specific streets include Wildwood Drive, Redbud Road and Azalea Drive. The advisory follows a main break, which crews are working to repair as quickly as possible. Estimated restoration is 5:00 PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will receive another message once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
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Emergency
Lift Boil Advisory 10th Avenue Huntington
1/16/2019 1:49:57 PM
Lift Boil Advisory 10th Avenue Huntington West Virginia American Water has lifted the precautionary boil water advisory for approximately 42 customers along Tenth Ave, from Twelfth St. to Sixteenth St. (Hal Greer Blvd.) The advisory followed a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water''s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, Dunbar, Boil Water Advisory Lifted
1/16/2019 1:00:22 PM
Kanawha Valley, Dunbar, Boil Water Advisory Lifted West Virginia American Water has lifted the precautionary boil water advisory issued Monday for 29 customers on West Virginia Avenue (from 14th Street to 16th Street) in Dunbar. The advisory was due to a main break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley:Cross Lanes:Boil Water Advisory
1/15/2019 10:46:32 PM
Kanawha Valley:Cross Lanes:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for customers who experienced a water outage in the Big Tyler Road area in Cross Lanes. Specific streets include Big Tyler Road from Purdy Drive to Crystal Drive, Tamrock Drive, Crystal Drive, Dawnview Drive, Barnett Drive, Bluebell Drive, Dover Drive from Big Tyler to Lynnwood, Dean Drive, Lynnwood Drive, Catcus Drive, Lone Pine Lane, Ebony Drive, Greg Tan Lane and Purdy Drive. The advisory follows a main break, which crews are working to complete as quickly as possible. Estimated restoration time is 10:00 PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
Jackson Street, Weston
1/15/2019 10:32:18 PM
Jackson Street, Weston West Virginia American Water has lifted the precautionary boil water advisory for customers on the following streets in the Weston area: Jackson Street, South River Avenue and surrounding streets. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other customers in the affected area. For more information, contact us at 1-800-685-8660.
For detailed information click here

Emergency
Salt Rock, Barboursville, West Hamlin Areas
1/15/2019 8:25:03 PM
Salt Rock, Barboursville, West Hamlin Areas West Virginia American Water has lifted the precautionary boil water advisory issued Saturday for approximately 1,700 customers in the Barboursville, Salt Rock and West Hamlin areas. The advisory follows a main line break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley:Dunbar:Boil Water Advisory
1/14/2019 8:42:37 PM
Kanawha Valley:Dunbar:Boil Water Advisory West Virginia American Water has issued a precautionary boil water advisory for your area, which includes West Virginia Avenue from 14th Street to 16th Street. The advisory follows a main break, which crews are working to repair as quickly as possible. We estimate that your service will be restored by 5:30PM. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in your area that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. We apologize for the inconvenience and will work to diligently to minimize the length and impact of this event.
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Emergency
10th Avenue, Huntington
1/14/2019 7:41:49 PM
10th Avenue, Huntington West Virginia American Water has issued a precautionary boil water advisory for customers in the Huntington area, including the following streets: 10th Avenue, from 12th Street to 16th Street (Hal Greer Boulevard). The advisory follows a water main break. Crews are working to restore service as quickly as possible. It is estimated that service will be restored at approximately midnight. Once service is restored, bring water used for drinking, making ice, brushing teeth, washing dishes, bathing, and food preparation to a full boil for a minimum of one minute, then cool before use. Boiling kills bacteria and other organisms that may be present in the water. Once the system recovers, we will be collecting water quality samples in the area of the outage. You will receive another message from West Virginia American Water letting you know when this advisory is lifted. For more information, contact our customer service center at 1-800-685-8660. Thank you for your patience and cooperation as we work to ensure the integrity of the system and the quality of the water.
For detailed information click here

Emergency
Boil Water Advisory Weston
1/14/2019 3:29:44 PM
Boil Water Advisory Weston . West Virginia American Water has issued a precautionary boil water advisory for approximately 75 customers in Weston. The affected area includes Jackson Street, South River Avenue and surrounding streets. The advisory follows emergency repairs to a water main, which crews are working to complete as quickly as possible. Estimated restoration time is 4:00 PM. Once service is restored, affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use. West Virginia American Water also recommends the following steps: Throw away beverages and ice cubes if made with tap water; Keep boiled water in the refrigerator for drinking; Provide pets with boiled water after cooling; Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; Use only boiled water to treat minor injuries. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete and the advisory can be lifted. For more information, contact West Virginia American Water''s customer service center at 1-800-685-8660.
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Emergency
Kanawha Valley, Red House
1/14/2019 3:04:42 PM
Kanawha Valley, Red House West Virginia American Water has lifted the precautionary boil water advisory for approximately 10 customers on Kanawha View Road in Red House. The advisory followed a main line break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660
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Emergency
Barboursville Main Break Update
1/14/2019 1:18:44 PM
Barboursville Main Break Update Water service has been restored in all areas of Barboursville, Salt Rock and West Hamlin following Saturday's water main break, except for immediately adjacent to the repair work. These customers should have their water service restored no later than 2:00 p.m. today. As a reminder, a precautionary boil water advisory remains in place. Customers may experience air in their lines, and water may have a milky or cloudy appearance due to dissolved air bubbles as air is removed from the system. A water tanker remains stationed at the Salt Rock Fire Department for customers to bring containers to fill. Thank you for your patience while our crews worked diligently around the clock to resolve this issue. You will receive another notification when the precautionary boil water advisory is lifted.
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Emergency
Lift Boil Water Advisory 9th Ave Huntington
1/14/2019 12:12:03 PM
Lift Boil Water Advisory 9th Ave Huntington The boil water advisory has been lifted . West Virginia American Water has lifted the precautionary boil water advisory issued Friday for approximately 67 customers along Ninth Avenue between First Street and Fourth Street in Huntington. The advisory follows a main line break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water''s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, Charleston
1/13/2019 7:49:54 PM
Kanawha Valley, Charleston Charleston, W.Va. (January 13, 2018) – West Virginia American Water has lifted the precautionary boil water advisory for approximately 20 customers on Park Avenue from Vogel Drive to West Avenue in Charleston. The advisory followed a main line break, which has been repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. Customers will be notified of the lifting of the advisory by the CodeRED emergency notification system. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact West Virginia American Water’s customer service center at 1-800-685-8660.
For detailed information click here

Emergency
Kanawha Valley, Sissonville
1/13/2019 7:32:23 PM
Kanawha Valley, Sissonville West Virginia American Water has lifted the precautionary boil water advisory for approximately 150 customers on Sissonville Drive from Box 7000 to Box 7300, La Siesta Lane, Cortona Lane, Teakwood Lane, Peachador, Meg Drive, Happy Hollow Road, Lakeland Drive, Maple View Drive, Cassondra Lane, Lakeland Circle, Kelmont Lane, Teressa Lane, Sundance Lane and Archibald Drive in Sissonville. The advisory followed a main break, which crews have repaired. Results of water quality testing have confirmed that water quality meets drinking water standards. Therefore, there is no further need to boil water prior to consumption. West Virginia American Water thanks its customers for their patience and cooperation during this event. Customers are encouraged to share this information with other West Virginia American Water customers in the affected area. For more information, contact us at 1-800-685-8660.
For detailed information click here

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