Customer Service & Billing
Our customers are our number one priority. Here you'll find useful information about your service, your bill, and your rights and responsibilities as a West Virginia American Water customer.
We’ve always offered 24-hour customer service, but now that service is even more convenient when you manage your account online. By managing your account online, you can:
- set up accounts
- keep track of water use
- pay bills at your convenience
- request a time to have your service turned on or off
- read and download your local water quality reports
- find helpful information that may help you lower your bill
We welcome your feedback and want you to share your stories about your experience with us.
Customer Service: 1-800-685-8660
Make a payment (24/7): 1-855-748-6066
Customer Service Feedback Form